CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” McKinsey & Company recommends obtaining “journey-centric feedback” from customers, supported by a backbone of technology investments.

White Paper 243

White Paper Social Media Feedback 2019 243

Calabrio

SEPTEMBER 21, 2016

Why are so many organizations letting their customer voice just sit there, boxed up on the shelf, instead of putting this data to work to drive proactive change? Just as bad: 52% of contact centers don’t share customer intelligence with the rest of the enterprise. They’re honing marketing efforts to get more bang for their buck.

Contact Center 59

Contact Center Technology White Paper 2016 59

Confirmit

JANUARY 9, 2018

Advanced search features and filters ensure your team can find the cases quickly and customizable notifications help users never overlook a customer issue. Voice of the Customer Voice of the Employee Market Research White Papers. Download the factsheet to learn more.

White Paper 40

White Paper Management Download Customer Voice 40

Confirmit

JANUARY 9, 2018

Advanced search features and filters ensure your team can find the cases quickly and customizable notifications help users never overlook a customer issue. Voice of the Customer Voice of the Employee Market Research White Papers. Download the factsheet to learn more.

White Paper 40

White Paper Management Download Customer Voice 40

Confirmit

JANUARY 9, 2018

Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Voice of the Customer Voice of the Employee Market Research White Papers.

White Paper 40

White Paper 2016 Customer Voice Feedback 40

Confirmit

JANUARY 9, 2018

Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Voice of the Customer Voice of the Employee Market Research White Papers.

White Paper 40

White Paper 2016 Customer Voice Feedback 40

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. Amplify the voice of your loyal customers. Voice of the Employee. White Paper.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40