InMoment XI

DECEMBER 3, 2024

These activities help realize significant customer experience ROI , motivating organizations to continue evolving. InMoment’s award-winning XI platform helps companies realize ROI in less than 12 months, which is twice as fast as the industry average. Audience segmentation and journey mapping emerge as useful CX strategies.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

TechSee

APRIL 24, 2025

From RMA to ROI: A Smarter Path Forward Returns are expensive. Book a live demo of Connectivity Guru to see how TechSee can transform your end-to-end customer journey. When dispatches were needed, field techs used the same insights to verify the issue, and fix it the first time. The result? A 30% reduction in returns. But retention?

Average Handle Time 109

Average Handle Time Contact Center ROI Connections 109

InMoment XI

OCTOBER 10, 2024

92% of marketers are concerned about the ROI of social media to one extent or the other. This makes it extremely crucial to the success of your business social media management initiatives to be able to track the performance of social and how they relate to customer experience ROI and overall business objectives. Accessed 9/24/2024.

Social Media 195

Social Media Management 2024 Multi-Channel 195

TechSee

SEPTEMBER 26, 2024

In this post we will explore the best practices and strategic considerations when determining your core objective: projecting the ROI of Agentic AI. For enterprise leaders looking to optimize their customer service operations, the return on investment (ROI) of Agentic AI is undeniable. Book your Sophie AI demo today!

ROI 124

ROI Average Handle Time Net Promoter Score NPS 124

TechSee

DECEMBER 3, 2024

There’s also a clear difference in ROI when automating simple informational tasks versus more complicated service interactions. Schedule a demo now! Still, not all service challenges are the same. It’s different answering a simple question versus helping with complex tasks like troubleshooting.

Customer Experience 124

Customer Experience Virtual Agent Competitive Advantage Interaction 124

Calabrio

APRIL 15, 2025

See how – book a free demo today. See how – Book a free demo today! But success isnt just about adding bots its about making them part of an adaptive service strategy. With Calabrio, healthcare organizations can transform self-service into truly adaptive, human-centered patient engagement.

Contact Center 94

Contact Center Healthcare Engagement Demo 94

InMoment XI

NOVEMBER 7, 2024

Organizations that partner with InMomet realize ROI on their CX investments twice as fast as they would with competitors. To see how the InMoment platform can improve your organization, schedule a demo today! Set Up Customer Experience Automation With InMoment InMoment has been recognized as a leader in customer experience automation.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

JANUARY 27, 2025

And to be clear, managing those variables is mission-critical for achieving, calculating, and proving ROI. If youre ready to shift your organizations cost-centered mindset and start viewing customer interactions as opportunities to drive revenue, check out InMoments recent webinar co-hosted with CXPA or schedule your demo today.

Call Center 195

Call Center Contact Center Social Media Apparel 195

Optimove

DECEMBER 31, 2024

Loyalty Program ROI : 85% of engaged customers participate in loyalty programs, driving recurring revenue and a 25% improvement in retention rates. The CRM Marketer Evolution’s Curve Guide Download Now >> Email Dominance : Email remains the #1 channel for ROI, contributing $36 for every $1 spent.

2025 69

2025 Customer Engagement Engagement E Commerce 69

InMoment XI

OCTOBER 24, 2024

InMoment has also been recognized for having the fastest ROI time, the best support, and the easiest to use. See what InMoment can do for you by scheduling a demo today! InMoment InMoment is the best customer engagement platform for organizations looking for the premier solution for their customer experience initiatives.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

InMoment XI

SEPTEMBER 26, 2024

Why Channel Deflection is Critical to ROI-Fueled CX Every call in your contact center represents a breakdown in your customer journey. fully loaded with call center systems and agent handle time and note-taking) Multiply those numbers together and that’s the ultimate goal of ROI you’re chasing. (Eg.

Call Center 195

Call Center Contact Center ROI Telecommunications 195

InMoment XI

SEPTEMBER 9, 2024

What is the average customer experience ROI have their clients seen? In addition to the questions, a reputable customer experience consulting firm should offer proof of their success—whether through CX case studies, testimonials, or data showcasing improved customer satisfaction and ROI. Do they have experience in your industry?

