Education Services Group

APRIL 25, 2021

In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention. The ESG Customer Success Maturity Model is not linear.

Customer Success 91

Customer Success White Paper Roadmap Customer Journey Mapping 91

Confirmit

JULY 26, 2018

There is—quite reasonably—a call to demonstrate Return on Investment. Senior-level Support is Vital to the Success of a VoC Program. Read this short white paper to understand how the Voice of the Customer can help you to: Retain (and gain) customers. Improve cross-sell and up-sell.

White Paper 70

White Paper CEM Return on Investment B2C 70

Totango

MARCH 16, 2021

Mapping out this type of analysis enables you to plan actions to optimize your customer journey at each point in order to maximize retention and turn satisfied customers into promoters of your brand. This is only intended as a very brief introduction to what customer journey mapping can involve. B2B Customer Journey Analysis.

B2C 118

B2C Customer Journey B2B Customer Journey Mapping 118

Education Services Group

MAY 25, 2018

If it were possible to just make one sale, stop there and have a “forever customer,” everyone would be a Customer Success (CS) pro. It requires relationship building, thoroughly understanding customer needs, advocating for their wants, and helping every customer — not just the largest — flourish in ways they never could alone.

Customer Success 45

Customer Success White Paper Customer Journey Mapping Return on Investment 45

Optimove

NOVEMBER 12, 2024

Here’s how we help brands stay ahead: Education and Thought Leadership : We empower marketers with insights through blogs, white papers, webinars, and events, guiding them from basic understanding to advanced implementation.

White Paper 52

White Paper 2012 Return on Investment Leadership 52

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Customer success.

White Paper 71

White Paper Advertising Sales Social Media 71

Confirmit

MAY 29, 2018

Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. White Paper. 7 Secrets of Voice of the Customer Success. Case study. Contact Us.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40