InMoment XI
JULY 22, 2024
Did you know that 77% of customers expect to interact with someone immediately when they contact a company during a crisis? In our hyper-connected world, tech outages and cybersecurity incidents have become an unfortunate reality. The recent global outage affecting major service providers like Microsoft and CrowdStrike has highlighted the need for businesses to be prepared.
Joe Rawlinson
JULY 22, 2024
In today’s competitive business landscape, fostering a positive work environment isn’t just about salaries and perks—it’s about showing genuine appreciation for your employees’ hard work. One effective way to do this is through thoughtful, customized merchandise that not only acknowledges their contributions but also motivates them for continued success.
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delighted
JULY 22, 2024
In the fast-paced world of ecommerce, it’s crucial to have the right tools and integrations to improve the customer experience and make business operations run smoothly. At Delighted, we know how important it is to have seamless integrations that not only help you collect valuable customer feedback, but also make it easy to act on it. In this post, we’ll explore our top 10 ecommerce integrations and how you can use them to transform your customer experience and ecommerce strategies.
BirdEye
JULY 22, 2024
What happens when you blend cutting-edge technology with a relentless focus on customer feedback? You get Birdeye. We’re thrilled to announce that Birdeye has made waves in G2 Crowd’s Summer 2024 Reports by securing the top spot and winning multiple awards in several categories. Let’s dive into Birdeye’s outstanding performance in these G2 Crowd reports.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Optimove
JULY 22, 2024
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: A CRM (Customer Relationship Management) Marketing strategy ensures brands deliver personalized, relevant communications for each customer’s journey. It is at the heart of driving customer loyalty, retention, growth, and a brand’s profits. This post is a top-line guide for marketers to create an effective CRM strategy.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Amplifai Coaching Category
JULY 22, 2024
Discover the best call center coaching software for 2024. Our comprehensive guide explores the benefits, key features, and top solutions to empower your team leaders, drive agent performance, and elevate customer experience.
Happy or Not
JULY 22, 2024
Any restaurant business facing competition must have a strategy to ensure customer loyalty and achieve long-term success. Loyal customers mean ever-flowing streams of cash and may represent your brand by word-of-mouth, drawing in new customers. Here are practical ways to increase customer loyalty in restaurants, incorporating feedback and insights. Understand customer feedback Customer feedback is one of the best ways to increase customer loyalty in the food services industry.
Amplifai Coaching Category
JULY 22, 2024
25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.
Forrester's Customer Insights
JULY 22, 2024
Summer is officially here – and we know this not simply because the calendar says so, but also because the scorching temperatures outside are testing every thermometer’s limits (and ours, too). The intense heat forces us to adapt our plans and navigate unpredictable summer storms, leaving us to pivot quickly to find alternative activities.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
The DiJulius Group
JULY 22, 2024
Learn how to attract top talent by using an interview process like the one we describe here. *The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth “Stop trying to find great employees; instead, focus on becoming the type of business great. Read Full Article The post How to Attract Top Talent – How One Company Attracts the Top 1% appeared first on The DiJulius Group.
Clarivate
JULY 22, 2024
A new report [1] from Clarivate patent experts provides an update on 5G standards-essential patent declarations. In our Demystifying the 5G standard essential patent landscape: Phase 4 report published in June 2023, we presented the statistics of patents declared as essential to 5G standards as of December 31, 2022. In this new report, we present statistics that capture new declarations, new 5G standards, new patent applications and new grants within the patent families.
Forrester's Customer Insights
JULY 22, 2024
Google announced today it’s finally doing what everyone suspected and reversing its decision to deprecate third-party cookies in Chrome. After repeated delays in a four-year-long saga, marketers and advertisers grew increasingly skeptical. In Forrester’s Marketing Survey 2024, 61% of B2C marketers said they do not believe that Google will deprecate the third-party cookie.
SurveySensum
JULY 22, 2024
Have you ever left a survey in the middle, overwhelmed by the endless stream of questions? Yes, we have all been there. It feels like brands want to know every single detail of our experience, but honestly, who has the time for that? That’s where the magic of the 5 star rating scale comes into play to create engaging survey designs ! They work best to gather quick and important feedback because they are simple, straightforward, and incredibly effective.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
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Forrester's Customer Insights
JULY 22, 2024
Lenovo was first established in 1984 with only 11 entrepreneurs. On its 40 years anniversary, Lenovo has become a multinational corporation with $62 billion revenue and 77,000 employees worldwide, ranking at 217 in the Fortune Global 500. In 2014, Lenovo began diversifying its business by acquiring Motorola Mobility and IBM’s x86 server division.
CSM Magazine
JULY 22, 2024
Ofer Ronen, co-founder and CEO of Tomato.ai, explains how artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry. Artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry. While the technology is not new, more companies are viewing it as critical to their long-term success.
Kerry Bodine
JULY 22, 2024
I spent last Wednesday and Thursday with Michael Dila in Toronto, planning our upcoming retreats for Leadership in the Age of AI. One of the critical leadership traits we’ve identified is an ecosystem mindset : a way of thinking that addresses the potential impact of your decisions on people, organizations, society, and the world in which we live. Michael and I talked at length about the fragility of the systems we rely on to sustain our businesses and our lives — and the risk that AI potential
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