TechSee

FEBRUARY 19, 2024

Customer experience automation is rapidly evolving, reshaping how companies engage with customers and clients. LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. Are LLMs the right way approach to CX automation?

Virtual Agent 109

Virtual Agent Interaction Document ROI 109

eGain Blogs

FEBRUARY 9, 2025

This surge in investment is not without reason; the potential to revolutionize business processes, particularly customer service, is undeniable. The McKinsey Institute predicts that AI could cut customer service costs by up to 40%, with some startups boldly claiming reductions of up to 80%. The solution?

Customer Service 40

Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

SaleMove

JANUARY 20, 2021

In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches. But what about the bots?

Virtual Agent 52

Virtual Agent Contact Center Management Technology 52

TechSee

MARCH 7, 2022

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

2025 109

2025 Customer Service Representative Virtual Agent Customer Service Strategies 109

VDS

MAY 21, 2024

Imagine a world where customer service is both incredibly efficient and deeply empathetic—this is the promise of combining AI technology with human agents. To meet today’s high customer expectations, businesses are increasingly turning to a blend of AI technology and human interaction.

Interaction 52

Interaction Customer Service Virtual Agent Contact Center 52

Tricia Morris

OCTOBER 28, 2015

The goal of self-service is to make things easier for both the customer (to find information) and customer service agents (to deflect information requests from assisted service). Expectations for, and of, self-service are growing at a rapid pace. But making things easier always begins with hard work.

2016 83

2016 Virtual Agent ROI 2015 83

CSM Magazine

JUNE 16, 2023

More and more companies are using AI tools to improve customer service and simplify their processes. AI-powered customer service: taking interactions to the next level AI and customer service is an exciting topic. Dialogflow can run in over 30 languages, ensuring global reach for your virtual agents.

Customer Service 52

Customer Service Virtual Agent Omnichannel Multi-Channel 52

Bold360

NOVEMBER 30, 2016

If you’ve spent any time on the web reading the latest insights on customer service and marketing, you’ve likely heard a lot of chatter about chat bots. So, not only do chat bots facilitate customer service, but they also create revenue opportunities. This is the functionality that will offer a real return on investment.

Definition 104

Definition ROI White Paper 2016 104

TechSee

NOVEMBER 19, 2019

Conversational AI platforms – better known as chatbots – have become the go-to technology for automating and scaling simple customer episodes. According to Gartner, by 2025, 30% of major enterprises will be utilizing conversational platforms for both customer service interactions and to improve employee effectiveness.

Insurance 19

Insurance Customer Journey Virtual Agent Leadership 19

Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Contact Center 78

Contact Center Omnichannel Social Media 2008 78

Playvox

JANUARY 13, 2022

A modern, integrated platform also allows organizations to better orchestrate increasingly complex customer journeys and support emerging channels such as face-to-face video communications and virtual reality. Related Article : 7 Customer Service Channels We Will Use in the Future.

Contact Center 79

Contact Center 2022 Omnichannel Employee Experience 79

Think Customers

MAY 3, 2021

In most cases it’s an artificially intelligent virtual agent that greets you in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Alexa, what is the ROI of Voice and Chat Assistants? : Let’s explore their differences and how they can best assist users. What is chat?

Virtual Agent 52

Virtual Agent Healthcare Omnichannel ROI 52

CSM Magazine

JUNE 11, 2019

With social media firmly cemented in our daily lives, it’s no surprise that we, as customers, are further utilising those channels to gain quicker and more personalised engagements with brands, with the full expectation that those brands are listening. Empowered agents through AI. About the Author.

Social Media 40

Social Media Virtual Agent 2019 ROI 40

InteractionMetrics

MARCH 20, 2025

Contact NICE to get a custom quote for your exact needs. InMoment InMoment transforms unstructured, multi-channel feedback into quick, actionable insights, that slash ROI timelines down to about half the industry norm. Alida is praised for fast results, with clients often reporting positive ROI in 12 months or less.

2025 52

2025 Multi-Channel Contact Center Social Media 52