Consulting 195

Consulting Customer Experience ROI Customer Journey Mapping 195

InMoment XI

JULY 24, 2024

They provide strategies to turn customer feedback into actionable business plans that drive revenue and improve ROI. Improved ROI : Enhanced customer satisfaction and loyalty leading to increased revenue. Measurable Impact : Tools to calculate ROI and measure business impact. Ready to elevate your CX?

Technology 195

Technology Customer Experience Workshop ROI 195

InMoment XI

NOVEMBER 26, 2024

The map helps the company tailor content to each stage, such as blog posts and webinars for the awareness stage, product comparisons during the consideration stage, and free trials or demos for the decision stage. It is useful for diagnosing current inefficiencies and identifying areas for improvement.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

AUGUST 13, 2024

Request Demos and Trials After narrowing down your options, request demos or free trials of the conversation intelligence software you’re considering. Evaluate Costs and ROI Understanding the costs associated with conversation intelligence software is crucial for making an informed purchase decision. References Geneys.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

InMoment XI

OCTOBER 4, 2024

Furthermore, organizations that choose InMoment for the customer experience management solution realize ROI in half the time compared to competitors. A vague understanding of the ROI. If you’re struggling to understand the customer experience ROI , it will be difficult to justify investments in CXM strategies.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

InMoment XI

NOVEMBER 15, 2023

What is the ROI of Customer Experience Analytics? Understanding the Return on Investment (ROI) of customer experience analytics is crucial for businesses aiming to justify their investments in this strategic initiative. Most organizations struggle proving ROI with their CX programs. Sources: Sinch. Brave New World ( [link] ).

Insights 243

Insights E Commerce Customer Experience E-support 243

CloudCherry

MARCH 28, 2019

Connecting CX to ROI. Are you being sold vague intangible ROI metrics or are you given a direct connection between CX and the money? Connect CX to ROI – understand how CX improvements affect real business metrics. Get a free demo. Think about the business insights you’re getting from your CEM today.

Insights 231

Insights CEM NPS ROI 231

Playvox

NOVEMBER 15, 2022

With WFM ROI like that, it pays to find the right workforce management software to improve workflow and deliver efficiency gains across all of your channels. As you think about WFM ROI in this example, ask yourself how much time various individuals spend on daily, weekly, or monthly WFM reports. Manage Human Resources Costs.

ROI 86

ROI Management Contact Center E-support 86

GetFeedback

MAY 13, 2019

Companies need to capture feedback at every opportunity—everything from a sigh during a training session, to a question during a sales demo or a ticket to your support team, should be noted. To prove ROI on the effort put into your programs, you should categorize the goals of the voice of customer program. What to capture.

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

Optimove

OCTOBER 22, 2024

This approach optimizes both promotional spending and customer satisfaction, driving greater return on investment (ROI). Strategic Generosity : Optimize generosity (promotion) strategy by aligning rewards with customer behavior, boosting conversions, and improving ROI.

ROI 52

ROI Return on Investment Download Demo 52

SurveySensum

OCTOBER 31, 2024

This shows that investing in creating an engaging and long-lasting relationship with customers via digital channels will help you increase the ROI of your efforts and increase the loyalty of the customers you already have. So, from an ROI perspective, it’s the best channel to invest in, right?

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) Enhancing Efficiency : Marketers can reduce wasted effort and improve ROI by focusing resources on high-performing journeys.

2025 52

2025 Return on Investment ROI Download 52

CloudCherry

JANUARY 22, 2020

Unproven ROI. Request a demo. Struggling with siloed data. Not Acting on Insights. Lack of priorities. Informal processes. Failure to translate insights into action. Not Monitoring Changes in Customer Perception. Progress isn’t socialized. Success isn’t celebrated. Retrieved from: [link]. Kenny, Graham.

White Paper 243

White Paper Social Media Feedback 2019 243

BirdEye

DECEMBER 28, 2024

Watch the Free Demo Now. See Pricing FREE DEMO 6. Here is how you can streamline your efforts and improve your ROI from social media activities: Focus primarily on visual platforms like Instagram and Facebook for showcasing food photography and behind-the-scenes content. Watch a free demo now. And so much more.

