Confirmit

JULY 29, 2020

What’s the plan with the roadmap? Often, answers won’t be available immediately (R&D people do tend to insist on having time to work on those pesky roadmaps!) Voice of the Customer Voice of the Employee Market Research Company. Are any critical pieces of your solutions going to be retired?

2020 59

2020 Roadmap 2015 Customer Voice 59

CX Journey

JULY 7, 2015

The immediate next step for this type of map is to do some customer research. You absolutely have to validate the map with your customers to make sure that the customer voice is heard and visualized as part of the mapping process. At this point, you’ll likely also uncover a desired future state, according to the customer.

Touchpoint 68

Touchpoint Call Recording 2015 Roadmap 68

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Gainsight

MARCH 15, 2022

The Volume of the Customer Voice. Even if you’ve got a robust CS team doing all the right things day-to-day, it can be a red flag if the voice of the customer isn’t surfacing in the bigger CS processes. It’s also important that the customer voice gets translated to other teams for maximum impact.

Customer Success 59

Customer Success Chief Customer Officer Customer Centricity Metrics 59

SuiteCX

MARCH 31, 2015

©2015 suitecx – Confidential Phases to Develop and Execute a CEM/CJM Governance /Quality Program PLANNING Develop CEM/CJM Program and Implementa-on Roadmap 1.  . ©2015 suitecx – Confidential What is the main purpose and goal of your journey mapping efforts? .

Customer Journey Mapping 40

Customer Journey Mapping Government Customer Journey CEM 40

SurveySparrow

SEPTEMBER 29, 2023

These are actionable insights and a roadmap for implementing changes and improvements based on workshop discussions. How to Run a Customer Experience Workshop Running a customer experience workshop isn’t a one-and-done event; it’s an ongoing journey of improvement. They break the journey into memorable moments.

Workshop 52

Workshop Customer Experience Roadmap Innovation 52

SurveySensum

OCTOBER 14, 2024

Well, to help you with that, we collated a list of some crucial voice of the customer questions that will help understand your customers’ interests and analyze the market. But let’s first have a clear idea of what Voice of the Customer is. What is the Voice of Customer?

Voice of Customer 52

Voice of Customer Customer Retention Feedback Competitive Advantage 52

Daniel Group

APRIL 5, 2023

And it takes us as an OE, and it takes the dealers to provide that customer experience. So it’s been a good roadmap of what we’re doing together. And I think a couple of things too, we learned in all that was some of the dealers listening to the actual interview and hearing things in the customer voice.

Interaction 98

Interaction 2025 Voice of Customer Financial 98

SurveySparrow

NOVEMBER 28, 2023

A mix of opinions ensures a well-rounded understanding of customer needs. Customer Voice is King: Listen directly to your customers. An informed team is an empowered team working towards common customer-centric goals. Roadmap Alignment: Embed Kano Analysis into your product development roadmaps.

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. How do I cancel?"

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

MAY 14, 2024

It’s about turning customer feedback into a quantifiable asset that can directly influence product roadmaps and service enhancements. This integration means your databases do more than store information—they become crucibles where customer voices inform innovation and drive business decisions anchored in real-world user experiences.

Metrics 52

Metrics Demo Financial Feedback 52

SmartKarrot

SEPTEMBER 8, 2021

Role: VP, Global Customer Success Location: San Francisco, CA, US Organization: Elastic As a VP of Global Customer Success, you will own the Elastic customer journey, ensuring the users’ success by driving transformational outcomes powered by Elastic solutions.

Customer Success 19

Customer Success Roadmap Customer Satisfaction ROI 19

SmartKarrot

DECEMBER 22, 2021

Role: Director of Customer Experience Location: Boulder, CO, US Organization: Red Dot Storage As a Director of Customer Experience, you will oversee strategy for enhancing the customer experience across all touchpoints on the customer journey. Enable the client to maximize their investment in the platform.

