Remove Customer Service Strategies Remove Customer Service Training Remove Employee Experience
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Three Ways to Create an Employee Experience that Creates a Better Customer Experience

ShepHyken

Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experience (EX). Follow on Twitter: @Hyken.

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Let’s Play 20 Customer Experience (CX) Questions – Part TWO

ShepHyken

(Heres a link to the article that featured the first Ten Customer Experience questions and answers.) Id be Captain Amazing, working with clients who want to create amazing customer and employee experiences. Anything less than a consistent experience erodes confidence and trust in the company or brand.

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The Secret to Outperforming the Competition: It’s Not Just About Customers

ShepHyken

If you’ve been a subscriber to the Shepard Letter , then you know I preach that a good CX (customer experience) starts with a good EX (employee experience). And I believe that, but if someone says, “Put the customer at the center,” instead of employees, I’m okay with that. It won’t hurt.

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The Employee Hierarchy of Needs

ShepHyken

Last week, I introduced you to The Customer Hierarchy of Needs based on Maslow’s Hierarchy of Needs. This week, we focus on our employees. Before you can have a strong customer experience, you must have a good employee experience. Connect with Shep on LinkedIn.

Workshop 151
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Price Is Only Relevant in the Absence of Value

ShepHyken

We are both in alignment, and you should be, too. Furthermore, this way of thinking crosses over to the employee experience (EX). Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop 152
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A Look Back at the Top Articles and Podcasts of 2024

ShepHyken

Beyond its retail business is a commitment to giving back by serving employees, customers, and communities. How to Build a Culture that Employees and Clients Love with Terry Turner : If you want a better customer experience, start with the employee experience. Connect with Shep on LinkedIn.

2024 77
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5 Top Customer Service Articles for the Week of October 1, 2018

ShepHyken

Employee Experience Strategy: 3 Tips to Steal From Customer Service by Brian Westfall. My Comment: Customer service is not just for customers. Here are three great customer service strategies that will work for your employees, too. Follow on Twitter: @Hyken.

2018 18