Optimove

OCTOBER 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Marketers are battling for loyalty in a world overflowing with promotions, where customers face constant irrelevant offers. For more insights on how OptiPromo transforms promotional strategies with personalized, CRM-driven rewards, contact us to request a demo.

Return on Investment 75

Return on Investment Download ROI Customer Centricity 75

West Monroe

APRIL 19, 2023

The ability to identify data and centralize it for analysis is key; from there, teams can better develop insights and test and learn in real time, encouraging more collaboration and actions rooted in data. In today’s macroenvironment, organizations need to continue making investments in systems and processes, people, and customer insights.

Insights 52

Insights ROI 2023 Download 52

Confirmit

JANUARY 8, 2020

The Confirmit ROI calculator enables Customer Experience professionals to measure the potential benefits of implementing a VoC program in their organization. Calculate your ROI. What Can I Measure With the ROI Calculator? Get an ROI Consultation. Calculate the ROI for your CX activities. Faster Growth.

ROI 52

ROI Definition Document Customer Experience Professionals 52

Optimove

NOVEMBER 19, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Successful iGaming brands craft moments of excitement that go beyond bonuses. For more insights on how your brand can benefit from AI-orchestrated Gamification, Request a Demo.

Return on Investment 52

Return on Investment Sports Download ROI 52

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. LeanConvert: Delivers end-to-end personalization and analytics, driving ROI in player acquisition and retention. Here’s a glimpse of what’s in store on September 24-25.

2024 59

2024 Download ROI 2015 59

Optimove

NOVEMBER 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers aiming to stay competitive and build lasting customer relationships, this post highlights essential insights into the future of marketing. This approach is now critical for delivering relevant, seamless customer experiences.

White Paper 52

White Paper 2012 Return on Investment Leadership 52

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. The difference is clear.

ROI 52

ROI Return on Investment Download Demo 52

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. How AI is Transforming CDPs Download Now>> 1. How Will Insights from Phase One Inform Multi-Channel Strategies?

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

GetFeedback

MAY 2, 2019

It’s really hard to justify a CX budget or initiatives to the Executive team or Board when you can’t demonstrate the huge ROI awaiting the organization…. How to Justify the Case for CX in Your Organization (and Prove the ROI!).” Proving the ROI of your CX initiatives. Download your copy here.

Net Promoter Score 261

Net Promoter Score ROI 2018 NPS 261

Optimove

JUNE 18, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: In an evolving digital landscape and crowded marketplace, businesses seek effective ways to connect with their customers and deliver personalized messages that truly resonate. For more insights, contact us to Request a Demo.

Marketing 52

Marketing Download Return on Investment ROI 52

Opinionator

JANUARY 8, 2021

The ROI (return on investment) of customer experience for a business is undeniably high. Calculating the ROI of CX is usually measured as a ratio between net profit over a set period and the cost of the initial or recurring CX investment. Methods and Steps in Calculating the ROI. CX ROI Calculator.

ROI 52

ROI Customer Experience Financial Customer Journey Mapping 52

Optimove

JULY 16, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Knowing which customers are not a good fit is just as important for brands as knowing which customers are. This insight helps refine marketing strategies and optimize campaigns more effectively.

Download 64

Download Customers ROI Demo 64

InMoment XI

AUGUST 6, 2024

Proving the ROI of customer experience is one of the most important things CX practitioners can do, and it is made easier through customer experience dashboards. Gather Insights With your data implemented, the final step is to gather insights from your customer experience dashboard.

Customer Experience 221

Customer Experience Net Promoter Score Metrics E Commerce 221

Optimove

OCTOBER 22, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Ensuring email deliverability is essential to the success of your upcoming holiday campaigns. Guide to Advanced Customer Segmentation Download Now >> Email deliverability vs. delivery Deliverability and delivery are distinct metrics.

Download 69

Download Return on Investment ROI 2024 69

GetFeedback

NOVEMBER 25, 2019

Click here to download the current industry benchmarks. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. Supermarkets: 78%. Televisions and Video Players: 83%. Postal Service: 70%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. Wireless Telephone Service: 74%. is a good starting point.

Customer Satisfaction 293

Customer Satisfaction Apparel Insurance Wireless 293

Optimove

OCTOBER 28, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gartner results validate that Optimove is the visionary leader in building solutions to empower marketers to deliver highly personalized and relevant multichannel customer journeys. The vision of AI-led marketing is a hallmark of Optimove.

2024 52

2024 Marketing Download 2012 52

Optimove

JUNE 19, 2024

Journey Orchestration helps marketers set goals and apply relevant customer insights for audience segmentation; it also helps them manage and plan the timing and sequencing of channels for multichannel marketing campaigns and journeys. What is Journey Orchestration? Why is Journey Orchestration important?

Touchpoint 52

Touchpoint Multi-Channel ROI Customer Journey 52

Qualtrics

MARCH 1, 2021

Whether you’re a large multi-national or a small business just starting up, surveys are a cost-effective and accessible method for gaining vital insights to help you thrive. Download your free CSAT survey template. Download your free NPS survey template. Download your free website satisfaction survey template.

