Bill Quiseng

DECEMBER 13, 2021

What Are Some Customer Service Strategies I Can Implement Today? Not sure where to start to improve your customer service quality? Try some of these strategies below to guide your business. If you’re ready to rebuild your customer service strategy for the better, start with writing a mission statement.

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

ShepHyken

AUGUST 18, 2021

When I go to the airline’s website, find the flight I want and start to make the reservation, does the form auto-populate my personal information? Knowing your customers better than your competition knows them may be the differentiator that earns you their business. . Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Airlines 174

Airlines Customer Experience 2021 Customer Service Training 174

ShepHyken

DECEMBER 26, 2023

Be flexible in your thinking when it comes to taking care of customers.  Be more engaged – Your customers want to feel that you’re focusing on them. Actively listen and respond with questions that show you’re paying attention and want more information. Get customers to feel connected to you because they know you care.

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Customer Service Workshop Customer Service Training Connections 165

ShepHyken

JULY 21, 2021

I walked on stage and informed the audience that my original speech was much longer, but I promised the client that I would end on time. I informed them that being nice is the backbone of the customer experience and that it’s common sense. The post The Shortest Customer Service Keynote Speech Ever! Two minutes!

Customer Service 174

Customer Service Customer Service Training Customers Books 174

ShepHyken

DECEMBER 8, 2021

Customers love honesty. Information: I was told what to expect. Customers love information. Customers will overlook certain issues when there’s transparency, a flow of information, and the effort to create an excellent customer service experience. . Transparency: The answer was honest.

Poor Customer Service 157

Poor Customer Service Hotels Customer Service Training Customer Service 157

ShepHyken

AUGUST 19, 2019

(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. If live chat and chatbots are part of your customer service strategy, read this article.

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2019 Article Customer Service Leadership 124

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. TCFCR) Here are my ten tips for making customers feel welcome. favorite is the first one, which is to “Give customers hope.”

2016 0

2016 Article Customer Service Culture 0

ShepHyken

SEPTEMBER 15, 2021

My customers would never have to wait on hold. . Our customers would get callbacks and email replies within two hours. . We would keep our customers informed throughout our project. . We would do our best to anticipate our customers’ needs and call them before they called us. . Follow on Twitter: @Hyken.

Hotels 171

Hotels Customer Service Training Financial Retail 171

ShepHyken

FEBRUARY 14, 2023

Let’s consider imitation, but let’s imitate a company that is outside of our industry. I recently did an informal poll on LinkedIn and asked: Which company’s customer service approach would you want your businesses to be like? Get more information on The Customer Focus ™ customer service training programs.

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Customer Service Training Online Experience Customer Service Information 160

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

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2020 Article Customer Service Airlines 126

ShepHyken

OCTOBER 20, 2021

Instead, he texted the thank-you to his customer. . So, I decided to conduct an informal poll with some friends and colleagues. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The questions I asked were: . Follow on Twitter: @Hyken.

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Fashion Customer Service Training Technology Customer Service 162

ShepHyken

AUGUST 12, 2020

That’s a great customer service strategy—just be nice! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. None of that has any cost associated with the idea of being nice.

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Books Customer Service Strategies Customer Service Training Definition 144

ShepHyken

NOVEMBER 10, 2021

Normally I would have been frustrated, but she gave me enough information to make me feel confident she was working on a solution. Customers want the truth, even if it’s not what they want to hear. Customers don’t mind waiting if they are informed, know what the next step is, and things continue to move in the right direction.

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Customer Service Training Loyalty Customer Service Information 157

ShepHyken

FEBRUARY 16, 2022

When someone demonstrates a level of expertise and shares information you didn’t know, you tend to trust them. The other will share the same information, but at the same time will educate you why one is better – or not – than another. Most customers, whether they are conscious of it or not, want to make informed decisions.

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Customer Service Training Customers Information Loyalty 141

ShepHyken

JUNE 17, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com.

Magazine 161

Magazine Customer Service Training Customer Service Information 161

ShepHyken

MAY 26, 2021

I told him, “I’m customer service speaker and we provide customer service training.” The lesson: Know who your customer is. If you can, plan in advance, do a little homework and spend a couple of minutes (or more) finding out what your customer does. For information, contact 314-692-2200.

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Sales Customer Service Training Presentation Customer Service 154

ShepHyken

OCTOBER 17, 2023

The intent behind this saying is “to warn of the dangers of unnecessary investigation. …” In other words, be careful pushing for more information. That may be the case for the cat, but it’s not so in the world of customer service. A good customer service rep, salesperson, or anyone interacting with a customer should be curious.

