InMoment XI

DECEMBER 3, 2024

Enlighten: Key skills include CX data collection, analysis, and visualization to ensure actionable insights across the organization. Respond: Key skills include effective response and strategic decision-making to deliver CX improvements based on insights. These insights help them close feedback loops and improve satisfaction levels.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

InMoment XI

DECEMBER 5, 2024

The insights will help you adjust your strategy and target the right individuals. The insights will help you understand specific pain points that you can solve to engage your target audience. InMoment’s XI platform is an excellent tool for connecting member feedback from various channels and analyzing it for insights.

Management 195

Management 2024 Financial Social Media 195

InMoment XI

NOVEMBER 21, 2024

The process helps you build a rich dataset that provides insight into customer behavior. Voice of Customer analysis enables you to capture these key insights for customer satisfaction and retention. VoC insights help businesses make data-driven decisions for customer experience (CX) improvements.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

InMoment XI

OCTOBER 25, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. As a result, you don’t miss out on any insights and can prioritize your responses accordingly.

Feedback 195

Feedback Management Social Media 2024 195

Thematic

APRIL 21, 2025

Understanding your B2B customer insights means learning what makes your business clients tick—their needs, behaviors, pain points, and goals—through data. Unlike with B2C, where you get insights from individuals, in B2B, you get insights from an entire organization, often with multiple stakeholders involved in decisions.

B2B 62

B2B Customer Insights Insights Engagement 62

Thematic

MARCH 30, 2025

That’s why customer service insights are important. Those moments don’t happen by accident; they happen because businesses use customer insights to personalize customer interactions and optimize workflows. Let’s explore eight ways these insights can take customer service from reactive to proactive.

Information 62

Information Insights Customer Service Airlines 62

InMoment XI

NOVEMBER 22, 2024

Net Promoter Score Churn Rate Customer Lifetime Value Retention Rate Customer Satisfaction Score Free-to-Paid Conversion Rate Customer Effort Score Activation Rate Lead Conversion Rate Customer feedback metrics provide data-driven insight into user activity and engagement. It’s easy to track, analyze, and visualize.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

Thematic

APRIL 1, 2025

Improving your customer experience starts with a strong customer insights strategy. In simple terms, this strategy is your game plan for collecting and leveraging customer insights to drive better decisions. By the end, you'll know how to turn raw data into actionable insight. Importantly, break down data silos.

Customer Insights 62

Customer Insights Insights Social Media Customer Journey Mapping 62

InMoment XI

NOVEMBER 7, 2024

Data-Driven Insights Customer experience automation software can analyze automated interactions to provide insights into common customer preferences, behaviors, and pain points. To see how the InMoment platform can improve your organization, schedule a demo today! References Salesforce. Accessed 10/29/2024.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

NOVEMBER 26, 2024

With InMoment’s XI Platform, you can create a customer journey map that tracks the customer journey across different channels and gives you insight on how to optimize it. Step 9: Use the Customer Journey Map to Drive Action A customer journey map is only as good as the insights that come from it.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

OCTOBER 23, 2024

Offer industry-specific solutions and insights. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. AI-powered feedback analysis can also help your bank capture meaningful insights from customer data to improve CX strategy.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. InMoments XI platform enables you to collect and analyze customer insights effectively. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. Leverage analytics to understand their pain points and goals. References Forbes.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

JANUARY 27, 2025

At times, even the insights that surfaced from customer-agent interactions can feel burdensomean endless inbox of problems to solve. With real-time access to this data, marketing and operations teams can act immediatelysending targeted offers, automating follow-up emails, or launching personalized ads based on these insights.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

OCTOBER 14, 2024

The Business Impact of Survey Fatigue Survey fatigue poses several challenges for businesses, making it difficult to capture valuable customer insights. With InMoment’s AI-Powered Conversational Surveys , you can intelligently query and respond to your customers in real-time to gather rich insights.

2024 195

2024 Hospitality Feedback Healthcare 195

Thematic

MARCH 30, 2025

Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. That’s a clear sign that businesses using customer insights effectively have a real competitive edge. Without structure and integration, your insights will be shaky, and your strategies won’t hold.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

InMoment XI

DECEMBER 17, 2024

What Youll Discover in Our Guide: Holistic Interaction Analysis Immediate, Actionable Insights Deep Dive Analytical Tools Thank you Your download will begin shortly. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. If it doesn’t, click on the download button. Download Now Exit this form 3.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

OCTOBER 22, 2024

Competitive Edge : Effectively managing your online reputation offers valuable insights into patient experiences, helping you identify opportunities to improve the customer experience in healthcare services you provide. Get started today with a reputation demo. Ready to take control of your online reputation?

Management 221

Management Healthcare Social Media 2024 221

InMoment XI

FEBRUARY 12, 2025

Monitor and Analyze Review Insights One of the surest ways to increase in-store traffic, sales, and customer loyalty is to continually improve your services. Regularly monitoring and analyzing review insights will help you do just that.

Feedback 221

Feedback Retail Social Media Advertising 221

InMoment XI

APRIL 17, 2025

Survey incentives do encourage some people to offer feedback, which could mean more responses and diverse insights for your brand. Additionally, getting a lot of responses doesnt always translate to valuable insights for CX teams, especially when incentives are involved. Youll get the insights you need and the response rates you want.

