SaleMove

APRIL 26, 2024

Based on research with more than 500 insurance agents, these are three top trends shaping the agent-carrier relationship. The post Trends Shaping the Insurance Agent-Carrier Relationship appeared first on Glia Blog | Digital Customer Service Explained.

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Insurance Blog Customer Service Customers 82

SurveySensum

OCTOBER 10, 2024

The gold standard for brand loyalty in Insurance — Customer Experience Unfortunately, insurance customer experience is not what it is supposed to be! It often lags in meeting the rising customer expectations, who now seek personalized advice, omnichannel experiences, and clear and transparent communication.

Insurance 52

Insurance Customer Experience Omnichannel Customer Journey 52

SaleMove

MAY 27, 2022

Insurance sales have been hindered by complex digital limitations. With Digital Customer Service, insurance can bring back personal experiences—online. The post The Digital Tipping Point for Insurance appeared first on Glia Blog | Digital Customer Service Explained.

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Insurance Blog Sales Customer Service 88

SaleMove

OCTOBER 13, 2023

Insurance companies have been playing catch up when it comes to the digital experience they provide to their policyholders and agents. The precedent set by other industries has elevated customer expectations, leaving insurers racing to digitally transform.

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Insurance Blog Customer Expectations Customer Service 85

SaleMove

DECEMBER 23, 2022

Insurance carriers using Digital Customer Service are seeing increased agent portal adoption, fewer phone calls, and better agent satisfaction, and loyalty. The post Give Your Insurance Agents the Gift of Premium Support appeared first on Glia Blog | Digital Customer Service Explained.

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Insurance Loyalty Blog Customer Service 84

SaleMove

SEPTEMBER 16, 2022

Digital Customer Service for insurers enhances the policyholder experience and reduces customer servicing costs with an implementation in weeks not years. The post Expediting Digital Transformation in Insurance appeared first on Glia Blog | Digital Customer Service Explained.

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Insurance Blog Customer Service Customers 92

Magellan Solutions

APRIL 28, 2023

Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies Insurance companies encounter a variety of challenges nowadays. Outsourcing administrative functions for insurance companies has been a proven strategy to consider. With the rising inflation, insurance companies are looking for ways to reduce costs.

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Insurance Call Center Financial Document 98

Magellan Solutions

SEPTEMBER 27, 2020

This is especially true for the insurance industry — an industry that relies greatly on its customer base. To keep the business afloat, companies from this sector should do their best to attract more customers while retaining the existing ones. This is why good customer service in the insurance industry is important. .

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Insurance Customer Service Customers Exceptional Customer Service 52

Ecrion

OCTOBER 1, 2020

In the United States alone, the insurance industry writes more than $1 trillion in a single calendar year. If you provide insurance to customers, you need to stay ahead of the curve with the way that technology is evolving. Several professionals in the insurance business make mistakes when trying to go digital.

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Insurance Document Technology 2020 98

SaleMove

APRIL 1, 2022

How do insurers ensure that their site visitors are in good hands? The post Insurers Find Marketing Value in Digital Customer Service appeared first on Glia Blog | Digital Customer Service Explained. Carriers set themselves apart by providing a 5-star digital experience.

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Insurance Customer Service Marketing Blog 54

InMoment XI

OCTOBER 31, 2024

InMoment’s conversational analytics software also helps improve your FCR score by allowing you to efficiently analyze speaker data for insights and opportunities to better understand your customers and improve your customer service. A QA score is generated based on a scorecard after reviewing call recordings and interactions.

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Call Center Metrics Contact Center Customer Service 195

SaleMove

APRIL 1, 2022

How do insurers ensure that their site visitors are in good hands? The post Insurers Find Marketing Value in Digital Customer Service appeared first on Glia Blog | Digital Customer Service Explained. Carriers set themselves apart by providing a 5-star digital experience.

