COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. By embracing these strategies, your business can maximize the benefits of AI and thrive in the rapidly evolving CX landscape.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

ChurnZero

JUNE 9, 2023

Good sales teams typically get the budget, headcount and tools they desire because the function is tied to revenue. Finance understands this intuitively, so they are inclined to support budget requests that will help teams close more deals. However, that’s not always the case for Customer Success (CS) teams even though they are often responsible for renewals and expansions.

Metrics 98

Metrics Customer Success Net Promoter Score Chief Customer Officer 98

SurveySensum

JUNE 9, 2023

You got your product delivered just 10 minutes before and now you’ve received an NPS survey asking about your likelihood to recommend the product. And you’ve not even opened the product yet so, how can you even think of recommending it, right? Also, instead of asking about your satisfaction level with the delivery of the product, they are asking about the recommendation.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Effort Score Insurance 52

CSM Magazine

JUNE 9, 2023

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. Specialising in the installation and maintenance of automatic gates, barriers and bollards, ASE Autogate has reduced its reliance on resource and time intensive paperwork by 50 per cent using BigChange. Yorkshire-based ASE Autogate has saved money by consolidating the management of its field operation into one easy to use, integrated solution.

2018 52

2018 2013 Customer Relationship Management 2020 52

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

Perkville

JUNE 9, 2023

Perkville's loyalty and referral platform integrates with Mariana Tek's mobile app via its 5th tab feature.

Loyalty 98

Loyalty 98

Braze

JUNE 9, 2023

Happy WWDC week! On Monday, Apple kicked off its annual Worldwide Developers Conference (WWDC), a weeklong event where the company unveils new products and announces new features across its suite of operating systems. Let's dive in.

Customer Engagement 52

Customer Engagement 2023 Engagement Events 52

Call Experts

JUNE 9, 2023

Automated medical answering services play a vital role in today’s healthcare landscape. Health Works Collective explains that automated medical answering services are the way of the future, streamlining patient access to healthcare. Effective communication and efficient patient management are crucial for delivering high-quality care. In this blog, we’ll explore the significance of Interactive Voice Response (IVR), HIPAA-compliant messaging, and Nurse Triage services in optimizing he

Healthcare 52

Healthcare Communication Interaction Consulting 52

COPC

JUNE 9, 2023

Welcome back to our Balanced Scorecard Blog Series! If you’ve been following along, you already know the incredible value that a balanced scorecard brings to performance management. In our previous articles, “ Benefits of a Balanced Scorecard for Performance Management ” and “ Creating a Balanced Scorecard: What to Consider ,” we delved into the significance of utilizing this strategic tool and explored the essential factors to keep in mind when developing one.

Management 52

Management Metrics Average Handle Time 2022 52

kommunicate

JUNE 9, 2023

Last Updated on June 9, 2023 The healthcare industry generally deals with data sets that are large, with Patient Health Information (PHI) and personal data.The patients entrust the healthcare institutes to safeguard this data using the highest standards. To ensure this, the US federal government came out with HIPAA and SOC regulations. In this blog, [.

Healthcare 84

Healthcare 2023 Government Blog 84

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

SmartKarrot

JUNE 9, 2023

Which of these statistics is more surprising to you: An average employee is productive about just 60% of the time OR An average employee is distracted every 3 minutes at work OR 91% of employees daydream in meetings The demand for workspace productivity improvement is very real. An organization’s return on investment heavily depends upon the productivity of the workforce.

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Document Demo Return on Investment Communication 10