Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Presentation Sales Return on Investment 81

8x8

FEBRUARY 21, 2019

This roadmap will get you started on the road to success. Identify and agree upon overall contact center and business objectives, and document targeted use cases. Your process flow could be: Document the percentage of calls transferred today. Identify Participants and Roles. Brainstorm the business use cases. Whiteboard ideas.

Roadmap 85

Roadmap Net Promoter Score Contact Center Document 85

InMoment XI

JUNE 5, 2024

Document level text mining/NLP – Supporting all industry-standard NLP functions, including classification (via ml models, boolean queries, or against pre-trained taxonomy based on Wikipedia categories), NER, theme/concept extraction, sentiment measurement, summarization, intention, effort, and emotion measurement.

2024 195

2024 Social Media Innovation Document 195

Interactions

NOVEMBER 6, 2024

Discovery and implementation Implementation with an off-the-shelf solution may include self-guided materials and documentation and some hours of assistance for a near-DIY build. Working with a team like Interactions also prevents knowledge gaps when internal experts leave.

Contact Center 62

Contact Center Roadmap Document Interaction 62

CSM Magazine

NOVEMBER 6, 2024

Start with a project management plan template that includes: A detailed scope statement outlining deliverables A work breakdown structure dividing tasks into manageable work packages A resource management plan allocating team members effectively Your project plan is a living document that will guide every decision and action moving forward.

Customer Satisfaction 52

Customer Satisfaction Management Document Roadmap 52

InMoment XI

SEPTEMBER 3, 2024

Product Development and Feedback Organizations can gather valuable feedback on existing products and services, providing insights that can inform product roadmaps and future development. This process can help identify emerging trends, consumer preferences, and unmet needs that can guide the product development process.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

Gainsight

SEPTEMBER 20, 2019

As you complete the exercise above for each issue and product opportunity, thoroughly document your findings. As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.), The post Use This Framework to Unblock Your Product Roadmap appeared first on Customer Success Software | Gainsight.

Roadmap 58

Roadmap Webinar Document Definition 58

Avaya

APRIL 15, 2019

For more information on how AI improves customer experience, read There’s Nothing Artificial About It: AI and analytics document significantly better digital experiences for customers , or view Learn How a 95% Increase in Customer Wins is Possible with DCX+AI.

Roadmap 47

Roadmap Customer Experience Contact Center Document 47

ChurnZero

MAY 22, 2024

Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. 1: Your digital customer success strategy’s digital roadmap. Be sure to include the “how” in your roadmap in addition to the “what.” What the heck do those mean? That’s okay!

Customer Success 52

Customer Success Roadmap Net Promoter Score Touchpoint 52

Wootric

JULY 28, 2020

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. Product roadmaps fit very strategically into this hierarchy. Next, turn those product goals into your product roadmap.

Roadmap 128

Roadmap Net Promoter Score Document Presentation 128

Qualtrics

APRIL 25, 2019

This is alongside the well-documented benefits of D&I, such as improved productivity, creativity, and employee and customer satisfaction. Roseboro stated we need a new roadmap for D&I — a roadmap that goes from passive exclusion to active inclusion, and which is tailored to satisfy employee demands and capabilities.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

CSM Magazine

SEPTEMBER 24, 2024

Clients expect exceptional service from their law firm – here’s a roadmap to delivering just that. Leverage Technology Client Portals Implement a secure client portal where clients can access their documents, track case progress, and communicate with their legal team. Legal expertise is just the starting point.

Customer Care 52

Customer Care Roadmap Document Customer Service Training 52

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Customer journey maps are an essential extension of other documents your organization may have, including process maps, product roadmaps, and dashboards. Why do journey maps include customer emotions?

Customer Journey Mapping 162

Customer Journey Mapping Customer Journey Multi-Channel Roadmap 162

Service Untitled

JULY 16, 2012

I just finished reading Roadmap to Revenue : How To Sell The Way Your Customers Want To Buy ( Amazon.com link ). In a nutshell, Roadmap to Revenue helps us understand the customer-centric instead of the common company-centric mindset. ” Following the correct route, the organization arrives at the ultimate reward of success.

Roadmap 46

Roadmap Books Customer Centricity Social Media 46

Customer Bliss

JULY 26, 2018

Around the 2-year mark, after William spent more time working together with his team and agency partners, they started to flesh out agency roadmaps to clarify roles and communication processes. Document the process. We can’t forget how important documentation is when it comes to implementing a new strategy!

Government 111

Government Chief Customer Officer Roadmap Document 111

West Monroe

SEPTEMBER 23, 2024

Despite these challenges, decarbonization is possible and will require organizations to create a decarbonization roadmap with tactical next steps outlining the path to realizing supply chain emission reduction goals.

Transportation 52

Transportation Roadmap Consumers Technology 52

UJET

JUNE 4, 2021

Get the jump on your competitors by downloading our free Digital Transformation Roadmap. They’ll understand that no framework and ensuing roadmap, however perfect, will account for everything that will happen during the digital transformation process. Frameworks to Roadmaps: How the Transformational Rubber Meets the Road.

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

Help.com

NOVEMBER 16, 2015

The Trello board allowed us to create a roadmap of sorts where we categorized feature ideas and the sources of each suggestion. We considered each idea and moved them into lists like “future implementation” and “current roadmap” accordingly. One of the best features of Trello is its agile capability. Whether it’s Aha!,

Roadmap 40

Roadmap Feedback Customers Communication 40

SmartKarrot

SEPTEMBER 20, 2021

Documentation for your SaaS products is more than necessary. You might have had some experience in working with product documentations in the beginning, however, it is time to rev up your documents and take to another level. What is Product Documentation? What is Product Documentation? Table of Contents.

