InMoment XI

NOVEMBER 22, 2024

Net Promoter Score Churn Rate Customer Lifetime Value Retention Rate Customer Satisfaction Score Free-to-Paid Conversion Rate Customer Effort Score Activation Rate Lead Conversion Rate Customer feedback metrics provide data-driven insight into user activity and engagement. It’s easy to track, analyze, and visualize.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

InMoment XI

JANUARY 27, 2025

At times, even the insights that surfaced from customer-agent interactions can feel burdensomean endless inbox of problems to solve. With real-time access to this data, marketing and operations teams can act immediatelysending targeted offers, automating follow-up emails, or launching personalized ads based on these insights.

Call Center 195

Call Center Contact Center Social Media Apparel 195

eglobalis

SEPTEMBER 16, 2024

Unlike B2C interactions, B2B transactions are more complex, involving multiple decision-makers, longer sales cycles, and intricate touchpoints. This article delves into how to define and execute a B2B CX strategy, offering practical insights on how to implement it at both local and global levels.

B2B 382

B2B Customer Experience Customer Centricity Omnichannel 382

InMoment XI

NOVEMBER 21, 2024

The process helps you build a rich dataset that provides insight into customer behavior. Voice of Customer analysis enables you to capture these key insights for customer satisfaction and retention. Their feedback across various touchpoints on the customer journey will highlight how you can better retain similar customers.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

InMoment XI

OCTOBER 25, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. It’s important to deliver a consistently positive customer experience across all touchpoints.

Feedback 195

Feedback Management Social Media 2024 195

InMoment XI

OCTOBER 30, 2024

It improves customer satisfaction across all touchpoints. By leveraging digital solutions and user-friendly interfaces, insurers can enhance customer satisfaction at every touchpoint. The insights into individual behavior and expectations help businesses tailor their services accordingly. Be transparent with your customers.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

APRIL 6, 2022

Once she has her two favorites, she then uses the companies’ software demos and pricing packages to consider each one. Anytime a potential customer interacts with your brand, you have a touchpoint. Your touchpoints could be ads, your website homepage, a physical storefront, reviews, newsletters, phone calls with sales, or emails.

Customer Journey 387

Customer Journey Customer Journey Mapping Touchpoint Customers 387

InMoment XI

OCTOBER 29, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. Customers appreciate ease at every touchpoint of their journey. Invest in loyalty programs.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Retently

OCTOBER 16, 2024

Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction. As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 Customers appreciate the simplicity, and businesses benefit from actionable insights with minimal effort​.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. InMoments XI platform enables you to collect and analyze customer insights effectively. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. Leverage analytics to understand their pain points and goals. References Forbes.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

DECEMBER 17, 2024

Another important aspect of this role is that it determines the best way to collect, analyze, and act on the voice of customer data at key touchpoints across the customer journey. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. If it doesn’t, click on the download button. Download Now Exit this form 3.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Thematic

APRIL 1, 2025

Improving your customer experience starts with a strong customer insights strategy. In simple terms, this strategy is your game plan for collecting and leveraging customer insights to drive better decisions. By the end, you'll know how to turn raw data into actionable insight. Importantly, break down data silos.

Customer Insights 62

Customer Insights Insights Social Media Customer Journey Mapping 62

InMoment XI

NOVEMBER 15, 2023

This method harnesses the power of data and insights to gain a deeper understanding of customers, their preferences, and their interactions with a company. It involves the use of various metrics and methods to gain valuable insights into how customers perceive and interact with a business.

Insights 243

Insights E Commerce Customer Experience E-support 243

InMoment XI

APRIL 17, 2025

Survey incentives do encourage some people to offer feedback, which could mean more responses and diverse insights for your brand. Additionally, getting a lot of responses doesnt always translate to valuable insights for CX teams, especially when incentives are involved. Youll get the insights you need and the response rates you want.

Customer Engagement 195

Customer Engagement Engagement Feedback E-support 195

Thematic

MARCH 30, 2025

That’s why customer service insights are important. Those moments don’t happen by accident; they happen because businesses use customer insights to personalize customer interactions and optimize workflows. Let’s explore eight ways these insights can take customer service from reactive to proactive.

Information 62

Information Insights Customer Service Airlines 62

InMoment XI

OCTOBER 14, 2024

The Business Impact of Survey Fatigue Survey fatigue poses several challenges for businesses, making it difficult to capture valuable customer insights. With InMoment’s AI-Powered Conversational Surveys , you can intelligently query and respond to your customers in real-time to gather rich insights.

2024 195

2024 Hospitality Feedback Healthcare 195

CloudCherry

MARCH 28, 2019

Insights shine a light on hidden opportunities. CX insights can help you connect experience to your business goals, beat the competition and deliver a consistently delightful experience to your customers. Gaining insight is essential to your success. Journey-based insights. Path Insights. Prescriptive Insights.

Insights 231

Insights CEM NPS ROI 231

eglobalis

SEPTEMBER 3, 2024

We need to share and use insights to deliver and demonstrate value. Few platforms create reports that guide non-specialists through the data and insights effectively enough to advocate for change. Ask to see a demo with your data, be careful to understand what behind the scenes work went on to train a data model.

E-support 310

E-support Consulting Demo Feedback 310

Thematic

MARCH 30, 2025

Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. That’s a clear sign that businesses using customer insights effectively have a real competitive edge. Instead, you need unified data analytics to connect every touchpoint and every voice. Here are the steps.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

Retently

NOVEMBER 29, 2024

Whatever the touchpoint, that first moment matters more than you think. Combine rating, multiple-choice, yes/no, and open-ended questions to capture both quantitative and qualitative insights. Use insights to make meaningful changes, and communicate these improvements to your customers. Gathering feedback is only the first step.

