Eptica

OCTOBER 13, 2023

Date: Friday, October 13, 2023 Author: Pauline Ashenden - Demand Generation Manager Improve the agent experience with the right technology Published on: October 13, 2023 Author: Pauline Ashenden - Demand Generation Manager Not only is improving the agent experience in the contact centre good for agents, it’s also good for business. Our latest blog covers the role of technology in making the agent experience better.

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Technology 2023 Blog Article 62

2020 Research

OCTOBER 13, 2023

[link] In Episode 2 of Sago’s Eye on Innovation Series , Ash Wade, EVP of Revenue Operations at Sago, interviews Raj Manocha, Chief Client Officer at Sago, on the topic of improving the human experience in research. Listen to Raj’s thoughts on the role of AI in research and the importance of balancing technology with human expertise and oversight. Also, learn about the potential of synthetic modeling to engage with underrepresented or hard-to-reach groups and how integrating AI into the research

Innovation 64

Innovation Technology Marketing Engagement 64

Innovative CX

OCTOBER 13, 2023

Journey Mapping Surveying customers (VOC) Creating ROI’s Hiring CX “program” managers Engaging CX consultants Buying technology Attending CX conferences Listening to CX webinars and podcasts Reading the latest “how to do CX” book. Tracking NPS scores No, the headline of this article isn’t a misprint. Yes, these 10 things are commonly considered the key elements of any customer experience improvement initiative.

Customer Experience 59

Customer Experience Webinar Books NPS 59

SaleMove

OCTOBER 13, 2023

Insurance companies have been playing catch up when it comes to the digital experience they provide to their policyholders and agents. The precedent set by other industries has elevated customer expectations, leaving insurers racing to digitally transform. The digital self-service capabilities available to policyholders and agents today vary greatly by carrier, but generally speaking, insurers […] The post Insurance Digital Self-Service Still Requires Human Support appeared first on Glia

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Insurance Blog Customer Expectations Customer Service 85

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

SurveySensum

OCTOBER 13, 2023

Not so long ago, automation used to be the bugbear of the customer experience. Certainly from the customer’s point of view. Automated helplines that didn’t help and online support that flopped were most people’s encounters. How times have changed! The advent of AI powered by sophisticated algorithms has transformed mechanization from a customer service hindrance into a potent tool for improving customer satisfaction.

Customer Experience 52

Customer Experience Customer Satisfaction Feedback Effort Score 52

Feedbackly

OCTOBER 13, 2023

A customer feedback survey is one of the ways through which companies can get to know the customer perspective of their brand. Customer feedback is a quintessential element for improving customer experience. But, the quality of data gathered from them depends on the quality of the answers, which can be affected by the quality of the surveys. Therefore, creating surveys that strategically bring out the answers you need is no less than an art itself.

Feedback 52

Feedback Customers Measurement Customer Satisfaction 52

Zonka Feedback

OCTOBER 13, 2023

Survicate is a well-known customer survey tool that is specifically designed to enable businesses to c ollect customer feedback and analyze the results effortlessly.

Feedback 59

Feedback Customers Customer Experience 59

Happy or Not

OCTOBER 13, 2023

Holiday time customer service is your chance to shine and show your shoppers their presence and opinions matter. As the holiday season approaches, you’ll face many new challenges and great opportunities to make this experience unforgettable for everybody interacting with your business. But don’t worry. We’ve got you covered with these 10 tips for maintaining excellent holiday time customer service and increasing the basket size. 10 holiday customer service tips Plan ahead Planning your workforce

Customer Service 36

Customer Service Multi-Channel Social Media Customer Expectations 36

SmartKarrot

OCTOBER 13, 2023

In today’s hyper-competitive business environment, customer acquisition is only half the battle. Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation.

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Customer Retention Loyalty Programs Customer Centricity Innovation 10

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Braze

OCTOBER 13, 2023

Each month, Braze selects one individual as our Marketer of the Month in order to celebrate the exceptional work being done by members of our Braze Bonfire community. This month, we’re recognizing Daniel Ramirez, CRM Marketeer at BLOX.

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Marketing 2023 64

SmartKarrot

OCTOBER 13, 2023

Onboarding is an underlying phase in the customer journey, setting the tone for the entire lifecycle of the customer-product relationship. Its importance cannot be overstated, as it directly influences long-term user adoption, satisfaction, and retention. Data from industry studies supports this- the Harvard Business Review underscores the financial implications of effective onboarding.

ROI 10

ROI Feedback Customer Journey Roadmap 10

kommunicate

OCTOBER 13, 2023

Last Updated on October 13, 2023 Here are our major updates from the month of October: Features Improvements Bug Fixes The post Kommunicate Product Updates From October 2023 appeared first on Kommunicate Blog.

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SmartKarrot

OCTOBER 13, 2023

In the world of customer success, achieving compliance is a critical goal for businesses across industries. Compliance ensures that organizations adhere to legal regulations and industry standards, protecting both themselves and their customers. However, with ever-changing requirements and complex processes, achieving compliance can be a daunting task.

Customer Success 10

Customer Success Measurement Metrics Document 10

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

Centercode

OCTOBER 13, 2023

Exploring the importance of celebrating success and visualizing milestones in the beta testing journey.

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