Social Media 97

Social Media Books Demo Events 97

BirdEye

DECEMBER 28, 2024

Watch the Free Demo Now. See Pricing FREE DEMO Top 6 enterprise social media management software for 2025 Choosing the most efficient social media management platforms helps businesses streamline operations and enhance social media presence across locations. Track engagement metrics, ROI, audience growth with custom dashboards.

Social Media 52

Social Media 2025 Management Multi-Channel 52

Optimove

FEBRUARY 10, 2025

Balancing acquisition with a strong retention plan is essential to driving marketing ROI. Retention delivers better ROI when budgets are tight. Brands that focus on retention can maximize customer lifetime value, ensuring steady revenue, lower churn, and better ROI. For more insights, contact us to request a demo.

Marketing 59

Marketing ROI Download Loyalty 59

Optimove

OCTOBER 22, 2024

Mastering deliverability boosts inbox placement, maximizes campaign ROI, and strengthens sender reputation, especially during the high-stakes holiday season. Deliverability, however, tracks whether the email reached the inbox, which affects open rates, engagement, conversions, and ultimately campaign return on investment (ROI).

Download 69

Download Return on Investment ROI 2024 69

BirdEye

FEBRUARY 5, 2025

Cost-effective marketing: Leverage tools like Meta Business Suite to track your ad spend and optimize paid social ads for better ROI. Organic content paired with targeted ads can deliver incredible ROI without stretching your budget. Host live cooking demos Showcase your culinary expertise with live demos.

Social Media 104

Social Media Marketing Metrics Events 104

Thematic

JUNE 17, 2024

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. Quantify the ROI of VOC and demonstrate the value of CX to the broader organization. And as a customer experience leader today.

ROI 62

ROI Insights Multi-Channel Customer Centricity 62

InMoment XI

FEBRUARY 12, 2024

Whether it’s tracking customer acquisition costs, monitoring sales conversion rates, or analyzing customer lifetime value, access to relevant and actionable data empowers stakeholders to collaborate effectively and optimize strategies to maximize overall company ROI. How Does Integrated Customer Experience Work?

NPS 195

NPS Net Promoter Score Effort Score ROI 195

Thematic

FEBRUARY 19, 2025

Look for solutions are lower-cost with faster ROI. Thematic: Lower upfront investment and maintenance costs, along with a faster ROI makes it a budget-friendly solution. ROI considerations: Faster time-to-market for product improvements. This helps them quickly identify product issues, adjust messaging, and optimize offerings.

ROI 62

ROI Feedback Insights Healthcare 62

Optimove

DECEMBER 23, 2024

Key Metrics : Bonus Sensitivity and Optimal Bonus Ratio help maximize ROI. The goal is to deliver personalized and meaningful bonuses to the player while ensuring the cost aligns with the overall return on investment (ROI) objectives. Predictive Modeling : The key to smarter, data-driven bonusing strategies. Merry Christmas!

Marketing 52

Marketing Download Return on Investment ROI 52

InMoment XI

AUGUST 9, 2024

These metrics are important to showing the ROI of your customer experience efforts. Schedule a demo today to see how InMoment can help you improve your customer experience. 2021 Customer Experience ROI Study. A common question is: “How easy was it to resolve your issue with our company?” References SuperOffice.

Customer Experience 221

Customer Experience Net Promoter Score 2024 Customer Journey Mapping 221

CloudCherry

DECEMBER 23, 2019

SAAS Technology Expert 5+ years, Manager, Team Leader ROI focused. Request a demo. The post How to tie Customer Success into your CEM program appeared first on CloudCherry.

CEM 195

CEM Customer Success Return on Investment Customer Relationship Management 195

Optimove

DECEMBER 18, 2024

Key takeaways: Data-Driven Marketing Optimization: LATAM operators can learn from European operators’ mastery of using customer data to create hyper-targeted campaigns, improving engagement and ROI through segmentation, predictive analytics, and real-time personalization. For more insights, contact us to request a demo.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

Thematic

MARCH 30, 2025

In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. And companies leading in AI-driven CX strategies are more than twice as likely to report positive ROI from their efforts. That said, not all feedback analytics solutions are created equal.

Customer Insights 62

Customer Insights Insights Feedback E-support 62