Events 121

Events Feedback Interaction E-support 121

InMoment XI

SEPTEMBER 17, 2024

Comparing Final Options Once they have their two favorites, they use the companies’ software demos and pricing packages to consider each one. Map the Customer Journey Customer journey mapping is a great way to visualize every expected touchpoint a customer will have with your brand. What Is Customer Journey Analytics?

Customer Journey 195

Customer Journey Customer Journey Mapping Net Promoter Score 2024 195

InMoment XI

OCTOBER 24, 2024

Best Customer Engagement Platforms Customer engagement platforms are critical in helping businesses build long-lasting relationships with their customers by streamlining communications, enhancing experiences, and providing actionable insights. See what InMoment can do for you by scheduling a demo today! References Statista.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

Thematic

MARCH 18, 2025

." That’s exactly why customer insights platforms are essential. So, whether you’re focused on customer experience, product improvements, or marketing strategies, customer insights platforms help you make smarter decisions based on real data—not just gut feelings. What is a Customer Insights Platform?

Customer Insights 62

Customer Insights Insights Social Media Consulting 62

InMoment XI

MARCH 23, 2025

It pulls data from touchpoints like social media, chatbots, emails, customer feedback, customer relationship management (CRM) tools, and interactions with customer support, marketing, and sales teams, providing insights into customer intent, sentiment, pain points, and patterns. Are they in the same industry?

Touchpoint 195

Touchpoint Insights Sales Social Media 195

InMoment XI

FEBRUARY 16, 2024

Enter Integrated CX—a transformative business strategy that aligns organisations to unlock the full potential of customer data.This approach revolves around three key pillars: Strongest Signals, Richest Insights, and Smartest Actions. This comprehensive method ensures that no valuable piece of information is left unexplored.

Multi-Channel 195

Multi-Channel Touchpoint Social Media Customer Voice 195

InMoment XI

JANUARY 10, 2023

Getting customers to fall in love with your company requires understanding the entire customer journey—so you can deliver a seamless experience at every touchpoint. This role determines the best way to collect, analyze, and act on voice of customer data at key touchpoints across the customer journey. . Democratize insight and action.

Customer Experience 243

Customer Experience Management Touchpoint Net Promoter Score 243

SurveySensum

APRIL 16, 2025

These surveys are sent at key touchpoints in your customers journey like, after support conversations, post-purchase, or throughout product use – they record real-time data that drives better decisions. Insights from the CRM surveys tell you whats working, whats not working,and where youre leaving money on the table.

Feedback 52

Feedback Demo Touchpoint NPS 52

InMoment XI

AUGUST 20, 2024

Effective law firm reputation management ensures that potential clients encounter positive and trustworthy information about your firm at every touchpoint. When utilized strategically, social media allows law firms to humanize their brand, share valuable insights, and engage with the community in a way that fosters long-term relationships.

Management 369

Management Social Media 2024 Download 369

InMoment XI

OCTOBER 4, 2024

From visiting your Instagram page to buying your product, each touchpoint along a customer’s journey contributes to their feelings about your brand and what it offers. As a result, businesses gain valuable insight into customer expectations, which guides strategy on boosting retention and loyalty. It enables continuous improvement.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

GetFeedback

OCTOBER 30, 2018

This type of interaction can occur across varying distribution channels at different touchpoints throughout the customer journey. Customer responses are provided in context and pushed into Salesforce to yield actionable insights that boost agent productivity. Check out our demo video to see GetFeedback for Salesforce Chat in action.

Demo 103

Demo Feedback Omnichannel Touchpoint 103

BirdEye

NOVEMBER 27, 2023

Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). As a business, you can easily make informed decisions by consolidating data from digital touchpoints throughout the customer journey and across locations. These core features include: 1.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

Calabrio

MARCH 25, 2025

Can you use these customer insights to improve their experiences and deliver what they really want? It goes beyond simply collecting feedback; it’s about actively listening to customer sentiment across all touchpoints. It provides explicit insights into customer opinions and experiences.

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

InMoment XI

JULY 24, 2024

These services include things like consulting, training, and ongoing support aimed at optimizing every touchpoint in the customer journey. By leveraging CX services, companies can gain deeper insights into customer needs, improve customer satisfaction , and drive brand loyalty. Ready to elevate your CX?

Technology 195

Technology Customer Experience Workshop ROI 195

InMoment XI

FEBRUARY 14, 2024

Omnichannel customer experience refers to providing a seamless and integrated experience for customers across multiple channels or touchpoints. Omnichannel strategies prioritize seamless integration and consistency across all customer touchpoints. Schedule a demo today! What is Omnichannel Customer Experience?

Omnichannel 195

Omnichannel Customer Experience Social Media E Commerce 195

InMoment XI

OCTOBER 9, 2024

This practice is at the core of a successful customer-centric approach that is impactful for the following reasons: It provides insight into customer behavior and expectations. The following tried-and-test methods will help you capture actionable insights from your customers so that you can improve and evolve as a business.

Feedback 195

Feedback Social Media B2C 2024 195

Experience Investigators by 360Connext

JANUARY 12, 2021

Your VoC program can allow your leaders to follow a standard and sustainable model of collecting feedback at key moments along the journey, analyze that feedback, then turn those insights into action. This collection of insights can be used to evaluate what changes are required to improve your overall customer experience.

Net Promoter Score 241

Net Promoter Score Customer Journey Mapping Metrics Customer Journey 241

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. Phase 2 (Multi-Channel Expansion): Gradually integrate other channels once email touchpoints show measurable success.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52