Document 10

Document Roadmap Presentation Customers 10

PeopleMetrics

MARCH 25, 2022

The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. Product roadmapping. Product or service roadmap boards. Gathering market intelligence. Strategic direction adjustments. Marketing messaging strategy. Pricing changes.

Roadmap 118

Roadmap Feedback B2B Interaction 118

ChurnZero

APRIL 11, 2024

It’s no longer a fancy thing, years out on the roadmap, that only highly mature CS organizations are good at. 4: Customer journey map Have you documented your customers’ experience with your company from their point of view? Is what you documented in an “as-is” or “to-be” state? So, it needs to be documented.

Customer Success 52

Customer Success Document Customer Journey Mapping B2B 52

Quadient

SEPTEMBER 16, 2022

We also received a five out of five score for "planned enhancements" – the only vendor to receive a perfect '5' score, demonstrating the strength of our product roadmap. He started as a document designer using several VDP technologies, before moving to the software side of the industry. from University of Nevada, Las Vegas.

Customer Journey Mapping 52

Customer Journey Mapping 2007 Document 2022 52

Customer Bliss

APRIL 4, 2018

Use this knowledge to identify the capabilities and roadmap you’ll need to identify the capabilities and the roadmap that you’ll all build together to get to the place where the company needs you to be to be. Leverage the knowledge of your needs from peers. CustExp Click To Tweet.

Chief Customer Officer 131

Chief Customer Officer B2C Roadmap B2B 131

Totango

DECEMBER 3, 2020

By integrating this software into your day to day, you will be empowered to document and share customer data, drive personalized customer engagement, and monitor the productivity of your CS team. Document and Share Customer Data . Enhance the product roadmap with real-time customer data—both qualitative and quantitative.

2020 64

2020 Customer Success Net Promoter Score Document 64

SurveyGizmo

AUGUST 10, 2020

Mozilla also targets smaller random groups to provide insights on product changes and their internet experience in general, which helps decision-makers in Product Management and Engineering decide on the roadmap. This helps them drive product roadmap and development. Better Customer Satisfaction.

Feedback 98

Feedback Roadmap Customer Satisfaction Document 98

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. The more challenging aspect of a digital transformation is modifying the processes and procedures that have been in place for many decades.

Contact Center 138

Contact Center White Paper Roadmap Consulting 138

SurveyGizmo

SEPTEMBER 17, 2020

Mozilla also targets smaller random groups to provide insights on product changes and their internet experience in general, which helps decision-makers in Product Management and Engineering decide on the roadmap. This helps them drive product roadmap and development. Better Customer Satisfaction.

Feedback 64

Feedback E-support Roadmap Customer Satisfaction 64

Education Services Group

MAY 28, 2021

Also known as a Success Plan or a Joint Success Plan , it is a document that’s developed collaboratively with your customer at the start of your relationship. Then, the CSM will use this conversation, and the document created from it, to build out a plan for delivering on that value throughout the customer’s lifecycle.

Customer Success 98

Customer Success Document Sales Customers 98

West Monroe

NOVEMBER 2, 2022

Recognize learnings and document processes. Build a realistic roadmap. Below are three crucial pillars for building a roadmap that can show prospective buyers where the business has been—and where the acquirer can take it in the future: Have a clear and executable roadmap. Consider how data ties to your roadmap.

Roadmap 52

Roadmap Innovation Financial 2022 52

Ecrion

FEBRUARY 24, 2021

Every organization needs a roadmap to guide them toward their goals, and a Strategic Communications Plan is the roadmap of a company’s communications efforts. And using omnichannel engagement, you can deliver documents optimized for whatever device your customers are using at any moment. What Is a Strategic.

Communication 52

Communication Document Roadmap Omnichannel 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

Talkdesk

DECEMBER 10, 2020

Don’t forget to document why you’re looking to replace your current solution. This assessment allows you to better understand your current state, identify which areas to improve and establish a CX strategy roadmap to reach your desired state. If you stick with the status quo, what would be the cost of doing nothing ?

Contact Center 115

Contact Center White Paper Transportation Roadmap 115

Clarivate

DECEMBER 12, 2023

Now, simply run any Word report and receive the document directly in your browser, with no extra step. Attendees learned about the FoundationIP product roadmap, explored new capabilities for patent and trademark management, got tips on how to make the most of FoundationIP, and socialized with their peers.

Innovation 59

Innovation Management Roadmap 2023 59

inmoment

JANUARY 21, 2020

If you’re looking to shake things up in 2020, checking this living document is a great first step for seeing where your organisation has been and where it could go from here. Whether you’re looking to revamp a current charter or make a new one, this document is a great place for practitioners to start. Don’t have a CX charter?

Roadmap 52

Roadmap Customer Experience Document Customer Journey 52

ChurnZero

MAY 30, 2024

Content for your educational program already exists in support articles, internal training documents and even recordings of customer calls. If you see multiple comments about a specific topic not being covered, consider prioritizing it in your content roadmap. Ask better questions to get better feedback.

Feedback 107

Feedback Entertainment Metrics Roadmap 107

InMoment XI

JUNE 24, 2024

Key criteria might include: AI: ML-based, knowledge-based, or symbolic Generative AI: Pre and post-processing Deployment options Omnichannel data integration Security and regulatory compliance Strategy: This category assesses the vendor’s vision and roadmap. Product Roadmap: The planned future developments and improvements.

Roadmap 195

Roadmap 2024 Innovation Omnichannel 195

CSM Magazine

NOVEMBER 28, 2022

You’ll also want to ensure that your legal documents are tight. To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. If you want to safely launch your product, you’ll need to ensure that your product is tested and ready for customers.

Customer Service 52

Customer Service Marketing Roadmap Social Media 52