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Workshop Customer Service Training Customer Service Interaction 154

ShepHyken

JANUARY 5, 2022

BarkBox gave us a perfect example of showing how to use timely proactive communication and personalization to create a better customer experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Customer Experience 174

Customer Experience Touchpoint Communication Customer Service Training 174

ShepHyken

NOVEMBER 3, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. That’s a valuable formula for any type of business. . Follow on Twitter: @Hyken.

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Hospitality Hotels Customer Experience Feedback 169

ShepHyken

FEBRUARY 17, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. That’s ER in action!

Reference 156

Reference Customer Service Training Article Presentation 156

ShepHyken

JULY 22, 2019

Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. Acquire) If you really want to get ahead in the game, nail down a great customer service strategy. 14 ways to deliver a great customer experience – and more. Follow on Twitter: @Hyken.

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2019 Article Customer Service Social Media 122

ShepHyken

JULY 22, 2020

It’s everyone’s responsibility to fight for their customer and make a determined effort to give them the best experience , one that makes them happy and gets them to come back—again and again! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

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Definition Poor Customer Service Customer Service Training Sales 168

ShepHyken

SEPTEMBER 29, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. That’s what the best companies are doing, and you can do it too! .

Hospitality 164

Hospitality Books Customer Service Training Leadership 164

ShepHyken

NOVEMBER 25, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Happy Thanksgiving!

Customer Service 156

Customer Service Leadership Customer Service Training 2020 156

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Give Your Customers More Accurate Help.

Social Media 52

Social Media Customer Service Strategies Customer Service Download 52

ShepHyken

OCTOBER 31, 2023

My friend Norman Beck sends me interesting articles and newsworthy information regularly. I’ve shared similar information about this in the past. It’s in the price you pay. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s not really free.

Airlines 144

Airlines Workshop Customer Service Training Marketing 144

ShepHyken

JULY 4, 2023

Instead, I focused on how to use the information to efficiently get the correct answer. So, how does this apply to customer service? Many people think that AI will be used to replace customer support agents – and even salespeople. They can even make suggestions outside of the original intent of the customer’s call.

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Workshop Customer Service Training Books Customer Service 137

ShepHyken

OCTOBER 12, 2022

The ones your customers are using. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Social Media 165

Social Media Customer Service Customer Care Customer Service Training 165

ShepHyken

AUGUST 16, 2021

Here we have a very robust article on how technology can enhance, or as the title promise, delight, and retain customers. There is plenty of good information here – and it’s fun to read. Entrepreneur) The way brands and customers communicate and interact with each other has been changed significantly by social media.

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2021 Article Customer Service Social Media 101

ShepHyken

JANUARY 11, 2023

Mitel provides a sophisticated, custom communications network that helps businesses connect, collaborate and take care of customers. The big takeaway is that the employee experience is a big contributor to the customer experience. Giving them data and information about the customer will help them make good decisions.

Employee Experience 137

Employee Experience Customer Experience Call Center Customer Service Training 137

ShepHyken

NOVEMBER 2, 2022

If you’re not a customer, you don’t get the “inside information.” And this information should be compelling enough to make them want to remain your customer. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Make it personal.

Customer Service Training 137

Customer Service Training Customer Retention Customers Sales 137

ShepHyken

DECEMBER 29, 2021

If you can’t trust your customers, you can’t expect them to trust you. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Service Training 149

Customer Service Training B2B Customers Retail 149

ShepHyken

JUNE 9, 2021

Everybody has angry customers. Some customers are angry because they have a complaint. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations.

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Customer Service Training Workshop Customers Customer Service 159

ShepHyken

JANUARY 31, 2023

That’s what gets customers to say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

Customer Service 151

Customer Service Hotels Customer Service Training Reference 151

ShepHyken

MARCH 6, 2019

Even if the first one you think of turns out to be the best solution, you would know that you gave yourself and the customer other options to consider. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.

Airlines 120

Airlines Customer Service Training Travel Connections 120

ShepHyken

AUGUST 31, 2020

My Comment: When I read the title of this article, I thought for sure that our online customer service training would be mentioned as a resource. There’s plenty of great information about how to use online customer service training. Still, I liked this article a lot. Follow on Twitter: @Hyken.

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Article 2020 Customer Service Social Media 115

ShepHyken

OCTOBER 1, 2018

My Comment: Customer service is not just for customers. Here are three great customer service strategies that will work for your employees, too. Creating a better employee experience will result in a better customer experience. Follow on Twitter: @Hyken.

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2018 Article Customer Service Employee Experience 19