InMoment XI

NOVEMBER 26, 2024

With InMoment’s XI Platform, you can create a customer journey map that tracks the customer journey across different channels and gives you insight on how to optimize it. For example, suppose you discover that consumers didn’t like the email they received after downloading a document from your website.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Access the Full Report and Explore Customer-Led Marketing To delve deeper into the findings, download the report here.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

InMoment XI

NOVEMBER 21, 2024

The process helps you build a rich dataset that provides insight into customer behavior. Voice of Customer analysis enables you to capture these key insights for customer satisfaction and retention. VoC insights help businesses make data-driven decisions for customer experience (CX) improvements.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

Optimove

SEPTEMBER 9, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: In this blog post, marketing and CRM leaders share their approaches to cutting-edge personalization. The insights were presented at Optimove Connect 2024 during the panel session titled “ Digital Personalization: Standing on the (Cutting) Edge.”

Insights 52

Insights 2024 Download Demo 52

Optimove

SEPTEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This post highlights the shift from brands controlling the narrative to customers taking charge of their interactions. The post Shift to Customer-Led Marketing: Get to Know Your Customers Day Insights appeared first on Optimove.

Insights 52

Insights Marketing 2024 Customer Centricity 52

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. How to prevent churn and reactivate customer Download Now >> How To Avoid Marketing Fatigue? citizens in January 2024.

2024 75

2024 Marketing Insights Download 75

InMoment XI

NOVEMBER 16, 2023

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.

Workshop 447

Workshop 2023 Healthcare Travel 447

Optimove

SEPTEMBER 17, 2024

See the difference control groups make in this guide Download Now Why it matters: Meet Optimove at SBC, visit us, and learn how to increase player lifetime value and fuel growth. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Get ready! Want to meet us there?

2024 64

2024 Insights Marketing Download 64

Optimove

MARCH 12, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it matters: Optimove’s new Insights Report dives deep into the trends and behaviors of sports bettors during this highly anticipated event, providing valuable insights to help sportsbook operators optimize their strategies and maximize their profits.

Insights 59

Insights Sports Download Events 59

Optimove

MAY 15, 2024

See the difference control groups make in this guide Download Now Why It Matters Major sporting events, like the 2024 UEFA European Football Championship, allow sportsbook operators to gain new players and reactivate dormant ones. How to treat every campaign like a marketing experiment Download Now >> 3.

2024 64

2024 2022 Insights Sports 64

CSM Magazine

OCTOBER 15, 2024

We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial. These invaluable insights have been collated from an extensive round of surveys conducted with CX specialists across the UK.

2024 52

2024 Insights Customer Experience B2C 52

Stella Connect

DECEMBER 7, 2021

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report.

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

Optimove

NOVEMBER 29, 2023

Our new report unlocks valuable insights into customer perceptions of AI, and provides tips on how to best use AI to enhance the customer experience and increase lifetime customer value (LCV). Dive Deeper and Download the Full Report These are just some of the insights we uncovered in our 2024 report.

2024 52

2024 Consumers Loyalty Insights 52

West Monroe

APRIL 19, 2023

The ability to identify data and centralize it for analysis is key; from there, teams can better develop insights and test and learn in real time, encouraging more collaboration and actions rooted in data. In today’s macroenvironment, organizations need to continue making investments in systems and processes, people, and customer insights.

Insights 52

Insights ROI 2023 Download 52

Optimove

OCTOBER 3, 2023

Optimove’s 2023 Report of Players’ Preferences in iGaming Marketing uncovers key insights to boost performance of marketing campaigns, gaming loyalty programs and more. online players, offers valuable insights into players’ trends and preferences. These insights can be leveraged to tailor marketing strategies effectively.

2023 52

2023 Loyalty Insights Loyalty Programs 52

Optimove

APRIL 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Euro 2024, June 14th to July 14th, 2024, in Germany, represents a major opportunity for brands to attract and retain new players. How to prevent churn and reactivate customer Download Now >> 2. For more insights on Optimove and Opti-X, request a demo.

