ShepHyken

JUNE 23, 2024

Rewarding That Loyalty Is Mandatory. by Joe Procopio (Built In) In the age of AI, the relationship strands between a business and its customers are becoming thinner and thinner, opening up that relationship to various new and more complicated threats. My Comment: This is an interesting article on customer loyalty programs.

Article 71

Article Customer Service 2024 Loyalty Programs 71

ShepHyken

JULY 24, 2017

Of course, those three words are good, but there is so much more to great customer service than just being nice. 5 Fresh Examples of Customer Experience Innovation by Blake Morgan. Columnist Mike Sands explains how a customer identity solution can help. But, it’s a great start. concept in action.

2017 29

2017 Article Customer Service Loyalty Programs 29

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force. Connect with Shep on LinkedIn.

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Article 2023 2028 Customer Service 88

ShepHyken

APRIL 24, 2023

Fellow customer experience expert, Dan Gingiss, takes this concept to the business world and recommends we start a CX Spring Cleaning Project with plenty of ideas on how to do so. Others are suggesting an amount much larger than what the typical customer is used to. As Inflation Bites, Loyalty Programs Are More Important Than Ever.

Article 13

Article Customer Service Loyalty Programs 2023 13

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

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2024 Article Customer Service Contact Center 73

ShepHyken

OCTOBER 29, 2023

Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. My Comment: I’m a fan of rewards and loyalty programs for a reason.

Article 71

Article 2023 Customer Service Loyalty Programs 71

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Used the right way, it may even help you create more tailored and personalized customer experiences! My Comment: I’m a big fan of loyalty programs.

Article 65

Article Customer Service 2023 Loyalty Programs 65

ShepHyken

AUGUST 28, 2017

.” I don’t think you’ll find any surprises in the companies representing the bottom of the customer service world, however you may be surprised at a few of the Hall of Famers. The Future of Customer Loyalty Programs – Now and for the Holidays by Timi Garai. Well deserved, I might add!).

2017 83

2017 Article Customer Service Contact Center 83

ShepHyken

FEBRUARY 25, 2024

This short article hits some of the high points of why creating obsessed customers is a good strategy. Making the program attractive and valuable to your customers is key. Making the program attractive and valuable to your customers is key. This is great information for anyone who has a customer support department.

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2024 Article Customer Service Average Handle Time 67

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. Siegel+Gale put the figure at 57%.

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2023 Article Customer Service 2009 14

ShepHyken

MAY 4, 2020

Innovation guru, Josh Linkner, has his take, and it’s worthy of your consideration. He offers up an assignment; having a meeting, remote if necessary, to brainstorm the ultimate customer experience. How Sephora & Others Use Customer Loyalty Programs To Drive Revenue by ReferralCandy. Smart idea!

Article 76

Article 2020 Customer Service Contact Center 76

ShepHyken

JULY 24, 2017

Of course, those three words are good, but there is so much more to great customer service than just being nice. 5 Fresh Examples of Customer Experience Innovation by Blake Morgan. Columnist Mike Sands explains how a customer identity solution can help. But, it’s a great start. concept in action.

Article 54

Article Customer Service 2017 Loyalty Programs 54

Ann Michaels and Associates

JULY 26, 2024

Here are ten ways to make your business more customer-centric: Understand Your Customers: Conduct regular market research and customer surveys to understand their needs, preferences, and pain points. Develop detailed customer personas to better tailor your products, services, and marketing efforts.

Loyalty 52

Loyalty Net Promoter Score Social Media Customer Journey Mapping 52

ShepHyken

JANUARY 23, 2023

Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs. For example, the number one perk customers want is discounts over freebies. It also includes some findings on why customers would leave your program. It’s a win-win.

2023 15

2023 Article Customer Service Contact Center 15

ShepHyken

MARCH 5, 2023

My Comment: Do you want to increase your Customer Lifetime Value? Loyalty programs, incentives for larger orders, cross-sells, upsells, and more are included. My Comment: It’s simple… Customers want a better experience. Plenty of other findings will compel you to create a better customer communications experience.

Article 10

Article 2023 Customer Service E Commerce 10

ShepHyken

FEBRUARY 5, 2023

“Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. 5 Reasons You Need a Customer Advisory Board by Erika Putinsky (CMSWire) What can customer advisory boards do across a wide range of industries, business sizes and locations? Follow on Twitter: @Hyken

2023 51

2023 Article Customer Service Government 51

ShepHyken

FEBRUARY 5, 2023

“Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. 5 Reasons You Need a Customer Advisory Board by Erika Putinsky (CMSWire) What can customer advisory boards do across a wide range of industries, business sizes and locations? Follow on Twitter: @Hyken

2023 48

2023 Article Customer Service Government 48

ShepHyken

JANUARY 22, 2023

Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs. For example, the number one perk customers want is discounts over freebies. It also includes some findings on why customers would leave your program. It’s a win-win.

Article 48

Article 2023 Customer Service Contact Center 48

ShepHyken

DECEMBER 7, 2020

Six Steps for Improving Customer Engagement and Loyalty by Genelle Kunst. Chain Store Age) Establishing a loyalty program is a fundamental first step to improving customer loyalty. However, there are other key strategies that can help improve customer engagement and retention. And there are nine more!

Article 117

Article 2020 Customer Service Loyalty Programs 117

ShepHyken

NOVEMBER 13, 2017

5 Innovative Ways to Inspire Customer Loyalty by Vivian Wagner . CRM Buyer) Getting customers — and keeping them — is the name of the game in e-commerce. My Comment: If you have any type of loyalty program, you will want to read this article. For information contact or www.hyken.com.

2017 15

2017 Article Customer Service E Commerce 15

ShepHyken

FEBRUARY 15, 2021

Rethinking customer service: No longer the weakest link in the customer’s journey by Brian Solis. ZDNet) New research shows that high performing organizations are investing in service innovation to digitally transform customer service into a customer engagement engine for driving business growth and loyalty.

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Article 2021 Customer Service Retail 107