Customer Service Representative Download E-support 
Kustomer
MARCH 14, 2022
While phone support isn’t going anywhere, when you force consumers to switch platforms in order to get their questions answered, you give them a reason to abandon their purchase or generate negative feelings. And chat does a great job of delivering this effortless quality customer service experience. Download the report here.
Kustomer
JUNE 7, 2022
We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. Some argue that the beginning of the pandemic signaled the decline of ticket-based support systems. A recent analysis of e-commerce trends shows a jump in online sales by around 30% at the beginning of the pandemic alone.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ViiBE Blog
JANUARY 19, 2022
Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home.
Kustomer
JULY 28, 2022
Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. A good product or service isn’t making the cut on its own. Better brand equity: A consistently positive customer experience makes your brand more valuable to the customer.
Kayako
MAY 13, 2022
In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Benefits of Customer Self-Service Portals. A branded, customized Help Center.
ViiBE Blog
JANUARY 19, 2022
Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. 89% of service leaders forecast 30% to 80% of their workforce will still be working from home two years from now. Read now 2.2. can pitch in.
Kustomer
JUNE 7, 2023
For brands looking to come out of this wartime period as successful, it will be essential to provide connected service that scales and delights. Download our CX trends ebook today and unpack the tips and tricks that can transform your organization. New trends that emerge quickly become baseline expectations for customers.
Expert insights. Personalized for you.
92 
Let's personalize your content