InMoment XI
OCTOBER 10, 2023
In today’s competitive business landscape, understanding customer service metrics is paramount. These metrics not only gauge the effectiveness of your customer service initiatives but also shape your overall business strategy and customer experience. This article delves deep into the world of customer service metrics, offering insights and actionable takeaways.
ShepHyken
OCTOBER 10, 2023
The title of this article may sound like a lesson in sales, but it’s much bigger than that. It’s about the entire customer experience. If a promise to provide value in the CX is built into a company’s mission and values statements, it potentially becomes part of the culture. Imagine if your organization were bold enough to state that the value it delivers to customers would make price irrelevant.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BirdEye
OCTOBER 10, 2023
Your business’s online reputation could be the difference between online marketing success and defeat, as a single negative review could damage your reputation beyond repair. This may sound like a strong statement; however, the truth remains that 72% of customers won’t take action and purchase until they read reviews first. Unlike some industries where reputation revolves around corporate practices or policies, in retail reputation management, the quality, availability, and customer exper
Experience Investigators by 360Connext
OCTOBER 10, 2023
Ever feel like your customer feedback is being dismissed or ignored? Can negative comments be transformed into something that propels growth and change? In our latest episode, we tackle these questions and more. Discover how creating an effective action plan, gaining support from leaders and teams, and utilizing technology can transform negative feedback into actionable tasks.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Blueshift
OCTOBER 10, 2023
Throughout my career, I’ve had the privilege of collaborating with customers from various retail and e-commerce companies. One shared objective has consistently emerged: the pursuit of rapid growth and scalability in today’s ever-evolving marketing landscape. Unfortunately, many companies often find themselves entangled in the complexities of data integration and extended set-up processes.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
OCTOBER 10, 2023
These days, with life moving so fast and new technology coming out all the time, how we pay for things keeps changing. Companies are always trying to use the latest digital tools to get ahead. So creating customized payment solutions tailored to their needs is becoming the key advantage for businesses wanting to stand out from the crowd. In this article, we’ll look at how these specialized payment systems are transforming the payment processing world.
Cyara
OCTOBER 10, 2023
As a Contact Center manager, you likely already have an established method of trying to understand how you are being perceived by your customers. Whether you have had a Voice of the Customer (VoC) program for quite some time, or you are just starting out, chances are that you are capturing customer feedback across all of your contact center channels, summarizing it and then presenting the data on a dashboard, which is reported to your leadership on a regular basis.
CSM Magazine
OCTOBER 10, 2023
Average handle time is an important contact centre metric but it can be a double-edged sword that creates customer dissatisfaction. It’s important to strike the balance between speed and personalised service delivery. The experience a company provides is as important as its products or services, as confirmed in a study by Salesforce of nearly 17,000 consumers worldwide.
SurveySensum
OCTOBER 10, 2023
Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. It also offers tagging and segmenting of feedback for actionable insights. But like any other great tool ever made, Delighted also has some drawbacks that hold it back.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Knowmax
OCTOBER 10, 2023
Explore 30+ ready-to-use help desk scripts examples & templates and discover best practices to enhance your customer service interactions.
Optimove
OCTOBER 10, 2023
Whether it’s capturing the attention of non-depositing customers, nurturing relationships with active players, or re-engaging lapsed users, web push campaigns designed for each customer lifecycle stage have a far higher chance of resonating with your audience – fact! In Part One of this 3-part blog series , we took a look at why that approach is the optimum approach, but let’s do a quick recap: Personalized communication: Tailoring campaigns to specific stages allows you to connect w
Gainsight
OCTOBER 10, 2023
There’s no question: AI is on fire. In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b in 2017. That’s an increase of more than 1,700%. The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing.
Knowmax
OCTOBER 10, 2023
Check Out The Tips, Scripts, and Phrases For Best Customer Service Conversations With Examples Inside And Learn The Top 5 Things To Avoid.
Advertisement
The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
.png)
SAP Customer Experience
OCTOBER 10, 2023
Virtual Outubro 25, 2023 Agenda Prezado Cliente; Temos o prazer de convidá-lo para o Workshop de Inovação SAP MaxAttention, com foco em SAP Business Technology Platform, que acontecerá virtualmente em 24 de outubro de 2023. Você pode encontrar a agenda atualizada aqui. No mundo atual, as organizações que inovam mais.
CSM Magazine
OCTOBER 10, 2023
Encoded, a leading provider of payment orchestration and gateway solutions , today announced its new partnership with Visa and approval as a Visa Direct Preferred Partner. As a Visa Direct Preferred Partner, Encoded is able to offer instant peer-to-peer payments via its Gateway Services API, as a well as being able to leverage the expertise and insight of the Visa Direct team to provide an exemplary money movement solution to customers.
SAP Customer Experience
OCTOBER 10, 2023
On behalf of the CRM & CX Product Learning CoE Team, it is my pleasure to introduce you in this blog post to the live session: SAP Customer Data Platform Essentials What is it about? The objective of this session is to give you an introduction to the capabilities of.
C3Centricity
OCTOBER 10, 2023
Do you always need the market research studies you run? You might have seen a recent post of mine on LinkedIn where […] The post Do Less Market Research But Know Much More About Your Customers first appeared on c3centricity.
Advertisement
Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
SAP Customer Experience
OCTOBER 10, 2023
Virtual Octubre 24, 2023 Agenda Estimado Cliente, Nos complace invitarlo al SAP MaxAttention Innovation Workshop centrado en ‘SAP Business Technology Platform’ que tendrá lugar virtualmente el 24 de octubre de 2023. Por favor encuentre la agenda actual aquí. En el mundo actual, las organizaciones que innovan más rápido con tecnología.
MyCustomer
OCTOBER 10, 2023
It feels like people around the world have been through a lot in the last few years.
Helpware
OCTOBER 10, 2023
Chasing greater revenue, a fusion of traditional tactics and innovative technology stands paramount. Explore upselling techniques, where customers are enticed to consider superior product versions, and suggestive selling, where add-on options enhance the core purchase.
Provide Support
OCTOBER 10, 2023
Provide Support, LLC has been offering live chat software for websites for almost 20 years. Our service is known to be the one of the most reliable on the market with 99.99% uptime.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Zeisler Consulting
OCTOBER 10, 2023
I recently wrote an—unintended to be, but maybe could be construed as, snarky— article about not doing VoC anymore. The upshot was that, anything you put into your VoC program is wasted time, money, and effort if you’re not doing stuff with the insights you get out of it. You may say maybe I’m not interested in what Customers have to say, but that’s not at all what I meant.
SmartKarrot
OCTOBER 10, 2023
One of the most common concerns of account managers or customer success managers is the issue of customer churn. Customers are inundated with options, making it easier than ever for them to switch to a competitor. A high churn rate can be detrimental, not just because it signifies lost customers, but due to its economic implications. From an economic standpoint, the costs associated with introducing a new client to a business considerably outweigh the costs of maintaining an existing one.
Forrester's Customer Insights
OCTOBER 10, 2023
This blog post dives into the Buyer Strategy layer of the Forrester Go-To-Market Architecture Model. This layer details a go-to-market strategy approach that aligns the needs of a particular buying audience with the best solution that will meet those needs.
SmartKarrot
OCTOBER 10, 2023
Customer success has evolved significantly over the past decade. No longer seen merely as a reactive function, it’s now regarded as a proactive strategizing and execution that has KPIs related to user satisfaction, loyalty, and product adoption. As businesses strive to provide unparalleled user experiences and support, personalizing your customer success playbooks has emerged as a pivotal strategy.
Advertisement
This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Expert insights. Personalized for you.
195 
Let's personalize your content