ShepHyken

APRIL 27, 2020

“Giving back” is part of the customer experience. And, that’s exactly what restaurateur Danny Meyer, CEO of Union Square Hospitality and founder of Shake Shack, did when the company gave back $10 million to the government after receiving the funds as part of the PPP stimulus package. Follow on Twitter: @Hyken.

2020 68

2020 Article Customer Service Government 68

Michel Falcon Experience

OCTOBER 21, 2019

In short, it’s when your team comes together to identify each interaction your customer experiences when doing business with you from beginning to end. Take my industry, hospitality, as an example. A fresh perspective can be very valuable to create great customer service strategies.

Customer Service 111

Customer Service Customer Journey Mapping Customer Centricity Advertising 111

ShepHyken

JUNE 6, 2022

And it all starts with the first contact when the customer visits the website. My Comment: Regardless of the industry you and your company might be in, a good customer service strategy is to have a “hospitality mentality.” And often, repeat business leads to customer loyalty. Follow on Twitter: @Hyken.

Article 70

Article 2022 Customer Service Loyalty Programs 70

ShepHyken

AUGUST 31, 2022

I asked everyone to write down an example of when they created a positive experience – in other words, a Moment of Magic – for either a customer or colleague. . He said that he was working with a hospital that was building an addition. Follow on Twitter: @Hyken. The post When Pigs Fly appeared first on Shep Hyken.

Hospitality 70

Hospitality Books Presentation Customer Service Training 70

ShepHyken

JULY 31, 2017

Today, however, we’d like to focus on a few hotels that decided to up their game and take hospitality to the next level. Here are a number of examples of how the hotel industry can deliver better service and a customer experience. My Comment: This has been out there a while, but I discovered it just a few days ago.

Article 54

Article Net Promoter Score 2017 Customer Service 54

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. Kate Leggett.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. Kate Leggett.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Service Untitled

NOVEMBER 28, 2012

The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. This means seeking out the customers unanticipated and unvoiced needs. Have a written service strategy.

Customer Service 92

Customer Service Hotels Hospitality Leadership 92

ShepHyken

NOVEMBER 16, 2022

Here is another customer service horror story about a woman who was so fixated on a process that it almost cost her “customer” his life. . My friend Jerry went to the emergency room of his local hospital. Managing the reception and registration process in a hospital is tricky. He was in excruciating pain.

Hospitality 89

Hospitality Customer Service Training Customer Service Information 89