Customer Success 3

Customer Success Roadmap Touchpoint Metrics 3

CustomerSuccessBox

DECEMBER 4, 2018

The success plan needs to be a dynamic document which evolves with the customer’s goals and those goals will evolve as the customer’s objectives change and as your own product roadmap progresses. Step 5: Invest in customer relationships. Step 7: Capture, segment, and share customer voice.

Customer Retention 40

Customer Retention Customer Success Metrics Presentation 40

SmartKarrot

AUGUST 12, 2021

Develops strong customer relations by deeply understanding their needs and mapping them to the value of Jama Connect during the post-launch phase of the customer lifecycle. Proactively communicates product enhancements and provides visibility into product roadmap to client base. Apply here: [link].

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

Qualtrics

FEBRUARY 18, 2020

Ask any exec and they’ll tell you they want to lead their industry in customer experience. And what do you need to focus on to really deliver breakthrough experiences for your customers? Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. But why the slow progress? Don’t measure.

2020 29

2020 Government Leadership Events 29

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. How do I cancel?"

Definition 60

Definition Net Promoter Score Customer Experience CEM 60

Qualtrics

FEBRUARY 18, 2020

Ask any exec and they’ll tell you they want to lead their industry in customer experience. And what do you need to focus on to really deliver breakthrough experiences for your customers? Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. But why the slow progress? Don’t measure.

Government 29

Government 2020 Leadership Events 29

SmartKarrot

MAY 24, 2022

Educate your customers so they understand and use Showpad’s powerful features to the fullest. Representing your customers’ voices to the business, directly impacting product development decisions within Showpad.

Customer Success 3

Customer Success E Commerce E-support Roadmap 3

Qualtrics

FEBRUARY 17, 2020

Ask any exec and they’ll tell you they want to lead their industry in customer experience. And what do you need to focus on to really deliver breakthrough experiences for your customers? Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. But why the slow progress? We’re all digital now.

2020 29

2020 Customer Experience B2B Leadership 29

SmartKarrot

JUNE 29, 2021

Helping customers understand and use Showpad’s powerful features to the fullest. Forwarding your customers’ voices in the business, directly impacting product development decisions within Showpad. Analysing usage data, surveying users, running QBRs (Quarterly Business Reviews), presenting product roadmap, etc.

Customer Success 10

Customer Success Leadership Roadmap Metrics 10

Confirmit

JANUARY 19, 2021

Of course, we’ll keep you updated as things move forward but for the moment, it’s business as usual as we continue to push ahead with delivering our product roadmap and doing our best to serve our customers. Voice of the Customer Voice of the Employee Market Research Company.

2021 52

2021 Roadmap Customer Voice Technology 52

ChurnZero

JUNE 14, 2023

If you aspire to become a more customer-centric business—not just now but also in the long term—your CS team should collaborate more with other departments. of customer success teams we surveyed collaborate regularly with product teams, for example—bringing customers’ voices and perspectives to product roadmaps—just 44.9%

2023 52

2023 Customer Success Competitive Advantage Roadmap 52

SmartKarrot

APRIL 18, 2022

The findings are shared with the Product Team in a regular sync up between the Customer Success Managers and the Product Team. The interactions between the two primary stakeholders in the customer success world helps define the roadmap for the platform which is a key contributor to ensuring customer success.

Customer Success 10

Customer Success Voice of Customer Customers Roadmap 10

ChurnZero

JULY 2, 2020

Incorporating the customer’s voice into the journey is so important. Because that’s not just customers having an idea of a voice, it’s literally the customers’ voice. It leads into a lot of what Robin’s focused on with communities.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Thematic

APRIL 14, 2025

Once you’ve mapped it all, you’ll have a clearer view of where customers struggle and where they’re delighted—giving you a roadmap for improvement. Regular updates, dashboards, or even a monthly “Customer Voice” summary can keep everyone aligned. See the sample mapping below.

Customer Insights 62

Customer Insights Insights Net Promoter Score NPS 62