InMoment XI

MARCH 22, 2025

Want to improve your account health? Keeping customers happy and engaged is an excellent first step. But, if were being honest, keeping track of customer relationships with your brandespecially when you have thousands of interactionsisnt exactly a walk in the park. Some issues may inadvertently slip through the cracks, causing customers to look elsewhere.

Average Handle Time 195

Average Handle Time Contact Center Customer Retention Touchpoint 195

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Instead, todays leaders recognize its central role in fueling and future-proofing enterprise success. Great customer experiences now come with a massive price premium and bad ones drive even the most loyal consumers away in a hurry.

Contact Center 52

Contact Center Management Call Center Measurement 52

BirdEye

MARCH 22, 2025

Google is taking AI-powered search to the next level with the rollout of Gemini 2.0-enhanced AI Overviews and a brand-new AI Mode for Google One AI Premium subscribers. These updates promise smarter, faster, and more intuitive search results while offering a premium option for power users who want deeper, AI-driven insights. Google has officially upgraded AI Overviews in the U.S. using the Gemini 2.0 model, delivering performance improvements for coding, advanced math, and multimodal queries.

Demo 83

Demo Healthcare Information Financial 83