InMoment XI

OCTOBER 31, 2024

Call center metrics provide insight into the customer experience and quantify agent productivity. Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

Thematic

MARCH 30, 2025

Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. That’s a clear sign that businesses using customer insights effectively have a real competitive edge. Without structure and integration, your insights will be shaky, and your strategies won’t hold.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. For more insights on customer engagement, contact us to request a demo.

2025 69

2025 Customer Engagement Engagement E Commerce 69

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Let’s go!

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

GetFeedback

MAY 2, 2019

It’s really hard to justify a CX budget or initiatives to the Executive team or Board when you can’t demonstrate the huge ROI awaiting the organization…. How to Justify the Case for CX in Your Organization (and Prove the ROI!).” Proving the ROI of your CX initiatives. Download your copy here.

Net Promoter Score 261

Net Promoter Score ROI 2018 NPS 261

Experience Investigators by 360Connext

JANUARY 7, 2025

However, a quick word of advice: Any metric can give you some insight into your success, but no metric is worth your sole attention. Related resources: Download our free CX Mission Statement Workbook and CX Success Strategy Statement Workbook. Each of the above examples includes CX metrics you may choose to track. Have questions?

Customer Experience 143

Customer Experience Customer Journey Mapping Touchpoint Metrics 143

InMoment XI

OCTOBER 4, 2023

But, we are confident in saying that the strategies we are developing that view the customer experience as the sum of integrated feedback, insights, and actions are going to distinguish us from our competitors in a significant way. Human insight, analysis, and creativity remain indispensable. What is Integrated CX?

Blog 418

Blog Customer Experience Net Promoter Score Financial 418

GetFeedback

NOVEMBER 25, 2019

Click here to download the current industry benchmarks. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. Supermarkets: 78%. Televisions and Video Players: 83%. Postal Service: 70%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. Wireless Telephone Service: 74%. is a good starting point.

Customer Satisfaction 293

Customer Satisfaction Apparel Wireless Insurance 293

Thematic

MARCH 18, 2025

." That’s exactly why customer insights platforms are essential. So, whether you’re focused on customer experience, product improvements, or marketing strategies, customer insights platforms help you make smarter decisions based on real data—not just gut feelings. What is a Customer Insights Platform?

Customer Insights 62

Customer Insights Insights Social Media Consulting 62

Experience Matters

JANUARY 18, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. This first infographic looks at CX efforts and the ROI of those activities. Here are links to download different versions of the infographic: Infographic: in .jpg

ROI 56

ROI 2017 Download Insights 56

Alida

JANUARY 16, 2018

Adopting a relationship-based approach to customer intelligence gathering delivers substantial value and ROI. . In The Total Economic Impact of Vision Critical , Forrester provides a framework for measuring the potential business impact of using an insight community in the Vision Critical platform. For example: 10.

ROI 100

ROI Webinar Customer Centricity Download 100

Alida

AUGUST 16, 2016

Companies need instantaneous feedback and insight. ” The need to gain insight frequently and early in the innovation process means companies need on-demand access to their customers. The growth of this market shows that companies are seeing ROI from establishing online communities. Insight communities.

2015 0

2015 Social Media 2012 2019 0

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Guide to Advanced Customer Segmentation Download Now >> 1.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). times higher revenue growth than those who neglected it.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

Optimove

FEBRUARY 10, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: While acquisition drives market share, customer retention is the unsung hero behind sustainable profits. Balancing acquisition with a strong retention plan is essential to driving marketing ROI. Those insights are invaluable.

Marketing 59

Marketing ROI Download Loyalty 59

Thematic

MARCH 20, 2025

However, hidden there are insights for product development. And take note: companies that use AI-driven text analytics are already seeing the benefits—early adopters of AI in CX are 128% more likely to report high ROI from their AI tools. So let’s break it down. Want to reduce churn?

Social Media 62

Social Media Banking 2027 Roadmap 62

Optimove

DECEMBER 23, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: The holiday season calls for generosity, but in gaming, the challenge is doing it wisely. Key takeaways: This blog offers clear insights on optimizing holiday bonuses. Download Now Optimal Bonus Ratio: How Much Should This Player Get?

Marketing 52

Marketing Download Return on Investment ROI 52

GetFeedback

AUGUST 14, 2019

Online surveys can provide insights if your digital experience is meeting customer and prospect needs. It’s not the measuring that makes things happen, it’s what you do with those insights. CSAT can provide a lot of insights around how well your brand met expectations at these key parts of the customer journey. Get Calculator.

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) How AI is Transforming CDPs Download Now>> What Is Journey Pruning?

