ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. Real Leaders) The title of this story is a line we use at my house when a product or service is unusually challenging. Customer service expert Chip Bell sets the stage with a story.

2021 163

2021 Article Customer Service Guest Experience 163

ShepHyken

OCTOBER 3, 2016

Each week I read a number of customer service articles from various online resources. Customer Service Week: Appreciating Clients and Employees Gives You an Edge by Sandra Idossou. My Comment: This week is International Customer Service Week. Here are my top five picks from last week.

2016 125

2016 Article Airlines Customer Service 125

LiveChat

FEBRUARY 15, 2016

And, as you can expect, it’s not easy to compensate these customers for it. They will usually need 12 positive experiences to make it up for the negative one! Other words, every single customer service agent is responsible for how customers perceive your brand. Customer service training ideas.

Customer Service Training 53

Customer Service Training Customer Service Customers Guest Experience 53

ShepHyken

FEBRUARY 25, 2019

Each week I read a number of customer service and customer experience articles from various resources. 3 Lessons From a Customer Service Failure by Jill Schiefelbein. Every interaction is a chance for your employees to communicate the experience that your brand provides. Follow on Twitter: @Hyken.

2019 92

2019 Article Customer Service Guest Experience 92

ShepHyken

SEPTEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. Customer Service: Where We Are and Where We Are Going by Fara Haron. My Comment: What does the future of customer service look like? The employees are well trained and empowered to act.

Article 93

Article 2018 Customer Service Contact Center 93

ShepHyken

AUGUST 1, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Service Teams Are a Brand’s Best Ambassadors by Patti Crume. SmartBrief) Frontline service employees are often a consumer’s first human interaction with a company. Follow on Twitter: @Hyken.

Article 75

Article 2022 Customer Service B2C 75

Eptica

JULY 29, 2020

You might also be interested in these posts: Why now is a great time to optimise your customer service - Part 2: Analyse your business. Does your customer experience pass the #MakeMomProud test? Share this page on: Tweet.

Customer Experience 98

Customer Experience Airlines Guest Experience Hotels 98