InMoment XI

OCTOBER 23, 2024

Hosting financial wellness workshops, supporting local businesses, or volunteering at community projects reinforces the credit union’s role as a trusted community partner. This service, alongside its effective use of customer insights through its partnership with InMoment, has positioned the bank to stand out against competitors.

Banking 195

Banking Customer Experience Financial Touchpoint 195

ChurnZero

MARCH 3, 2021

The event was filled with intimate hands-on workshops, and content sessions with expert leaders who shared their stories and strategies to thrive. Here’s our recap of the top three takeaways for Customer Success professionals. . Top 3 Customer Success Takeaways from SaaStock Remote 2021.

Customer Success 80

Customer Success 2021 Workshop Events 80

Gainsight

FEBRUARY 10, 2022

Customer success plays an integral role in the success of any organization. CS efforts impact customer acquisition, upsells, expansions, renewals, and customer advocacy. Almost every business goal outlined by your company can be improved by someone in a customer success role. Customer Success Roles.

Customer Success 97

Customer Success Workshop Customers ROI 97

Totango

DECEMBER 26, 2021

Check out these five tips for how to fight burnout and keep your customer success team healthy and effective. . As a customer success leader, you are responsible for setting the right tone and creating the right environment for your team to be successful. 5 Ways to Fight Burnout.

Customer Success 109

Customer Success Sports Workshop Customers 109

ChurnZero

MARCH 22, 2023

Lately, many customer success (CS) teams have been downsized or eliminated because of global economic uncertainty. Join Kristen at ChurnZero’s RYG Workshop in Austin, Texas on March 23. The post Facing economic challenges in Customer Success? Register today.

Customer Success 97

Customer Success Touchpoint Financial Customer Journey 97

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community.

2020 72

2020 Customer Success Events Workshop 72

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. Wondering what is top of mind for companies when it comes to Customer Success? Top 20 Business Challenges for Customer Success According to TSIA. TSIA Resource: The State of Customer Success: 2021.

Customer Success 78

Customer Success Workshop 2021 Webinar 78

Experience Investigators by 360Connext

DECEMBER 15, 2023

Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Customer experience dashboards are often shared far and wide, but with little context or explanation. Share what is next as you improve the journey!

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

Amity

JANUARY 11, 2017

Hundreds of customer-obsessed organizations -- and their developers, quality assurance engineers, and product managers -- rely on the power and flexibility of test IO’s self-service platform to ship their software faster with confidence. Can you give us a brief overview of Customer Success at test IO?

Customer Success 99

Customer Success Customers White Paper Management 99

Totango

DECEMBER 23, 2021

In a recent poll, we asked customer success professionals to rank their top year-end challenge. Burnout is a common occurrence, especially at the end of the year and especially in customer-facing industries like CS. Our all-in-one allows your customer success team to scale and helps relieve the team of manual repetitive tasks.

Customer Success 105

Customer Success Financial Workshop Article 105

SAP Customer Experience

MAY 23, 2022

Virtual June 14-15, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘SAP Business Technology Platform’ taking place on June 14-15, 2022. In this workshop, SAP experts from the Customer Success and the Technology.

Workshop 64

Workshop 2022 Innovation Technology 64

One Millimeter Mindset

AUGUST 1, 2018

Customer success storytelling leverages customer experiences. These stories portray the actual experiences an organization’s own customers have, when working with that organization. How can organizations capture their customer success stories ? Nothing artificial. Honestly told. Non-sensationalized.

Customer Success 50

Customer Success Customer Experience Workshop Customer Retention 50

CSM Practice

AUGUST 7, 2020

CSM Practice conducts Customer Success Executives Roundtable every third Tuesday of the month where you can connect and exchange strategies and tactical advice with your peers. The customer journey maps allow customer success managers to feel that they can lead the customer during their journey and become more proactive.

Customer Success 81

Customer Success Customer Journey Mapping Customer Journey Events 81

SAP Customer Experience

OCTOBER 5, 2022

Virtual November 08, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘SAP Security and Compliance’ taking place virtually on Tuesday, November 8, 2022. In this workshop, SAP experts from Customer Success and from.

Workshop 61

Workshop 2022 Innovation Customer Success 61

CSM Magazine

JANUARY 28, 2025

Companies vested in customer success turn to education as a way to engage their audience. By sharing their expertise, they empower customers to make the most of their purchase, maximizing results and minimizing regrets. Imagine buying something and knowing exactly how to get the most out of it.

Loyalty 52

Loyalty Apparel Webinar Workshop 52

CSM Practice

JUNE 19, 2019

The commonly used and highly effective customer success approach for early stage startup companies remains the high-touch model, in which every customer enjoys dedicated attention from their assigned customer success manager, throughout the their customer journey. Customer Success Training Plan.

Customer Success 67

Customer Success Customers Workshop Feedback 67

ChurnZero

SEPTEMBER 6, 2024

Outcomes-based customer success is a strategy focused on ensuring that customers achieve their desired outcomes with your product. It takes a focused team with strong listening and coaching skills, a deep understanding of your product, a curiosity to understand customer goals, and a proactive, strategic approach to engagement.

Customer Success 52

Customer Success Workshop Webinar 2024 52

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. Customer Success flexes its authority.