Insurance 52

Insurance Customer Service Marketing Blog 52

Interactions

SEPTEMBER 19, 2024

In an era where customer experience (CX) can make or break a brand, companies are increasingly turning to technology and strategic partnerships to stay ahead. This blog delves into the key lessons learned from this partnership and how it can serve as a model for other organizations looking to revolutionize their customer service operations.

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Customer Service Insurance Competitive Advantage Call Center 62

CSM Magazine

SEPTEMBER 26, 2023

Quiq debuts the first AI Large Language Model Powered Assistant, propelling LOOP Auto Insurance to the forefront of customer service innovation with more personalized and efficient interactions. LOOP’s prior chatbot) and reducing email support volume by 55% while delivering customer satisfaction on-par with human assistance.

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Insurance Innovation Contact Center Customer Service 64

CSM Magazine

FEBRUARY 15, 2024

Obsessing over the customer experience pays off. I have never understood why more organizations do not copy Amazon’s obsession with customer service. It is one of the few firms that used technology to reduce friction and improve the customer experience. Very few firms in the world provide Relentless customer service.

Financial 105

Financial 2023 Customer Service Insurance 105

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. Why do people get insurance back office support? Staff and insurance firms can find it hard to keep clients happy. And outsourcing can help businesses increase customer satisfaction. Insurance companies use various ways to improve their business processes. IT SUPPORT.

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Insurance 2023 Document Technology 75

SaleMove

JANUARY 13, 2023

Insurance companies can improve their profitability by boosting their policyholder retention rates with Digital Customer Service. The post Every Insurance Interaction is Critical: How to Improve Policyholder Retention appeared first on Glia Blog | Digital Customer Service Explained.

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Insurance Interaction Blog Customer Service 81

TechSee

JULY 10, 2018

Insurance companies face the dual challenge of competing in an extremely crowded marketplace, while being required to constantly up their game in order to meet ever-rising customer expectations for a shortened life cycle insurance claim. . If a claim is handled well, customer satisfaction and retention rates will rise.

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Insurance Competitive Advantage Innovation Customer Satisfaction 153

SaleMove

APRIL 5, 2024

Unlike older insurance agents who prefer to interact via phone and email, Glia research found younger agents show a strong preference for digital channels, led by chat. The post Research Finds Younger Insurance Agents Expect More Digital Channels appeared first on Glia Blog | Digital Customer Service Explained.

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Insurance Blog Interaction Customer Service 53

Eptica

NOVEMBER 14, 2016

Date: Monday, November 14, 2016 Are insurers embracing social customer service? Author: Chris Eideh Providing customer service through social media has multiple advantages for both consumers and companies. Done well, social customer service also benefits brands. Published on: November 14, 2016.

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Insurance Net Promoter Score Customer Service Social Media 68

CSM Magazine

SEPTEMBER 3, 2020

Business insurance can be frustratingly expensive, but it’s an essential part of good customer service. From employees getting injured through to extreme weather stopping you from trading, you need insurance to safeguard your business in case the worst comes to the worst. Insurance makes your business look credible.

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Insurance Customer Service Definition Customers 52

CSM Magazine

FEBRUARY 16, 2024

Selecting a life insurance provider can be challenging, particularly if it’s not something you want to do for the first time. Nevertheless, getting life insurance is crucial, particularly if you have a family or are financially dependent on someone else.

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Insurance Financial Consumers Reference 52

SaleMove

JULY 21, 2023

By implementing a holistic interaction platform, insurance companies can improve KPIs like first call resolution and average handle time, reducing operating costs. The post Deriving Value from the Insurance Contact Center appeared first on Glia Blog | Digital Customer Service Explained.

Contact Center 52

Contact Center Insurance Average Handle Time Blog 52

SaleMove

JUNE 2, 2023

The one-click purchase doesn’t make sense for complicated insurance products. Carriers must prioritize digital support to align to customer expectations. The post Why Creating an “Amazon-like Experience” May Not be Right for Insurance appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 52

Insurance Blog Customer Expectations Customer Service 52

Interactions

APRIL 29, 2021

We’ve long been in the business of creating exceptional customer experiences and our innovation within the insurance space is no different. The Insurance Industry is Ready for Disruption. According to Gartner, by 2022, 85% of customer service interactions will start with self-service, up from 48% in 2019. .

