InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

InMoment XI

FEBRUARY 7, 2024

Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation. Research from Salesforce found that 61% of customers say most companies treat them as a number. After the stay, hotels can leverage AI-powered chatbots to collect customer feedback and resolve outstanding issues.

Hotels 195

Hotels Guest Experience Travel 2023 195

ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. Real Leaders) The title of this story is a line we use at my house when a product or service is unusually challenging. Customer service expert Chip Bell sets the stage with a story.

2021 163

2021 Article Customer Service Guest Experience 163

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. A consistent guest experience across all channels will increase guest retention.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

InMoment XI

AUGUST 1, 2024

For instance, you may need to collaborate with the customer service team to train them on handling similar inquiries or complaints or work with the IT department to improve your online checkout process. The insights you gain can also inform future improvements in product or service quality.

Measurement 195

Measurement Hotels Social Media Hospitality 195

CSM Magazine

FEBRUARY 19, 2025

Machine learning-powered systems can detect patterns in customer behavior and provide personalized recommendations. This is particularly evident in AI for enhancing restaurant customer service , where smart ordering solutions not only refine accuracy but also cater to individual guest preferences.

Customer Experience 52

Customer Experience Social Media Competitive Advantage Customer Satisfaction 52

BirdEye

DECEMBER 27, 2024

Follow up meaningfully after private customer feedback before requesting public reviews. Design email sequences that prioritize guest satisfaction before mentioning reviews. 3 ways to build strong relationships with loyal customers First, successful restaurants leverage review insights to personalize guest experiences.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52