InMoment XI
JULY 22, 2024
Did you know that 77% of customers expect to interact with someone immediately when they contact a company during a crisis? In our hyper-connected world, tech outages and cybersecurity incidents have become an unfortunate reality. The recent global outage affecting major service providers like Microsoft and CrowdStrike has highlighted the need for businesses to be prepared.
Joe Rawlinson
JULY 22, 2024
In today’s competitive business landscape, fostering a positive work environment isn’t just about salaries and perks—it’s about showing genuine appreciation for your employees’ hard work. One effective way to do this is through thoughtful, customized merchandise that not only acknowledges their contributions but also motivates them for continued success.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
delighted
JULY 22, 2024
In the fast-paced world of ecommerce, it’s crucial to have the right tools and integrations to improve the customer experience and make business operations run smoothly. At Delighted, we know how important it is to have seamless integrations that not only help you collect valuable customer feedback, but also make it easy to act on it. In this post, we’ll explore our top 10 ecommerce integrations and how you can use them to transform your customer experience and ecommerce strategies.
BirdEye
JULY 22, 2024
What happens when you blend cutting-edge technology with a relentless focus on customer feedback? You get Birdeye. We’re thrilled to announce that Birdeye has made waves in G2 Crowd’s Summer 2024 Reports by securing the top spot and winning multiple awards in several categories. Let’s dive into Birdeye’s outstanding performance in these G2 Crowd reports.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Optimove
JULY 22, 2024
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: A CRM (Customer Relationship Management) Marketing strategy ensures brands deliver personalized, relevant communications for each customer’s journey. It is at the heart of driving customer loyalty, retention, growth, and a brand’s profits. This post is a top-line guide for marketers to create an effective CRM strategy.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
JULY 22, 2024
Ofer Ronen, co-founder and CEO of Tomato.ai, explains how artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry. Artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry. While the technology is not new, more companies are viewing it as critical to their long-term success.
SurveySensum
JULY 22, 2024
Have you ever left a survey in the middle, overwhelmed by the endless stream of questions? Yes, we have all been there. It feels like brands want to know every single detail of our experience, but honestly, who has the time for that? That’s where the magic of the 5 star rating scale comes into play to create engaging survey designs ! They work best to gather quick and important feedback because they are simple, straightforward, and incredibly effective.
Amplifai Coaching Category
JULY 22, 2024
Discover the best call center coaching software for 2024. Our comprehensive guide explores the benefits, key features, and top solutions to empower your team leaders, drive agent performance, and elevate customer experience.
Happy or Not
JULY 22, 2024
Any restaurant business facing competition must have a strategy to ensure customer loyalty and achieve long-term success. Loyal customers mean ever-flowing streams of cash and may represent your brand by word-of-mouth, drawing in new customers. Here are practical ways to increase customer loyalty in restaurants, incorporating feedback and insights. Understand customer feedback Customer feedback is one of the best ways to increase customer loyalty in the food services industry.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Amplifai Coaching Category
JULY 22, 2024
25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.
Forrester's Customer Insights
JULY 22, 2024
Summer is officially here – and we know this not simply because the calendar says so, but also because the scorching temperatures outside are testing every thermometer’s limits (and ours, too). The intense heat forces us to adapt our plans and navigate unpredictable summer storms, leaving us to pivot quickly to find alternative activities.
The DiJulius Group
JULY 22, 2024
Learn how to attract top talent by using an interview process like the one we describe here. *The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth “Stop trying to find great employees; instead, focus on becoming the type of business great. Read Full Article The post How to Attract Top Talent – How One Company Attracts the Top 1% appeared first on The DiJulius Group.
Forrester's Customer Insights
JULY 22, 2024
Google announced today it’s finally doing what everyone suspected and reversing its decision to deprecate third-party cookies in Chrome. After repeated delays in a four-year-long saga, marketers and advertisers grew increasingly skeptical. In Forrester’s Marketing Survey 2024, 61% of B2C marketers said they do not believe that Google will deprecate the third-party cookie.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Kerry Bodine
JULY 22, 2024
I spent last Wednesday and Thursday with Michael Dila in Toronto, planning our upcoming retreats for Leadership in the Age of AI. One of the critical leadership traits we’ve identified is an ecosystem mindset : a way of thinking that addresses the potential impact of your decisions on people, organizations, society, and the world in which we live. Michael and I talked at length about the fragility of the systems we rely on to sustain our businesses and our lives — and the risk that AI potential
Forrester's Customer Insights
JULY 22, 2024
Lenovo was first established in 1984 with only 11 entrepreneurs. On its 40 years anniversary, Lenovo has become a multinational corporation with $62 billion revenue and 77,000 employees worldwide, ranking at 217 in the Fortune Global 500. In 2014, Lenovo began diversifying its business by acquiring Motorola Mobility and IBM’s x86 server division.
Expert insights. Personalized for you.
195 
Let's personalize your content