CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” McKinsey & Company recommends obtaining “journey-centric feedback” from customers, supported by a backbone of technology investments.

White Paper 243

White Paper Social Media Feedback 2019 243

Calabrio

SEPTEMBER 21, 2016

Why are so many organizations letting their customer voice just sit there, boxed up on the shelf, instead of putting this data to work to drive proactive change? Just as bad: 52% of contact centers don’t share customer intelligence with the rest of the enterprise. Your customers are talking. Are you listening?

Contact Center 59

Contact Center Technology White Paper 2016 59

Confirmit

JANUARY 9, 2018

Advanced search features and filters ensure your team can find the cases quickly and customizable notifications help users never overlook a customer issue. Voice of the Customer Voice of the Employee Market Research White Papers. Download the factsheet to learn more.

White Paper 40

White Paper Management Download Customer Voice 40

Confirmit

JANUARY 9, 2018

Advanced search features and filters ensure your team can find the cases quickly and customizable notifications help users never overlook a customer issue. Voice of the Customer Voice of the Employee Market Research White Papers. Download the factsheet to learn more.

White Paper 40

White Paper Management Download Customer Voice 40

Confirmit

JANUARY 9, 2018

Voice of the Customer Voice of the Employee Market Research White Papers. Confirmit makes the most important aspects of our comprehensive Horizons solution accessible from mobile devices to help you increase response rates and drive employee productivity.

White Paper 40

White Paper 2016 Customer Voice Feedback 40

Confirmit

JANUARY 9, 2018

Voice of the Customer Voice of the Employee Market Research White Papers. Confirmit makes the most important aspects of our comprehensive Horizons solution accessible from mobile devices to help you increase response rates and drive employee productivity.

White Paper 40

White Paper 2016 Customer Voice Feedback 40

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. Voice of the Employee. Voice of the Market. Voice of the Business. White Paper.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40