eglobalis

NOVEMBER 19, 2024

The companies that thrive today aren’t just adopting AI; they’re embedding it into their DNA to design groundbreaking technologies and solutions that deliver unmatched value to customers. From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk.

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B2B Innovation Healthcare Culture 307

InMoment XI

NOVEMBER 19, 2024

Think about the last time you asked ChatGPT a fairly simple question but got an unexpected response. Perhaps it provided a factually incorrect statement or just misunderstood your prompt. The result is described as a “hallucination”, a growing concern for businesses using AI systems. What is an AI hallucination? An AI hallucination occurs when an AI system produces false or misleading results as facts.

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Reference Contact Center Healthcare Financial 195

BlueOcean

NOVEMBER 19, 2024

By developing a custom Zendesk IVR integration for a global communications leader, Blue Ocean eliminated manual data entry, reducing average handle time by 53 seconds and boosting customer satisfaction ratings by 34%. This seamless connection between phone and ticketing systems demonstrates how strategic contact center technology can simultaneously improve operational efficiency and customer experience.

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Average Handle Time Communication Contact Center Customer Satisfaction 156

Experience Investigators by 360Connext

NOVEMBER 19, 2024

If you have an organizational mission statement, do you need an organizational vision statement? What about a customer experience mission statement or a customer experience strategy statement? Craft a customer experience (CX) mission that truly aligns with your organization’s vision and mission and puts a focus on the customer! In this episode, Jeannie Walters shares her insights on transforming organizational goals into actionable CX strategies.

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. These wins highlight inQuba’s innovative approach to journey management and its unwavering commitment to driving meaningful customer engagement and business transformation. inQuba is proud to announce its remarkable achievement at the prestigious Assegai Awards, where the company was honored with four

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CSM Magazine

NOVEMBER 19, 2024

Three wonder women are in a spin after hundreds of their colleagues voted them top of the tree to work with. The trio work in the customer service centre of UK Power Networks, based in Ipswich, Suffolk. They were voted Leader of the Year, Employee of the Year and a special award for Lifetime Achievement. With their 350 colleagues they work 24/7 shifts in the centre ready to answer any call from around 20 million customers in the East, South East and London.

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Optimove

NOVEMBER 19, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Nikolas Badminton, a renowned futurist and consultant, will be the keynote speaker at Optimove Connect 2025. With extensive experience in helping businesses navigate uncertainties, Nikolas will share invaluable insights that empower marketers to leverage future opportunities and become powerful, position-less marketers.

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Forrester's Customer Insights

NOVEMBER 19, 2024

The Coca-Cola Company released three new AI-generated Holiday ads inspired by the beverage giant’s classic 1995 “The Holidays Are Coming” commercial. Produced entirely with AI video models like Runway and Luma Dream Machine, this represents a step forward in photorealism for AI-generated video.

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