Customer Engagement 195

Customer Engagement Engagement Feedback E-support 195

SurveySensum

MARCH 10, 2025

With 95% of customers stating that good experiences drive loyalty, brands cant afford to ignore real-time insights from conversations. Lets break it down – and see how conversation analytics helps you turn everyday conversations into powerful insights that drive better customer experiences. So how does this work?

Interaction 52

Interaction Insights Social Media Customer Service Representative 52

Retently

OCTOBER 16, 2024

Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction. billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment. rating with clickable smiley faces.

Feedback 135

Feedback Customer Satisfaction Touchpoint Communication 135

eglobalis

SEPTEMBER 3, 2024

We need to share and use insights to deliver and demonstrate value. Few platforms create reports that guide non-specialists through the data and insights effectively enough to advocate for change. Ask to see a demo with your data, be careful to understand what behind the scenes work went on to train a data model.

E-support 316

E-support Consulting Demo Feedback 316

InMoment XI

OCTOBER 29, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. With the award-winning InMoment AI, you can then capture analytical insights from the feedback.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Thematic

MARCH 18, 2025

." That’s exactly why customer insights platforms are essential. So, whether you’re focused on customer experience, product improvements, or marketing strategies, customer insights platforms help you make smarter decisions based on real data—not just gut feelings. What is a Customer Insights Platform?

Customer Insights 62

Customer Insights Insights Social Media Consulting 62

eglobalis

SEPTEMBER 16, 2024

This article delves into how to define and execute a B2B CX strategy, offering practical insights on how to implement it at both local and global levels. Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience.

B2B 389

B2B Customer Experience Customer Centricity Omnichannel 389

Calabrio

FEBRUARY 28, 2025

Analytics Voice Analytics: Unlock Insights in Your Contact Center Conversations Share In the data-driven contact center of today, understanding the nuances of customer conversations is paramount. And with the help of voice analytics solutions, call centers can leverage AI to turn the voice of the customer into a source of valuable insights.

Contact Center 52

Contact Center Insights Average Handle Time Call Center 52

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

2023 52

2023 Insights 2024 Sports 52

SurveySensum

JANUARY 27, 2025

Worse, it skews the insights youre banking on to make decisions. Multilingual surveys are no longer just an option for businesses with international reachtheyre essential for capturing accurate, actionable insights from a diverse customer base. Every unclear word, every ambiguous phrase gets chipped away at the accuracy of your data.

Insights 52

Insights Customer Insights Download Customers 52

Calabrio

APRIL 15, 2025

See how – book a free demo today. Limited Insight into Patient Needs Too often, patient interaction data sits in silos. See how – Book a free demo today! But success isnt just about adding bots its about making them part of an adaptive service strategy.

Contact Center 94

Contact Center Healthcare Engagement Demo 94

InMoment XI

OCTOBER 30, 2024

The insights into individual behavior and expectations help businesses tailor their services accordingly. Also, it captured analytical insights from feedback that provided a clearer picture of customer satisfaction levels. Schedule a demo today to experience the transformative capabilities of our platform for yourself!

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Access the Full Report and Explore Customer-Led Marketing To delve deeper into the findings, download the report here.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

Retently

NOVEMBER 29, 2024

Combine rating, multiple-choice, yes/no, and open-ended questions to capture both quantitative and qualitative insights. Use insights to make meaningful changes, and communicate these improvements to your customers. Different businesses can benefit from various question formats, depending on the kind of insights they want to gather.

Events 122

Events Feedback Interaction E-support 122

TechSee

APRIL 24, 2025

When dispatches were needed, field techs used the same insights to verify the issue, and fix it the first time. Book a live demo of Connectivity Guru to see how TechSee can transform your end-to-end customer journey. Using Sophie AI, the customer service team empowered users to resolve over 70% of these complaints without escalation.

Average Handle Time 109

Average Handle Time Contact Center ROI Connections 109

Calabrio

APRIL 23, 2025

To keep pace with customers rising demands, it is now more important than ever for contact centers to analyze interactions and extract actionable insights at speed and scale. With our Conversation Intelligence solutions, we aim to: Empower analysts and evaluators with fast, accurate insights they can trust.

Contact Center 52

Contact Center Insights Innovation Interaction 52

Calabrio

APRIL 23, 2025

Analytics Workforce Management Clarity in the Chaos: How Contact Centers Are Turning Data into Direction with Calabrio Insights Jump ahead Data Is Everywhere. Insight Is Rare. Whether youre leading a team, managing quality, forecasting staffing, or supporting agents directly, the right insight at the right time changes everything.

Contact Center 52

Contact Center Insights Metrics Connections 52

Optimove

MARCH 13, 2025

Key takeaways: Optimove Insights’ latest iGaming Pulse analysis reveals a significant and sustained increase in the number of daily sports bettors in the US over the past three NFL seasons. Super Bowl: +105% in 2023-2024 compared to the baseline, climbing to 242% in 2024-2025.

Sports 52

Sports 2024 2025 Insights 52

InMoment XI

OCTOBER 19, 2023

They allow businesses to manage customer data, track interactions, and gain valuable insights into customer behavior. Learn more by speaking with one of our experts and get a personalized contact center demo! As a result, they become essential for maintaining a competitive edge. Are there different types of Contact Center Solutions?

Contact Center 273

Contact Center Customer Service Omnichannel Social Media 273