Download 29

Download Net Promoter Score NPS Events 29

Experience Matters

JANUARY 18, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. This first infographic looks at CX efforts and the ROI of those activities. Here are links to download different versions of the infographic: Infographic: in .jpg

ROI 56

ROI 2017 Download Insights 56

Gravy Analytics

AUGUST 12, 2019

If the audience doesn’t match the campaign’s objectives, you risk mistargeting and miscommunicating with your prospects, resulting in lower engagement, reduced clicks, and a poor ROI. Browse our audience catalogue or download the Gravy Audiences Overview. To effectively improve ROI with location-based audiences, do your due diligence.

Advertising 60

Advertising ROI Events Consumers 60

Natalie Petouhof

JANUARY 29, 2016

In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities. Now many years later, I am hearing the same question so I revisited the topic in some new research, ROI of Online Cloud Communities. And note, ROI of online communities is NOT limited to customer service.

ROI 49

ROI 2009 2008 2016 49

InMoment XI

MAY 2, 2023

Your team will need to craft a compelling story, leverage strong visuals, and prove tangible ROI to really knock it out of the park! Make it clear to team members in other departments exactly what they can gain from CX insights: optimized processes, access to data that can inform decision making, and wins of their own. #4:

Call Center 221

Call Center ROI Download Customer Journey 221

CX University

OCTOBER 12, 2021

Download the CXU Online Course Guide to review more details: Download here. Download the CXU Online Course Guide to review more details: Download here. The post CX University’s (CXU) Program is Congruent with CXPA’s new Definition of Domains of Knowledge, Skills, Abilities appeared first on CX University.

Definition 98

Definition 2021 2014 ROI 98

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. Ways to Increase Cross-Functional Collaboration: Collaboration and cross-functional teamwork drive customer experience success and higher ROI.

Sports 143

Sports Customer Journey Mapping ROI Return on Investment 143

InMoment XI

SEPTEMBER 1, 2022

You get a greater return on your investment (ROI) from repeat customers than trying to acquire a first-time customer Even though only 12% to 15% of customers are loyal to a single retailer, they represent between 55% to 70% of the retailer’s sales. How to Improve Customer Retention. The most effective way to improve customer retention?

Customer Retention 195

Customer Retention Telecommunications Customer Journey Mapping Automotive 195

Optimove

FEBRUARY 20, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customers expect personalized experiences now more than ever. Companies can leverage their CDP investment to maximize the Return on Investment (ROI) by enabling other teams to reap the benefits. And, for more valuable insights on CDPs, request a demo.

Return on Investment 59

Return on Investment ROI Loyalty Download 59

Optimove

NOVEMBER 19, 2023

By acknowledging the contributions of various channels and touchpoints in the customer journey, a Multi-Touch Attribution model provides a holistic view of the customer’s experience, offering invaluable insights for enhancing marketing effectiveness and driving better results. What are the disadvantages of Multi-Touch attribution model?

Multi-Channel 52

Multi-Channel Touchpoint ROI Download 52

BirdEye

SEPTEMBER 4, 2024

This blog post uncovers everything you need about Instagram analytics—its benefits, tools to measure, and ways to tweak your social media strategy based on the insights. Gain insights into audience behavior The most brilliant of campaigns can fizzle out, making your investment moot if they don’t align with your audience’s interests.

Social Media 59

Social Media Multi-Channel Metrics Measurement 59

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Download 59

Download Return on Investment Loyalty ROI 59

Optimove

JULY 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Personalization is critical in the iGaming industry as it empowers operators to boost retention, drive loyalty, and maximize revenue. For more insights on how to benefit, contact us.

Sports 52

Sports Download Return on Investment Loyalty 52

Optimove

SEPTEMBER 29, 2023

Optimove customers, via the Gartner Peer Insights platform, cite its user-friendly interface and UX/UI that help easily identify opportunities and issues.

2023 78

2023 Marketing ROI Download 78

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience. So, Now What?

Net Promoter Score 191

Net Promoter Score ROI Customer Experience Professionals Return on Investment 191

BirdEye

DECEMBER 29, 2022

Net promoter score Insights metrics 10. Channel reporting Return on Investment (ROI) metrics 12. Cost per thousand impressions Why tracking social media metrics is so important Frequently asked questions about social media metrics Understand your data with Birdeye Insights. Social Media Reporting Template – Free Download.

Social Media 98

Social Media Metrics Net Promoter Score Return on Investment 98

Alida

AUGUST 16, 2016

Companies need instantaneous feedback and insight. ” The need to gain insight frequently and early in the innovation process means companies need on-demand access to their customers. The growth of this market shows that companies are seeing ROI from establishing online communities. Insight communities.

2015 0

2015 Social Media 2012 2019 0

Alliance by IFS

OCTOBER 17, 2018

In a new report called “Realizing Returns on IoT Investments Across Field Service Environments” , WBR Insights surveyed these companies to find how IoT drives true business value. Download it now to see how IoT applications drive value in operations, analytics, business decision making, customer experiences and more.

ROI 37

ROI Download 2018 Insights 37

ChurnZero

DECEMBER 1, 2023

Dive into “the ultimate guide to customer success in SaaS” and gain the insights and strategies you need to create a high-performing customer success team. It’s designed to help SaaS businesses establish and enhance their customer success programs, offering essential insights for both novices and seasoned practitioners.

Customer Success 52

Customer Success Customer Journey Mapping Touchpoint Customer Centricity 52

Experience Matters

FEBRUARY 8, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. Here are links to download different versions of the infographic: Infographic: in .jpg jpg format, in .pdf

Leadership 82

Leadership 2017 Download ROI 82