Customer Service Strategies Customer Service Training Magazine 
ShepHyken
MARCH 25, 2025
It read: More like Dollar Convenience Club Theres nothing special about razor blades, but what makes Dollar Shave Club special is its customer experience model, which is built around convenience. The word subscription was tied to newspapers and magazines. So, back to Dollar Shave Club. Connect with Shep on LinkedIn.
ShepHyken
MARCH 24, 2025
Magazine) Giving back has become a central priority for business leaders across industries. The pressures are high, the stakes are even higher, and balancing both customer needs and agent performance can sometimes feel like an impossible task. 3 Ways Giving Back Can Make Your Business Even Greater by John Hall (Inc.
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ShepHyken
JUNE 17, 2020
You renew your subscription to a magazine, a maintenance contract or a software program. What if renewal simply meant that the customer comes back—again and again? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. I have an idea about renewals.
ShepHyken
JULY 25, 2023
Companies that charge their customers monthly or annually using a subscription model – this could include newspapers, magazines, software, utilities, and almost any type of product – should have processes in place to deal with a customer passing away or any other tragic or unusual scenario. Connect with Shep on LinkedIn.
ShepHyken
JUNE 4, 2024
Magazine interview. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.
ShepHyken
FEBRUARY 6, 2024
It’s time to come back to a very important topic in customer service and customer experience. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
ShepHyken
NOVEMBER 15, 2021
Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. The company has built one of the best examples of a customer service organization I’ve seen. They want proof in the form of ROI.
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