Customer Success Definition Roadmap 
Lumoa
FEBRUARY 9, 2023
As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic.
Education Services Group
APRIL 25, 2021
In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention. The ESG Customer Success Maturity Model is not linear.
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Education Services Group
MAY 28, 2021
Let’s talk Customer Success Plans. What’s a Customer Success Plan, you ask? Well, let’s just say it’s the wind beneath your customer’s wings. It’s the recipe for their success. My amazing metaphors aside, Customer Success Plans are essentially the “what” and “how” of delivering on your CS strategy.
CustomerSuccessBox
SEPTEMBER 20, 2021
Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. Role of Customer Success Manager in a SaaS Company. CustomerSuccessBox.
CustomerSuccessBox
DECEMBER 4, 2019
It’s really important for your product to evolve with the customers’ needs in the long term. It’s a win only when your customer realizes that they can recover its monetary value within a definitive period of getting implemented! How Customer Success can lead to Product Stickiness.
Gainsight
MARCH 22, 2022
Sales and Marketing is to new customer bookings as Product Management and Customer Success (CS) is to the customer experience. Successful CS organizations should be well aligned with the PM organization. Product teams should communicate roadmap and customer updates regularly.
ChurnZero
SEPTEMBER 20, 2019
Q&A: How to Build Effective Customer Success Plans. Every Customer Success Plan has a secret sauce that turns it from just a plan on paper to something a team can actually execute and deliver successfully. She has become the “go-to” person for building the ultimate Customer Success model.
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