TechSee
AUGUST 7, 2024
Customer experience (CX) is a focal point for businesses striving to achieve a competitive advantage. Online reviews and consumer feedback are paramount, and social media only magnifies the importance of creating positive customer experiences. A series of glowing reviews can enhance brand loyalty and attract new patrons, whereas negative feedback may meaningfully impact business.
The DiJulius Group
AUGUST 7, 2024
Could your company’s high turnover rates directly result from poor leadership? On this episode of The Customer Service Revolution, explore the startling reality that 82% of managers are considered “accidental managers”—individuals with job function expertise but lacking crucial leadership skills. We unpack the extraordinary impact on organizations, leading to workforce dissatisfaction and ineffective leadership, and.
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Optimove
AUGUST 7, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. Key Takeaway s : Optimove partnerships are with best-of-breed gamification leaders Captain Up and Gamanza This announcement delivers AI-orchestrated gamification to iGaming and Sports Betting, enhancing player engagement.
Second to None
AUGUST 7, 2024
Mystery shopping, also known as secret shopping, has become an essential tool for businesses to evaluate and enhance their customer experience. This innovative approach involves hiring individuals to pose as regular customers and provide valuable feedback on their experience with a particular business. A great mystery shopping agency can provide valuable insights into customer interactions, helping businesses improve their operations, customer service, and overall performance.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Thematic
AUGUST 7, 2024
With 175 Zettabytes of data predicted to be generated by 2025 , AI text analytics is a game-changer. AI text analysis tools help turn this overwhelming data into valuable insights. And these enable us to make smarter decisions and spark innovation. Virtually any business or organization dealing with large volumes of text data can benefit from text analysis software.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Gainsight
AUGUST 7, 2024
Steve Jobs once said, “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” Jeff Bezos echoed that sentiment: “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” What do these two quotes share?
SurveySensum
AUGUST 7, 2024
Did you know that companies that involve customer feedback in product development are 30% more likely to launch a successful product? This shows that customers care about contributing to the product and with the help of an effective product feedback survey, you can gain actionable insights into your customers’ expectations , uncovering what they love, what they don’t, and where there’s room for improvement and many more insights.
Gainsight
AUGUST 7, 2024
Steve Jobs once said, “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” Jeff Bezos echoed that sentiment: “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” What do these two quotes share?
2020 Research
AUGUST 7, 2024
The Challenge De la Riva, one of Mexico’s leading insights agencies, needed to improve its efficiency and technology stack to help streamline its qualitative research processes. During the pandemic, its qualitative team had adopted a patchwork of different technologies that didn’t speak to one another, and as a result team members were often left waiting for access to documents, data, and reports instead of moving seamlessly between projects.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
dscout People Nerds
AUGUST 7, 2024
Demonstrating the value of your research can lay the foundation for a long and fruitful partnership between research and executives.
Zonka Feedback
AUGUST 7, 2024
In the fast-paced world of product development, making data-driven decisions is more crucial than ever. Imagine launching a new feature only to find out it doesn’t resonate with your users. How do you avoid such pitfalls?
Forrester's Customer Insights
AUGUST 7, 2024
Scientists estimate that insects account for 80% of all animal life on Earth. It’s no wonder you can’t walk even one foot into a forest without stepping on something crawling or being overwhelmed with buzzing and biting insects.
2020 Research
AUGUST 7, 2024
Key Takeaways 14 voters who supported Nikki Haley in the primaries revealed what they like and dislike about Kamala Harris. None of the participants believe Joe Biden should step down as president now that he has given up his candidacy. Most of the respondents don’t think Biden deserved praise for his decision to withdraw from the presidential race.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Forrester's Customer Insights
AUGUST 7, 2024
Forrester’s Budget Planning Survey, 2024, uncovers a dual narrative for marketers in the coming year: The challenge lies in managing tight budgets but also in the dichotomy of needing to invest in recent technology- and process-related advancements to stay relevant. Strategic budget divestment is required in this environment.
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