Customer Success Presentation ROI 
eglobalis
MARCH 13, 2025
Cultural and ROI Challenges: Shifting a traditionally product- or sales-centric B2B culture to a customer-centric one takes strong change management. Employees may resist new CX processes, and leadership might hesitate without a clear ROI. Demonstrating the value of CX (e.g., Break transformation into manageable phases (e.g.,
eglobalis
DECEMBER 17, 2024
Hyper-personalized care strengthens trust, reduces effort for customers, and establishes businesses as reliable problem-solvers , ultimately driving loyalty and retention. Ethical Concerns : Issues such as data privacy , algorithmic bias, and transparency require ethical frameworks to maintain customer trust.
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TechSee
JUNE 16, 2021
It establishes a live video stream with the customer and overlays Augmented Reality annotations to provide step-by-step resolution guidance on their mobile screen. Without high levels of adoption of new technology, the company will not realize the ROI they were likely expecting. In other words, a technology that no one uses is useless.
InMoment XI
FEBRUARY 24, 2022
Oftentimes, the c-suite and the customer experience (CX) or customer success team live on the same planet, but almost in separate countries—they simply speak different languages. We know that customer experience can be a tough sell—after all, your business has so many priorities! Tip #1: Break Down Metrics.
InMoment XI
NOVEMBER 26, 2024
Almost 80% of employees who created a customer journey map at their organization say it helped generate alignment between internal teams. Increased Resource Allocation Customer journey maps can help you identify problems and present a strong business case for customer experience improvement.
Totango
AUGUST 21, 2020
In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.
ChurnZero
MARCH 5, 2021
Customer seeing results? But still, when presented with the opportunity to leave, your customer just up and churns on you. When applied to Customer Success, these principles help explain why “surprise churn” happens, despite your every endeavor to follow all the best Customer Success playbooks to a T.
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