Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Give Your Customers More Accurate Help.

Social Media 49

Social Media Customer Service Strategies Customer Service Download 49

ShepHyken

DECEMBER 26, 2023

Be flexible in your thinking when it comes to taking care of customers.  Be more engaged – Your customers want to feel that you’re focusing on them. Actively listen and respond with questions that show you’re paying attention and want more information. Get customers to feel connected to you because they know you care.

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Customer Service Workshop Customer Service Training Connections 163

ShepHyken

OCTOBER 17, 2023

The intent behind this saying is “to warn of the dangers of unnecessary investigation. …” In other words, be careful pushing for more information. That may be the case for the cat, but it’s not so in the world of customer service. A good customer service rep, salesperson, or anyone interacting with a customer should be curious.

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Workshop Customer Service Training Customer Service Interaction 150

ShepHyken

OCTOBER 31, 2023

My friend Norman Beck sends me interesting articles and newsworthy information regularly. I’ve shared similar information about this in the past. It’s in the price you pay. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s not really free.

Airlines 139

Airlines Workshop Customer Service Training Marketing 139

ShepHyken

JULY 4, 2023

Instead, I focused on how to use the information to efficiently get the correct answer. So, how does this apply to customer service? Many people think that AI will be used to replace customer support agents – and even salespeople. They can even make suggestions outside of the original intent of the customer’s call.

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Workshop Customer Service Training Books Customer Service 133

ShepHyken

AUGUST 16, 2021

Here we have a very robust article on how technology can enhance, or as the title promise, delight, and retain customers. There is plenty of good information here – and it’s fun to read. Entrepreneur) The way brands and customers communicate and interact with each other has been changed significantly by social media.

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2021 Article Customer Service Social Media 98

ShepHyken

FEBRUARY 14, 2023

Let’s consider imitation, but let’s imitate a company that is outside of our industry. I recently did an informal poll on LinkedIn and asked: Which company’s customer service approach would you want your businesses to be like? Get more information on The Customer Focus ™ customer service training programs.

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Customer Service Training Online Experience Customer Service Information 157

ShepHyken

JANUARY 23, 2024

There may have been other requests for similar information, but those were the ones that I remember being on almost every form – and there were plenty of forms to fill out. As I typed the same thing onto each form repeatedly, I thought, “What a waste of time for the customer – or, in this case, the patient.” I’m not picking on you.

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Workshop Insurance Banking Customer Service Training 93

ShepHyken

JUNE 4, 2024

Once again, I had to fill in duplicate information on each form. How can “they” not figure out how to take the information I type on the first page of the paperwork and add it to the appropriate fields throughout the rest of the paperwork? What a waste of time! Connect with Shep on LinkedIn.

Magazine 93

Magazine Workshop Customer Service Training Article 93

Bill Quiseng

DECEMBER 13, 2021

What Are Some Customer Service Strategies I Can Implement Today? Not sure where to start to improve your customer service quality? Try some of these strategies below to guide your business. If you’re ready to rebuild your customer service strategy for the better, start with writing a mission statement.

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

ShepHyken

AUGUST 12, 2020

That’s a great customer service strategy—just be nice! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. None of that has any cost associated with the idea of being nice.

Books 139

Books Customer Service Strategies Customer Service Training Definition 139

ShepHyken

MAY 26, 2021

I told him, “I’m customer service speaker and we provide customer service training.” The lesson: Know who your customer is. If you can, plan in advance, do a little homework and spend a couple of minutes (or more) finding out what your customer does. For information, contact 314-692-2200.

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Sales Customer Service Training Presentation Customer Service 150

ShepHyken

AUGUST 5, 2020

This translates into a better experience for both employees and your customers. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken. Copyright © MMXX, Shep Hyken).

Customer Service 164

Customer Service Workshop Customer Service Training Customers 164

ShepHyken

JANUARY 20, 2021

Follow these simple steps and start to improve your customer service, even if it’s just by 1%! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 164

Customer Service Customer Service Training Touchpoint Reference 164

ShepHyken

JANUARY 11, 2023

Mitel provides a sophisticated, custom communications network that helps businesses connect, collaborate and take care of customers. The big takeaway is that the employee experience is a big contributor to the customer experience. Giving them data and information about the customer will help them make good decisions.

Employee Experience 133

Employee Experience Customer Experience Call Center Customer Service Training 133

ShepHyken

NOVEMBER 2, 2022

If you’re not a customer, you don’t get the “inside information.” And this information should be compelling enough to make them want to remain your customer. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Make it personal.

Customer Service Training 133

Customer Service Training Customer Retention Customers Sales 133

ShepHyken

DECEMBER 8, 2021

Customers love honesty. Information: I was told what to expect. Customers love information. Customers will overlook certain issues when there’s transparency, a flow of information, and the effort to create an excellent customer service experience. . Transparency: The answer was honest.

Poor Customer Service 154

Poor Customer Service Hotels Customer Service Training Customer Service 154

ShepHyken

FEBRUARY 16, 2022

When someone demonstrates a level of expertise and shares information you didn’t know, you tend to trust them. The other will share the same information, but at the same time will educate you why one is better – or not – than another. Most customers, whether they are conscious of it or not, want to make informed decisions.

