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A recent Forrester whitepaper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” McKinsey & Company recommends obtaining “journey-centric feedback” from customers, supported by a backbone of technology investments.
Why are so many organizations letting their customervoice just sit there, boxed up on the shelf, instead of putting this data to work to drive proactive change? Just as bad: 52% of contact centers don’t share customer intelligence with the rest of the enterprise. They’re honing marketing efforts to get more bang for their buck.
Advanced search features and filters ensure your team can find the cases quickly and customizable notifications help users never overlook a customer issue. Voice of the CustomerVoice of the Employee Market Research WhitePapers. Download the factsheet to learn more.
Advanced search features and filters ensure your team can find the cases quickly and customizable notifications help users never overlook a customer issue. Voice of the CustomerVoice of the Employee Market Research WhitePapers. Download the factsheet to learn more.
Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Voice of the CustomerVoice of the Employee Market Research WhitePapers.
Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Voice of the CustomerVoice of the Employee Market Research WhitePapers.
With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. Amplify the voice of your loyal customers. Voice of the Employee. WhitePaper.
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