Mon.Feb 24, 2025

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The Meteor That Missed: Unmasking the CX Extinction Myth

eglobalis

This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. In reality, CX is undergoing a dynamic transformationone where advanced AI offers powerful insights, yet it is the irreplaceable human expertise and strategic vision that truly build trust and drive sustainable growth.

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How AI can Transform Customer Experience with Sid Banerjee

ShepHyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies utilize new technologies like generative AI to improve customer satisfaction? How can companies use digital and conversational signals to understand customer feedback better? What role does AI play in analyzing customer data and providing actionable insights?

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Calabrio Featured in G2’s Best Software of 2025 Awards for Top Customer Service

Calabrio

Analytics Calabrio Featured in G2s Best Software of 2025 Awards for Top Customer Service Share We have some incredible news to share Calabrio has officially been named to G2s Best Customer Service Software Products of 2025! This is no ordinary recognitionless than 1% of companies earn a spot on this list, and its all thanks to the incredible feedback and support from our customers Why This Award Matters G2 is the world’s largest and most trusted software marketplace.

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Unlocking Customer Experience Insights: Strategies for Better Satisfaction

Thematic

What if you could anticipate your customers’ needs before they even tell you? That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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AI-Powered Call Centers: Reducing Wait Times and Improving First-Call Resolution

CSM Magazine

Long wait times frustrate customers, to the point that they feel that long hold times are the most annoying part of customer service. Companies may lose their clientele if support systems don’t meet their needs or expectations. Call centers which use AI technology tackle these problems head-on, reducing wait times and improving first-call resolution.

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Maximize your reach: Google My Business for real estate agents

BirdEye

A strong online presence is a must for real estate agents like you in this rapidly evolving digital world. Google Business Profile (GBP)previously called Google My Business (GMB)makes managing your visibility on Google Search and Google Maps easier, helping potential clients find you when they need an agent. However, many agents still overlook this powerful tool.

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Text Analytics vs Sentiment Analysis: Key Differences & Applications

SurveySensum

Out to do a detailed analysis of your customer feedback/review? But wait, are you doing it right? When the world is rapidly turning towards AI, businesses are relying on advanced techniques to extract valuable insights customer reviews, social handles, emails, chats, surveys, and whatnot. Amongst many in the market, two techniques stand out Text analysis and Sentiment Analysis.

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How to master Google My Business for home services to dominate local search

BirdEye

When people need a plumber, electrician, or HVAC repair, they no longer flip through the Yellow Pagesthey grab their phone and search on Google. If your home service business isnt showing up when they search, youre losing out on potential customers to competitors who are easier to find. Thats where Google My Business for home services comes in. It helps you show up in local searches, making it easier for customers to call, book, or visit your website when they need your services.

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Protecting Customer Data: Tackling Cybersecurity Risks in Service Teams

CSM Magazine

With the current digital environment, safeguarding customer information is paramount for service teams. Companies process enormous volumes of sensitive data daily, ranging from personal information to payment details. One breach can lead to substantial monetary losses, legal action, and eroded trust. Cyberthieves continually change their strategies, attacking customer service teams through phishing attacks, social engineering, and data theft.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Use Google My Business analytics to better your SEO performance

BirdEye

How well do you know your customers on Google? Google My Business analytics gives you a behind-the-scenes look at how potential customers discover and engage with your business listing on Google. These insights are critical for multi-location businesses into customer behavior, showing you whats working and where youre missing opportunities. FYI : Google has rebranded Google My Business (GMB) as Google Business Profile (GBP).

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Maximizing Returns from the Top 1% of Dormant Lottery Players

Optimove

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This post shows operators how to unlock significant reactivation potential and drive higher engagement and revenue by focusing on the top 1% of dormant lottery players. Key Takeaways: Targeting the top 1% of dormant lottery players with high reactivation potential can significantly boost engagement and reactivation rates while reducing costs and saving time.

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5 Customer Service Automation Lessons from the Gen AI Trenches

eGain Blogs

AI will revolutionize customer service. According to the McKinsey Global Institute, AI can enhance productivity by up to 45% in customer service operations. However, most AI projects in customer service are struggling to get beyond the cool prototype. Whats the problem? Could it be that these projects are missing a key ingredient? Heres a new white paper that explores the challenges and lessons learnt from AI projects in customer service automation, focusing on the foundational need for knowledg

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Customer Success Plays A Crucial Role In Revenue Process Transformation

Forrester's Customer Insights

The Forrester Opportunity Lifecycle is a framework for transforming revenue processes to maximize value for B2B customers. As my colleague Amy Hawthorne explains, top revenue transformers: 1) Share signals and create a common view of the customer throughout the postsale. So you can achieve a true understanding of what makes customers succeed.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Governance Tokens: Powering Decentralized Decision-Making

CSM Magazine

As blockchain technology evolves, decentralization has become a fundamental principle in many cryptocurrency projects. One of the key mechanisms enabling decentralized governance is the use of governance tokens. These tokens provide holders with voting rights and decision-making power, allowing them to influence the development and future direction of decentralized finance (DeFi) platforms, DAOs (Decentralized Autonomous Organizations), and blockchain protocols.

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New & Improved: Customer Survey Program Costs

InteractionMetrics

We just updated our Customer Survey Program Costs guide with even more insights and detailed breakdowns! What used to be a high-level overview is now a comprehensive resource covering: How survey costs vary by size, complexity, and methodology The 7 key factors that impact pricingand how to optimize them How to measure the ROI of your survey investment And much more!

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Microsoft’s Tips Its Quantum Hand With Majorana 1

Forrester's Customer Insights

Microsofts Tips Its Quantum Hand With Majorana 1