Customer Service Training 136

Customer Service Training Customers Information Loyalty 136

ShepHyken

JULY 21, 2021

I walked on stage and informed the audience that my original speech was much longer, but I promised the client that I would end on time. I informed them that being nice is the backbone of the customer experience and that it’s common sense. The post The Shortest Customer Service Keynote Speech Ever! Two minutes!

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Customer Service Customer Service Training Customers Books 174

ShepHyken

JUNE 20, 2023

territories, such as Puerto Rico. From these stories – and there are plenty more just like them – here are a few lessons we can take away: Customer Service Training: Many problems can be avoided with good customer service training. mainland and U.S. Connect with Shep on LinkedIn.

Customer Service 70

Customer Service Customer Service Training Travel Entertainment 70

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

2020 161

2020 Article Customer Service Airlines 161

InteractionMetrics

AUGUST 14, 2024

The Four Key Dimensions of Customer Service No matter what your use case is, all customer service interactions can be broken down into four core dimensions: Differentiation, Information, Connection, and Efficiency. Information : Do your associates answer questions clearly and proactively?

Consulting 52

Consulting Customer Service Call Recording Customer Service Training 52

ShepHyken

FEBRUARY 28, 2023

Make it easy for customers to connect with you. Protect Your Customer’s Information – Data protection has been a hot topic for several years. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken

Chief Customer Officer 126

Chief Customer Officer 2022 Customer Service Training Connections 126

ShepHyken

AUGUST 18, 2021

When I go to the airline’s website, find the flight I want and start to make the reservation, does the form auto-populate my personal information? Knowing your customers better than your competition knows them may be the differentiator that earns you their business. . Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

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Airlines Customer Experience 2021 Customer Service Training 173

ShepHyken

APRIL 11, 2023

When all employees understand that, the customer will most certainly have a better experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

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Sports Customer Service Customer Service Training Customers 142

ShepHyken

NOVEMBER 10, 2021

Normally I would have been frustrated, but she gave me enough information to make me feel confident she was working on a solution. Customers want the truth, even if it’s not what they want to hear. Customers don’t mind waiting if they are informed, know what the next step is, and things continue to move in the right direction.

Customer Service Training 154

Customer Service Training Loyalty Customer Service Information 154

ShepHyken

AUGUST 19, 2019

(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. If live chat and chatbots are part of your customer service strategy, read this article.

2019 122

2019 Article Customer Service Leadership 122

ShepHyken

JANUARY 31, 2023

That’s what gets customers to say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

Customer Service 147

Customer Service Hotels Customer Service Training Reference 147

ShepHyken

OCTOBER 20, 2021

Instead, he texted the thank-you to his customer. . So, I decided to conduct an informal poll with some friends and colleagues. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The questions I asked were: . Follow on Twitter: @Hyken.

Fashion 159

Fashion Customer Service Training Technology Customer Service 159

ShepHyken

JUNE 9, 2021

Everybody has angry customers. Some customers are angry because they have a complaint. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations.

Customer Service Training 155

Customer Service Training Workshop Customers Customer Service 155

ShepHyken

SEPTEMBER 15, 2021

My customers would never have to wait on hold. . Our customers would get callbacks and email replies within two hours. . We would keep our customers informed throughout our project. . We would do our best to anticipate our customers’ needs and call them before they called us. . Follow on Twitter: @Hyken.

Hotels 171

Hotels Customer Service Training Customers Financial 171

ShepHyken

FEBRUARY 6, 2024

Uninformed customers – in this story, passengers – who know or feel something is wrong could become frustrated. Sharing information may not solve the problem, but it gives the customer a sense of control, simply because they have knowledge of what’s happening. Connect with Shep on LinkedIn.

Communication 98

Communication Magazine Airlines Workshop 98

ShepHyken

JULY 11, 2023

Be Proactive – If enough guests are complaining about something that is completely out of your control and you know the problem is going to continue, proactively inform them when they check in. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Hotels 118

Hotels Workshop Customer Service Training Communication 118

ShepHyken

OCTOBER 12, 2022

The ones your customers are using. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Social Media 163

Social Media Customer Service Customer Care Customer Service Training 163

ShepHyken

JANUARY 11, 2021

There is a lot of crossover in these concepts, but also some differences The author emphasizes the idea that doing contactless right can build trust, which is essential to repeat business, and ideally, customer loyalty. 10 Important Components of a Social Media Customer Service Strategy by VHT MARKETING.

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2021 Article Social Media Customer Service 100

ShepHyken

JULY 22, 2020

It’s everyone’s responsibility to fight for their customer and make a determined effort to give them the best experience , one that makes them happy and gets them to come back—again and again! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Definition 167

Definition Poor Customer Service Customer Service Training Sales 167

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. Good information for every organization. Follow on Twitter: @Hyken.

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2019 Article Customer Service Loyalty Programs 54