2025 52

2025 Return on Investment ROI Download 52

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty.

2025 52

2025 Marketing Download Loyalty Programs 52

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience. So, Now What?

Net Promoter Score 191

Net Promoter Score ROI Customer Experience Professionals Return on Investment 191

Alida

JANUARY 19, 2017

Here’s a look at the different tactics retailers are experimenting with—and why consumer insight needs to be part of the mix as companies try new ways of reinvigorating sales. No matter how innovative offline retail tactics may seem, ROI is hardly guaranteed. The rise of experiential retailing.

Retail 167

Retail Apparel E Commerce 2016 167

Optimove

MARCH 17, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers have a lot to learn from iGaming marketers, who excel at real-time, data-driven engagement. Download Now: 9 creative email tactics Download Now>> In Summary This is just the tip of the iceberg for retail marketing.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. The difference is clear.

ROI 52

ROI Return on Investment Download Demo 52

Optimove

OCTOBER 22, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Ensuring email deliverability is essential to the success of your upcoming holiday campaigns. Guide to Advanced Customer Segmentation Download Now >> Email deliverability vs. delivery Deliverability and delivery are distinct metrics.

Download 69

Download Return on Investment ROI 2024 69

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. How AI is Transforming CDPs Download Now>> 1. How Will Insights from Phase One Inform Multi-Channel Strategies?

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Optimove

JANUARY 8, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Email marketing remains one of the most effective tools in a marketers arsenal, consistently delivering an impressive ROI of $36 for every $1 spent. Below are our top 7 email marketing strategies and tips for 2025.

Marketing 52

Marketing Download ROI 2025 52

InMoment XI

AUGUST 6, 2024

Proving the ROI of customer experience is one of the most important things CX practitioners can do, and it is made easier through customer experience dashboards. Gather Insights With your data implemented, the final step is to gather insights from your customer experience dashboard.

Customer Experience 221

Customer Experience Net Promoter Score Metrics E Commerce 221

CloudCherry

JULY 18, 2018

Then, analyze the data to extract insights, make decisions, and get to work on the improvements that will elevate your customer experience and increase the success of your business. For that reason, break NPS results into segments, for example purchasers vs. non-purchasers, to uncover more specific insights and take more meaningful action.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

InMoment XI

SEPTEMBER 1, 2022

You get a greater return on your investment (ROI) from repeat customers than trying to acquire a first-time customer Even though only 12% to 15% of customers are loyal to a single retailer, they represent between 55% to 70% of the retailer’s sales. How to Improve Customer Retention. The most effective way to improve customer retention?

Customer Retention 195

Customer Retention Telecommunications Customer Journey Mapping Automotive 195

TechSee

FEBRUARY 14, 2025

See the Complete Picture: Download the Full Report Want to dive deeper into the data and insights shaping the future of customer experience? Scalable Implementation Begin with pilot programs Gradually expand visual capabilities Monitor and measure impact metrics 3.

2025 109

2025 Customer Experience Download Roadmap 109

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. Optimove Insights show that up to 60% of monthly customers may not return for a second purchase.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

InMoment XI

MAY 2, 2023

Your team will need to craft a compelling story, leverage strong visuals, and prove tangible ROI to really knock it out of the park! Make it clear to team members in other departments exactly what they can gain from CX insights: optimized processes, access to data that can inform decision making, and wins of their own. #4:

Call Center 221

Call Center ROI Download Customer Journey 221

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. Ways to Increase Cross-Functional Collaboration: Collaboration and cross-functional teamwork drive customer experience success and higher ROI.

Sports 143

Sports Customer Journey Mapping ROI Return on Investment 143

Confirmit

JANUARY 8, 2020

The Confirmit ROI calculator enables Customer Experience professionals to measure the potential benefits of implementing a VoC program in their organization. Calculate your ROI. What Can I Measure With the ROI Calculator? Get an ROI Consultation. Calculate the ROI for your CX activities. Faster Growth.

ROI 52

ROI Definition Document Customer Experience Professionals 52

inQuba

FEBRUARY 10, 2025

Download this buyers guide as a complimentary ebook. Get it here Download this buyers guide as a complimentary ebook. INSIGHT INTO GOAL ACHIEVEMENT The solution you choose should provide layered insight. Imagine having this insight at your fingertips when designing fixes. Experiential. Lets sort that out.

Customer Journey 52

Customer Journey Management Insurance Download 52

Optimove

FEBRUARY 17, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This post demonstrates how the Marketing Rule of 7 can transform fleeting interactions into sustained customer relationships by emphasizing the importance of repeated, personalized touchpoints.

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52