Fri.Feb 28, 2025

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6 Reasons Why Data Governance Services Are Essential for Fraud Prevention in Finance

CSM Magazine

Financial fraud is on the rise, impacting organizations across the globe and costing billions of dollars each year. From cybercriminals breaching payment systems to internal bad actors manipulating data for personal gain, the array of threats facing financial institutions has become both widespread and increasingly sophisticated. Beyond the immediate financial losses, fraud also inflicts serious reputational damageundermining customer trust and incurring the scrutiny of regulators.

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Voice Analytics: Unlock Insights in Your Contact Center Conversations

Calabrio

Analytics Voice Analytics: Unlock Insights in Your Contact Center Conversations Share In the data-driven contact center of today, understanding the nuances of customer conversations is paramount. And with the help of voice analytics solutions, call centers can leverage AI to turn the voice of the customer into a source of valuable insights. What is voice analytics?

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Seven things B2B SaaS customer teams can learn from consumer subscription businesses

ChurnZero

This is a guest post by Jan Young,founder of Jan Young CX and StepUpXChange. You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. I have spent over 20 years studying and working in the trenches of the membership economy, both with B2B and B2C organizations. There are certainly tactics that work best for specific groups: by industry (software vs hardware, or retail, or services, or healthcare, etc.) by size and stage (startup, closely h

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Expert real estate SEO strategies to boost rankings and get more leads

BirdEye

Did you know that 97% of homebuyers begin their property search online, and 65% of those searches happen on mobile devices? If your real estate agency isn’t ranking in organic search results, you’re missing out on valuable opportunities to connect with potential clients. That’s where real estate SEO comes in. A well-optimized SEO strategy boosts your online visibility, improves search engine rankings, and attracts high-intent buyers and sellers to your website.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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3 Tips to Reduce Customer Churn: Personalization Strategies for Financial Services

Blueshift

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs T his quote is everywherewoven into articles, echoed in speeches, and shared endlessly across social media. It captures the genius of Steve Jobs, the visionary who redefined Apple and revolutionized the way we interact with technology.

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Facebook automation: The Ultimate Guide to Streamline your Social Media Strategy

Brandwatch CX

Discover how Facebook automation can elevate your marketing strategy. Read the guide to streamline your efforts and improve engagement.

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What a Truck Accident Attorney Needs to Build a Strong Case for You

CSM Magazine

Navigating the aftermath of a truck accident can feel overwhelming. Amidst physical recovery, emotional distress, and financial burdens, pursuing legal action might seem daunting. However, enlisting the expertise of a truck accident attorney can significantly ease this process. Understanding what such a legal professional requires to construct a robust case can empower individuals seeking justice and compensation.

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LinkedIn Ads Manager: Optimizing Your Campaigns for B2B Success

Brandwatch CX

Discover how to navigate LinkedIn Ads Manager for impactful campaigns. Optimize your strategy and achieve your marketing goals. Read the article now.

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FinovateEurope 2025: AI Agents Dominate

Forrester's Customer Insights

Read this blog for Forrester's take on FinovateEurope 2025: What's hot, and what's not.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.