Thematic

APRIL 8, 2025

Ever wonder how to actually use all that customer feedback you collect? That’s where a strong customer feedback loop process comes in. It typically includes four stages: collecting feedback, analyzing feedback, implementing changes, and closing the loop (following up with customers). Why does this matter?

Feedback 62

Feedback NPS Insights Customers 62

InMoment XI

JULY 18, 2024

What Is Customer Feedback? Customer feedback can take many forms, but it is defined as any information from customers about their experience with a product or service from a specific company. Businesses can collect feedback actively and passively. What Is A Customer Feedback Loop? Why Is Customer Feedback Important?

Feedback 221

Feedback Social Media Net Promoter Score Customer Journey Mapping 221

InMoment XI

OCTOBER 22, 2024

A well-executed strategy helps you promote positive reviews, address negative feedback in a constructive way, and ensure that potential patients see you as a trusted and reliable healthcare provider. Failing to engage with reviews, on the other hand, can signal to patients that their feedback doesn’t matter.

Management 221

Management Healthcare Social Media 2024 221

InMoment XI

OCTOBER 14, 2024

Sending survey requests to your customers is a great way to collect feedback and show them that you’re willing to listen. For instance, if they interact with the business once a week but receive feedback requests daily, they are likely to stop participating in future surveys altogether. The survey itself is exhausting to complete.

2024 195

2024 Hospitality Feedback Healthcare 195

InMoment XI

NOVEMBER 21, 2024

Voice of Customer (VoC) refers to customer feedback on a business and its offerings. Their feedback across various touchpoints on the customer journey will highlight how you can better retain similar customers. Voice of Customer analysis starts by categorizing the customer feedback data. What Is Voice of Customer Analysis?

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

Thematic

MARCH 26, 2025

Yet, 56% of dissatisfied customers never voice their concerns—they simply leave​ Meanwhile, businesses that actively listen to feedback grow 41% faster than competitors​ The most successful companies create a structured system—a customer feedback loop—to analyze feedback and act on it continuously.

Feedback 62

Feedback Social Media Customers E-support 62

InMoment XI

DECEMBER 3, 2024

For example, using surveys to collect feedback and sentiment analysis to understand emotional tone. It’s a static approach that doesn’t consider targeted outreach or customer feedback analysis. Leverage Natural Language Processing (NLP) to better understand customer feedback. References Zendesk.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

InMoment XI

NOVEMBER 7, 2024

Product Teams With customer experience automation, product teams can collect customer feedback , analyze customer usage patterns, and identify pain points in real time. These touchpoints could include onboarding, feedback requests, or follow-ups. This reduces response times and allows support teams to focus on complex issues.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

NOVEMBER 18, 2024

By analyzing customer behavior, you can identify factors that lead to churn, such as delayed purchases, disengagement, or negative feedback. One of the biggest benefits of InMoment AI is its ability to make large volumes of customer feedback easily digestible in Smart Summaries.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

DECEMBER 10, 2024

Leverage churn prediction tools, feedback, and usage data to analyze key factors driving customers away. Collect Regular Feedback Consistent feedback collection is essential for tracking customer expectations and behavior. NPS surveys help collect feedback from both types of customers.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

OCTOBER 9, 2024

Knowing how to collect customer feedback is crucial to delivering consistent value as a business and staying ahead of your competition. Why is Collecting Customer Feedback Important? Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention.

Feedback 195

Feedback Social Media B2C 2024 195

InMoment XI

OCTOBER 23, 2024

Moreover, these initiatives can also help encourage feedback to accomplish your customer experience management goals. AI-powered feedback analysis can also help your bank capture meaningful insights from customer data to improve CX strategy. It’s important to manage the volume of feedback requests you send.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

OCTOBER 15, 2024

These AI tools analyze existing review data to produce new, human-like content that mimics genuine customer feedback. In some cases, companies use AI-generated reviews as a quick way to boost their brand’s star rating and review volume on platforms like Google, Yelp, and Facebook and fill in the gaps where customer feedback is sparse.

