ShepHyken
JANUARY 25, 2021
5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. This is an excellent article that showcases five ways to create the perfect guest experience. Substitute the word guest for customer, client, member, patient, etc., That’s a basic goal of a good program. How will CX evolve in 2021?
LiveChat
FEBRUARY 15, 2016
You’ll learn how The Walt Disney Company hires right people and train them. You are also going to see how easy it is to improve your customer service thanks to a few simple customer service training ideas. Customer service training ideas. Hire for attitude, not aptitude.
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ShepHyken
OCTOBER 3, 2016
He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko.
Eptica
JULY 29, 2020
Jeanne’s first article covered how hotel group The Dorchester Collection had transformed the guest experience through listening , and her latest post highlights how Alaska Airlines is empowering its employees to deliver effective frontline customer service: Training all staff and giving them a toolkit to solve customer problems, rather than relying (..)
ShepHyken
FEBRUARY 25, 2019
Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . It’s what can keep you in business! Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 24, 2018
Tom Reilly Training) Hilton is known for their award-winning guest experience. The employees are well trained and empowered to act. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. How to Add Unexpected Value by Paul Reilly.
ShepHyken
AUGUST 1, 2022
Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. So let’s explore five lessons on fostering service excellence and elevated experiences. Follow on Twitter: @Hyken.
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