BirdEye
SEPTEMBER 1, 2023
Join us on September 12th and 13th for Birdeye View, a free virtual event that will help you put your business at the forefront of digital customer experience. You’ll hear from product experts and industry executives as they discuss how businesses can harness the power of AI, improve online reputation, connect with customers more effectively, and enhance the digital customer journey.
SurveySensum
SEPTEMBER 1, 2023
We live in a world where 93% of users don’t take any action before reading a review about a brand. In such a world, you can’t afford to know what your customer needs. The ideal method for getting this information, and possibly one of the oldest, is the customer survey. If used properly, customer surveys can make a whopping success out of your marketing campaign.
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BirdEye
SEPTEMBER 1, 2023
Instagram marketing helps businesses connect with their audience, share product information, and facilitate a better customer experience. You can especially reach a wider audience with Instagram Stories. And if you post great content there and want it to stay on your profile for more than 24 hours, you need Instagram highlights. This feature from Instagram helps businesses position important content front and center on their page without impacting their feed.
SaleMove
SEPTEMBER 1, 2023
Just 8 months after launching our CUSO, Glia has been named a "CUSO of the Year" by Finopotamus, a leading credit union news source. The post Glia Earns CUSO of the Year Award appeared first on Glia Blog | Digital Customer Service Explained.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
SAP Customer Experience
SEPTEMBER 1, 2023
Original blog was created in French and published 2023 [link] > After several decades of rapid growth, the Leonhart Group faced issues with its information systems – disparate tools made the consolidation of data complex. In 2020, Leonhart decided to standardize and modernize its systems to strengthen the quality of.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Heart of the Customer
SEPTEMBER 1, 2023
Looking to elevate your business networking and opportunities this fall? Look no further than the B2B conference. This season brings a host of exciting events tailored to enhance your professional growth and industry connections. With top-notch speakers, workshops, and cutting-edge insights, these conferences offer invaluable learning experiences. Learn about the latest trends, collaborate with industry […] The post 8 Best B2B Conferences To Attend in Upcoming Months appeared first on Hear
CSM Magazine
SEPTEMBER 1, 2023
Technology is rampantly present. You wake up, you check your phone. You go to sleep, you check your phone. You work on your laptop the whole day. So, it’s no wonder that our apps are evolving to become more and more efficient for our use. In a lot of ways, these apps are revolutionizing the academic sphere and paving the way to new heights. A Brief History of Essay Writing: The Journey from Quill to Keyboard If you’re reading this, chances are that you’re one of the many students online scouring
Kustomer
SEPTEMBER 1, 2023
Successful organizations today are those that prioritize providing excellent experiences for customers. For financial services organizations in particular, building trust with customers and providing them with human-first customer service makes a significant impact in garnering loyalty and repeated use of products and services. Anticipating customer needs begins with a customer relationship management (CRM) platform that provides a streamlined, 360-degree view of all customer transactions and in
Forrester's Customer Insights
SEPTEMBER 1, 2023
Over the past few months, we have been interviewing project management office (PMO) professionals and asking them about how they operate their enterprise portfolio management offices at their respective organizations.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Centercode
SEPTEMBER 1, 2023
Dive into fishfooding to learn the ins and outs of a narrower approach to traditional "dogfooding".
Lumoa
SEPTEMBER 1, 2023
content Lumoa Product News for August 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! GPT now offers single summaries Lumoa GPT is the best way to quickly and accurately summarize your data. Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedba
Horizon CX
SEPTEMBER 1, 2023
Is Customer Experience No More than a Checklist Exercise Based on Assumptions? For Some, Customer Experience IS no more than a checklist exercise based on assumptions! Now, I know what you’re thinking and saying to yourself, “This certainly isn’t the case within my organization.” To that, I would seriously challenge you to look more deeply into what your organization professes versus how it behaves.
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