Insights 195

Insights 2024 Feedback Contact Center 195

InMoment XI

OCTOBER 29, 2024

Loyal customers help your business by: Purchasing your product or service repeatedly Recommending your brand to friends and family Boosting your engagement by interacting with you online Providing thoughtful customer feedback to help you improve The Importance of Customer Loyalty Customer loyalty is crucial to business growth and sustainability.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

InMoment XI

SEPTEMBER 16, 2024

What is Patient Feedback? Patient feedback is the opinions, reviews, and thoughts that healthcare organizations gather from their patients. The goal of collecting patient feedback is to pinpoint areas for improvement in healthcare operations. Here is an overview of when and why each institution collects feedback.

Feedback 195

Feedback Healthcare Hospitality Consulting 195

InMoment XI

DECEMBER 17, 2024

The ideal candidate understands that only a fraction of customer feedback comes from surveys and that an effective customer experience program will source customer feedback from multiple sources in order to tap into the 85% of customer feedback that is unstructured. References McKinsey & Company.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

eglobalis

SEPTEMBER 3, 2024

For each activity, I asked whether it is: provided by the platform good enough and if provided but not used, whether the respondent could anticipate a future use or missing Respondents consistently considered only three activities good enough: Gather - multiple sources of feedback. positive, neutral, negative) from feedback.

E-support 310

E-support Consulting Demo Feedback 310

InMoment XI

OCTOBER 30, 2024

In fact, it’s one of the most impactful applications for collecting customer feedback. Insurance Customer Experience Best Practices The following practices can help you deliver consistent and rich experiences to customers with a focus on transparency and efficiency: Collect regular customer feedback and act on it.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

NOVEMBER 5, 2024

Monitoring these reviews is essential for tracking customer feedback and crafting a prompt response. In fact, responding to feedback within 24-48 hours boosts retention by 8.5%. Schedule a reputation management demo today to see how you can rank higher in local search!

2024 195

2024 2026 Connections 2012 195

SurveySensum

MARCH 24, 2025

This process involves collecting feedback from multiple channels, monitoring trends over time, benchmarking NPS against competitors, and analyzing and taking actionable insights in a prioritized manner. Addressing negative feedback promptly can turn dissatisfied customers into loyal advocates. How to Track NPS Effectively?

NPS 52

NPS Feedback Loyalty Measurement 52

InMoment XI

NOVEMBER 26, 2024

The map helps the company tailor content to each stage, such as blog posts and webinars for the awareness stage, product comparisons during the consideration stage, and free trials or demos for the decision stage. It is useful for diagnosing current inefficiencies and identifying areas for improvement.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Thematic

JANUARY 29, 2025

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. It’s like having a smart assistant that helps you analyze customer feedback, understand their needs, and improve your products or services. Use hashtags, mentions, and comments to find unfiltered feedback.

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

SurveySensum

OCTOBER 17, 2024

73% of consumers across the globe expect companies to understand their unique expectations and needs — Customer Feedback Analytics is the key to it! This is where customer feedback analytics solutions come in. Customer feedback analytics is the process of gathering, analyzing, and interpreting customer feedback.

Feedback 52

Feedback Social Media Omnichannel Customer Retention 52

InMoment XI

JANUARY 27, 2025

Combining mountains of contact center interactions with feedback from other channels like surveys, chat, email, and social media gives you a fuller understanding of customer needs, behaviors, and preferences. These tools unlock unstructured data, detecting feedback themes and anomalies.

Call Center 195

Call Center Contact Center Social Media Apparel 195

eglobalis

SEPTEMBER 16, 2024

Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience. At a local level , agile teams should focus on region-specific customer challenges, iterating solutions quickly based on feedback.

