Remove Customer Service Strategies Remove Exceptional Customer Service Remove Rewards Programs
article thumbnail

Leveraging Customer Service Survey Questions to Boost Your Support Strategy

Retently

This process can help companies refine their customer service strategies , ensuring they provide the best possible support to their customers. Improving customer experience Each customer’s experience with a business is unique and personal, and surveys can provide invaluable insights into these individual perceptions.

article thumbnail

5 Top Customer Service Articles of the Week 5-30-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention. Here are three ways to adjust.

Article 14