ShepHyken

AUGUST 11, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Rethinking Customer Interactions to Boost Customer Experience by Harvard Business Review (Harvard Business Review) Simply put, customer experience (CX) has the power to make or break business success.

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Article Customer Service Loyalty Programs 2024 80

West Monroe

AUGUST 11, 2024

In the Manufacturing Leadership Council’s study, Manufacturers Go All-In on AI (October 2023), nearly half of executives cited AI/machine learning (ML) as the technology they expect to have the most future impact on manufacturing operations — more than any other mentioned. Almost half — 47% — expect it to be a game changer by 2030.

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Leadership 2030 2024 Technology 52

Doing CX Right

AUGUST 11, 2024

Are you curious about the ROI of AI? New research reveals surprising ways AI is transforming customer and employee experiences. Read article and apply lessons. The post The ROI of AI: New Research Shows the Impact on Customer and Employee Experiences appeared first on Doing CX Right.

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ROI Employee Experience Article Customers 105

Circular Edge

AUGUST 11, 2024

Learn how a JDE customer optimized their infrastructure on OCI Join live: Thursday, September 19, 1pm Eastern Learn how moved their on-premise Oracle JD Edwards landscape to OCI to achieve cost savings while delivering increased performance and flexibility. This webinar will also cover how this migration supported their ERP modernization initiatives to optimize current architecture costs.

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Webinar Customers 52

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Circular Edge

AUGUST 11, 2024

Learn how a JDE customer optimized their infrastructure on Azure Join live: Thursday, September 12, 1pm Eastern Learn how moved their on-premise Oracle JD Edwards landscape to Azure to achieve cost savings while delivering increased performance and flexibility. This webinar will also cover how this migration supported their ERP modernization initiatives to optimize current architecture costs.

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Webinar Customers 52