B2B 382

B2B Customer Experience Customer Centricity Omnichannel 382

SurveySensum

OCTOBER 11, 2024

Survey automation has transformed the way businesses launch surveys and collect feedback by streamlining the entire process and eliminating the manual effort and human error of scheduling, launching, and managing surveys. So, what’s the solution here to ensure that the process goes on smoothly, every time, without any extra effort?

Feedback 52

Feedback Management Omnichannel Touchpoint 52

SurveySensum

DECEMBER 2, 2024

You may find it difficult to customize the surveys or feedback tools how you want them. Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors.

Feedback 52

Feedback 2025 2024 Multi-Channel 52

Retently

NOVEMBER 29, 2024

This ensures feedback is relevant and actionable. Gathering feedback is only the first step. Closing the feedback loop builds trust and encourages participation. Enhance the customer experience – feedback helps you make changes that ensure future customers have an even better first experience. Let’s break it down.

Events 120

Events Feedback Interaction E-support 120

BirdEye

APRIL 10, 2025

This blog helps you identify authentic dentist feedback, where to find trustworthy sources, and how the most reliable clinics use GenAI tools to build online trust. Online dentist reviews also reflect how a practice handles feedback. hosts verified patient feedback. So, they turn to reviews to read what others experienced.

Feedback 52

Feedback Healthcare Multi-Channel Demo 52

InMoment XI

AUGUST 3, 2023

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. The VoC represents the collective feedback, opinions, and expectations of customers across various touchpoints and interactions with a business.

Customer Insights 366

Customer Insights Insights White Paper Social Media 366

BirdEye

FEBRUARY 3, 2025

These tools simplify tasks like feedback analysis, trend detection, and extracting key insights. It helps businesses generate more reviews, monitor, analyze, and respond to customer feedback, all while providing valuable insights to guide decision-making. Wondering how to take your business to the next level?

Feedback 52

Feedback Insights Multi-Channel Demo 52

SurveySensum

NOVEMBER 7, 2024

The tool provides 360-degree feedback management by providing solutions to improve their customer experience, employee experience, and product experience – all in one platform. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2.

Feedback 52

Feedback Multi-Channel Consulting NPS 52

CX Accelerator

AUGUST 19, 2019

These are the metrics that tie customer experience to organisational goals and could include things like sales figures, number of complaints, number of positive online reviews or number of demos requested. The key here is to understand the drivers of customer satisfaction in each of your journey stages.

Telecommunications 345

Telecommunications Customer Journey Mapping Metrics Touchpoint 345

InMoment XI

APRIL 6, 2022

Once she has her two favorites, she then uses the companies’ software demos and pricing packages to consider each one. InMoment CX solutions provide feedback and active listening tools to help you understand where to tighten your process and bring more customers to your brand. Improve your customer experience with InMoment.

Customer Journey 387

Customer Journey Customer Journey Mapping Touchpoint Customers 387

InMoment XI

MARCH 24, 2025

Producing localized surveys allows brands to capture specific feedback on that new item or service without confusing customers whove never seen or heard of it. Actionable Insights and Targeted Improvements Geographically segmented feedback is a key source of data, too. See what InMoment can do for your brand: Schedule a demo

Demo 195

Demo Culture Feedback Customer Satisfaction 195

Retently

SEPTEMBER 3, 2024

Through our CX surveys and advanced feedback analytics, we enable businesses to truly understand their customers and turn that understanding into action. Key Takeaways We use post-trial and recurring NPS feedback to consistently refine our product and quickly adapt to customer needs.

B2B 152

B2B NPS Demo Feedback 152

SurveySensum

NOVEMBER 6, 2024

When it comes to feedback management software, Confirmit (now known as Forsta) and Qualtrics stand as two giants pitted against each other. Each of these tools offers a wide range of tools and features for managing and analyzing customer feedback and making things easier for businesses. Here’s a closer look at its key features.

Feedback 52

Feedback Management 2002 Omnichannel 52