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Customer Service TrainingExceptional Customer ServiceLoyalty Programs
An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Key Components of Effective CustomerServiceTraining The human interaction that a retail store can offer is a huge advantage. However, a badly trained and disinterested staff team can quickly switch this advantage around.
(Digital Commerce) The recently revamped VIP program Zappos launched has helped the Amazon-owned retailer build stronger customerloyalty and increase conversion. My Comment: What drives loyalty? Is it a loyaltyprogram with incentives to come back? Or, is it the experience? Follow on Twitter: @Hyken.
Training Your Staff Your team should embody your commitment to exceptionalservice: CustomerServiceTraining : Regularly train your staff on the latest customerservice techniques and best practices. Implement these strategies and watch your customer satisfaction soar!
4 Ways to Level Up Your CustomerService in 2021 by Reuben Yonatan. Fast Company) Providing exceptionalcustomerservice is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customerservice is top-notch in 2021. Follow on Twitter: @Hyken.
And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. My Comment: What I’m about to write may lead you to believe I don’t like this article.
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