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Insurance Touchpoint Contact Center 2022 62

SaleMove

JULY 9, 2021

Supercharge P&C Insurance Sales with the Digital Customer Experience. The Property and Casualty (P&C) insurance industry is being dramatically transformed by digital technologies that are shifting the customer relationship back to the carriers. Customer-Centricity Accelerates Success.

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Insurance Sales White Paper Customer Centricity 52

SaleMove

NOVEMBER 11, 2022

The insurance customer experience is moving digital, but it still relies upon human interactions. The post The Human Touch in Insurance Isn’t Going Away — It’s Moving Digital appeared first on Glia Blog | Digital Customer Service Explained. Carriers must consider how they support those communications.

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Insurance Blog Communication Interaction 61

CSM Magazine

SEPTEMBER 24, 2019

Insurers are the least trusted companies in the UK and are unable to answer over half of routine questions successfully, according to research commissioned by digital customer experience technology provider, Eptica. The Eptica Insurance Digital CX Study builds on research first conducted in 2012.

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Insurance Customer Service Multi-Channel Fashion 45

SaleMove

MAY 14, 2021

How P&C Insurers are Differentiating Themselves in in the Marketplace. Social distancing, quarantines and remote work have impacted consumer expectations and how businesses deliver goods and services. Customers have come to expect access to offerings online and for insurers to meet them within their digital journey.

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Insurance White Paper Contact Center Call Center 52

Ecrion

JULY 16, 2020

Did you know that the insurance industry in the United States netted $1.22 As more insurance companies begin to emerge, customers are beginning to compare quotes from multiple companies now more than ever. Are you interested in learning how to improve customer experience in insurance? Gather Customer Feedback.

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Insurance Multi-Channel Customer Experience Omnichannel 75

CSM Magazine

JUNE 19, 2024

The customer service industry, long known for high turnover rates and taxing jobs, has recently witnessed a marked shift in its benefit packages for employees. Therefore, strong workers’ comp insurance is vitally important. Employee benefits have become an invaluable means of recruiting and retaining top talent.

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Customer Service Insurance Consulting Call Center 52

customer sure

FEBRUARY 1, 2023

Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006. Part of this approach is their customer feedback process, which they introduced in 2020, with the help of CustomerSure.

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Insurance NPS Feedback Net Promoter Score 62

CSM Magazine

OCTOBER 8, 2024

Britam Insurance Company initiated Customer Service Week with a focus on the pivotal role of customer service in their business success. Customer service, according to Meja, transcends addressing complaints or inquiries; it involves delivering excellence, ensuring satisfaction, and leaving a lasting impression.

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Customer Service Insurance Customers Interaction 52

SaleMove

JULY 9, 2021

Insurance customer relationships are evolving, including how insurers engage with customers and agents. Taking a customer-centric, ‘digital-first’ approach can accelerate sales.

Insurance 52

Insurance Sales Customer Centricity Customer Relationships 52

TechSee

JANUARY 2, 2018

Customer satisfaction and experience are important for every industry, and insurance is no exception. According to the OECD Global Insurance Statistics , more than US $2.29 trillion in claims were paid by insurance companies in 2016 alone. Visual engagement enhances the claim experience.

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Insurance Telecommunications Contact Center Document 116

Inbenta

DECEMBER 14, 2021

They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). Buy: Generate quotes, sell services and products.

Insurance 52

Insurance Customer Journey Document Average Handle Time 52

SaleMove

NOVEMBER 19, 2021

The digital customer experience is driving sales for P&C insurance. The post Rev Up P&C Insurance Sales with a Seamless Customer Journey appeared first on Glia Blog | Digital Customer Service Explained. This fun infographic highlights the benefits and how to rev up sales.

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Insurance Customer Journey Sales Blog 52