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5 Step Plan to Create the Perfect GuestExperience by Patrick Landman. Hospitality Net) In this article, we reflect on where such issues may arise, how to measure, and how to take fast, effective action allowing you to manage your hotel in the best way possible. and you will see how works, regardless of the business.
These highlight the need to understand the personal impact of your decisions on customers – essentially, would your mother be proud of what you are doing when it comes to customerexperience?
Elevating CustomerExperience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customerexperiences, few industries excel quite like the hotel business. Connect with Shep on LinkedIn.
Linkedin Pulse) The Ritz-Carlton Hotel Company carries an experience excellence mystique. Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guestexperiences. Follow on Twitter: @Hyken.
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