eglobalis

MARCH 30, 2025

Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. For example, telecommunications providers track Twitter for outage reports or service complaints; a sudden cluster of angry tweets about network issues alerts them to a problem long before a formal survey would.

Banking 320

Banking NPS B2B Social Media 320

Second to None

FEBRUARY 15, 2019

Churn rate is especially useful for businesses whose models revolve around customer retention and loyalty, such as those in the telecommunications industry. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Customer Experience 78

Customer Experience NPS Net Promoter Score Effort Score 78

Second to None

JANUARY 22, 2019

That often means thinking about problems your customers have never imagined and then deploying both new and existing technology to solve them. The foundation for all telecommunications systems is the network. ” Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

2005 48

2005 Telecommunications 2018 Voice of Customer 48