2024 59

2024 2022 Insights Events 59

Feedbackly

APRIL 26, 2018

Download your FREE Customer Journey Map Template: Download template. Free Downloadable Template) appeared first on Feedbackly Blog. Create Your Customer Journey Map : Having gathered all of the above information you can finally get down to business and create your own map. The post What Is A Customer Journey Map?

Customer Journey Mapping 53

Customer Journey Mapping Download Customer Journey Touchpoint 53

NICE inContact

MAY 8, 2019

We surveyed more than 900 contact center leaders across the US, UK, and Australia to discover insights about quality of service delivered, according to businesses themselves, across both self-service and agent-assisted channels. If your curiosity is piqued, the good news is that the full report is available as a free download.

Download 54

Download Contact Center 2019 Omnichannel 54

InMoment XI

OCTOBER 4, 2023

But, we are confident in saying that the strategies we are developing that view the customer experience as the sum of integrated feedback, insights, and actions are going to distinguish us from our competitors in a significant way. Human insight, analysis, and creativity remain indispensable. What is Integrated CX?

Blog 418

Blog Customer Experience Net Promoter Score Financial 418

Qualtrics

MARCH 1, 2021

Whether you’re a large multi-national or a small business just starting up, surveys are a cost-effective and accessible method for gaining vital insights to help you thrive. Download your free CSAT survey template. Download your free NPS survey template. Download your free website satisfaction survey template.

Download 29

Download Net Promoter Score NPS Events 29

TechSee

SEPTEMBER 30, 2024

To gain deeper insights into the impact of these technologies, make sure to download our white paper. Don’t Miss Out on More Insights Ready to transform your customer experience with visual AI? Download our white paper today to uncover the full potential of these technologies for your business.

White Paper 109

White Paper Automotive Download Customer Satisfaction 109

Experience Investigators by 360Connext

APRIL 30, 2024

Let’s embark on an insightful exploration of CX in the live entertainment industry. Resources Mentioned: Download the CX Mission Statement Workbook Get the Customer Interview Guidebook Get the Customer Journey Mapping Workbook Learn more about CXI Ground School and CXI Flight School Don’t miss the next episode!

Events 143

Events Entertainment Customer Journey Mapping Touchpoint 143

Beyond Philosophy

MAY 12, 2022

I invited her to the podcast to continue our discussion and wanted to share some of that insight here. . The voice of customers is another set of data that people can use to feed the AI and receive great insights about how they improve working with that customer, Fleischaker explains. It Starts with Customer Science.

Customer Insights 78

Customer Insights Insights Contact Center Voice of Customer 78

Optimove

NOVEMBER 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog will help sports betting operators uncover data-driven strategies to identify high-value players during the Super Bowl, the biggest betting event of the year. Data shows that 81% of U.S.

Sports 64

Sports Download Events Loyalty Programs 64

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season.

Marketing 52

Marketing 2024 Download 2023 52

Alida

JUNE 29, 2016

Storytelling is the key to effectively communicating insight. Effectively communicate your insight. Use data visualizations to effectively communicate insight. Improve the understandability of your customer insight using the charts that are most applicable to your question types and findings. Create clarity.

Communication 140

Communication Insights 2016 Innovation 140

DemandJump

JUNE 17, 2021

Consumer insights are critical for agencies and marketing teams seeking better opportunities to speak to their audiences and provide a better journey to conversion.

Download 98

Download Insights Consumers Customer Insights 98

TechSee

OCTOBER 22, 2024

To gain a deeper understanding of just how visual intelligence can transform enterprise service, be sure to download our comprehensive industry report. Harnessing the power of augmented reality and artificial intelligence, Sophie AI empowers technicians with real-time visual guidance and AI-powered insights.

Technology 109

Technology Download Customer Satisfaction Culture 109

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

2024 64

2024 Engagement Sports Multi-Channel 64

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. For more insights, contact us to request a demo.

Consumers 59

Consumers E Commerce Marketing 2024 59