2022 97

2022 Customer Success Metrics Customers 97

Amity

JUNE 16, 2016

With more than 23,000 paying customers worldwide, Moz provides analytics software to track all of a website's SEO and inbound marketing efforts on one platform. We sat down with Ellie Wilkinson , the Senior Customer Success Team Manager at Moz, to discuss how Customer Success has evolved over the last two years.

Customer Success 80

Customer Success Demo Customers Blog 80

ShepHyken

DECEMBER 6, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Workshop 157

Workshop Customer Service Training Customers Interaction 157

Retently

OCTOBER 16, 2024

What You Gain : Feedback from these surveys helps improve service offerings and increase renewal rates by ensuring customer satisfaction is maintained. Post-Event Feedback (Conferences, Webinars, Workshops) After hosting events like webinars or conferences, follow-up emails are commonly sent to attendees.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

Amity

NOVEMBER 21, 2018

This issue is particularly relevant to customer success managers. Their job naturally involves working with various departments and teams to maintain strong relationships with customers. You may also use the expertise of a team member in one area to organize a lunch and learn or workshop.

Customer Success 83

Customer Success Management Workshop Culture 83

CSM Practice

SEPTEMBER 15, 2019

All businesses promise to deliver value to their customers. The starting point for excellent customer success is that the promises are kept, empowering the customers to achieve their business goals. However, customer success extends to driving long-term customer lifetime value through various processes and operations.

Customer Success 45

Customer Success Workshop Effort Score Customers 45

One Millimeter Mindset

OCTOBER 27, 2020

Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 117

Workshop Presentation Communication Engagement 117

ClientSuccess

NOVEMBER 20, 2020

The top customer success conferences are also great places for CSMs and team managers to workshop with others in the industry and start mapping out strategies for the year ahead. Here are a few must-attend customer success conferences scheduled to take place in 2021: 1. The State of Customer Success in 2020.

2021 52

2021 Customer Success Chief Customer Officer Events 52

CSM Magazine

MARCH 3, 2020

Customer success software has been developed to enhance customer experience and provide the company with better information. The executives of a company or organization can make use of the customer success data for better results with their jobs. Executives. Product Development.

Customer Success 52

Customer Success Return on Investment Workshop Sales 52

CustomerSuccessBox

OCTOBER 4, 2021

Also according to the CMO Council, it is found that 14% of marketers believe that customer-centricity is the trademark of their companies. But how can you begin to shine in Customer Success ? You can do this clearly by getting the training which is right for you or rather getting customer success certification.

Customer Success 52

Customer Success Customer Centricity Customer Experience Professionals Workshop 52

Alida

NOVEMBER 8, 2017

But putting customers at the forefront of strategic decision-making isn’t always easy. Balancing budget constraints, departmental priorities and revenue growth against customer success can be a challenge, even for the most seasoned of executives. We are truly nothing without our customers.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

CustomerSuccessBox

FEBRUARY 2, 2022

Customer Success (CS) and customer experience are often disregarded when firms merge, despite the fact that it is undoubtedly one of the most crucial components of any business. According to Gartner’s research, organizations of the future will compete mostly on customer experience.

Customer Success 52

Customer Success Presentation Customers Financial 52

ChurnZero

MARCH 16, 2021

We have curated the top three sessions Customer Success leaders should watch and have listed them here for you to watch on-demand. Building to $100M with Duo Security: You Need Marketing and Customer Success Now. Luke Frelier, CEO at Centercode knows the importance of customer feedback.

Customer Success 69

Customer Success Workshop Events Feedback 69

Gainsight

AUGUST 3, 2023

Gainsight is thrilled to announce Pulse Encore —an exclusive gathering of minds, ready to share, connect, and level up the world of Customer Success. Pulse Encore promises to be an unforgettable experience packed with insightful sessions, expert keynotes, hands-on workshops, and invaluable networking opportunities. Here’s why.

Customer Success 52

Customer Success Competitive Advantage Workshop Events 52

Customer Guru

AUGUST 8, 2018

Carol Buehrens is a leading customer experience expert, best-selling author, and professional speaker. She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. He is a sought-after keynote speaker and a best-selling author on customer experience.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. Who owns customer advocacy at Influitive?

Customer Success 49

Customer Success Metrics Customers Marketing 49

Experience Investigators by 360Connext

JANUARY 5, 2021

If you want your organization to truly have its own customer-centric “way,” it’s time to get specific about creating a customer-centric culture. Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic.

Customer Centricity 190

Customer Centricity Culture Government Workshop 190

ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. We chose our speakers for their Customer Success chops (that’s a given), but also for their tremendous heart. Discover how to blaze your trail from Customer Success to CEO.

2022 98

2022 Workshop Leadership Events 98

One Millimeter Mindset

JULY 9, 2020

Including everyone who does not receive commission dollars (at all, or meager) for ensuring customer success. Engage Babette to present one of her One Millimeter Mindset speaking programs, workshops or mastermind groups. In effect, everyone who traditionally is not part of the client acquisition process. It’s about time.

Workshop 96

Workshop Sales Leadership Innovation 96

ClearAction

DECEMBER 31, 2016

Stream a sampling of customers’ comments about these issues to the departments responsible for originating the issues: what was the customer trying to do, what did they expect, what did they experience, what were the consequences. Arrange action planning workshops for originating departments.

2017 81

2017 Customer Experience Workshop Customer Journey Mapping 81