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Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Rethinking Customer Interactions to Boost Customer Experience by Harvard Business Review (Harvard Business Review) Simply put, customer experience (CX) has the power to make or break business success.
In the Manufacturing Leadership Council’s study, Manufacturers Go All-In on AI (October 2023), nearly half of executives cited AI/machine learning (ML) as the technology they expect to have the most future impact on manufacturing operations — more than any other mentioned. Almost half — 47% — expect it to be a game changer by 2030.
Are you curious about the ROI of AI? New research reveals surprising ways AI is transforming customer and employee experiences. Read article and apply lessons. The post The ROI of AI: New Research Shows the Impact on Customer and Employee Experiences appeared first on Doing CX Right.
Learn how a JDE customer optimized their infrastructure on OCI Join live: Thursday, September 19, 1pm Eastern Learn how moved their on-premise Oracle JD Edwards landscape to OCI to achieve cost savings while delivering increased performance and flexibility. This webinar will also cover how this migration supported their ERP modernization initiatives to optimize current architecture costs.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Learn how a JDE customer optimized their infrastructure on Azure Join live: Thursday, September 12, 1pm Eastern Learn how moved their on-premise Oracle JD Edwards landscape to Azure to achieve cost savings while delivering increased performance and flexibility. This webinar will also cover how this migration supported their ERP modernization initiatives to optimize current architecture costs.
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