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This episode is the sixth in an eight-part series on Unlocking the Psychology of Customer Experience. Here, we explore the psychology we have regarding how human beings deal with predicting unpredictable outcomes. The discussion focuses on biases that influence how people perceive and assess probability and risk, impacting their judgment and decision-making processes.
As we at Glia continue to explore the emerging strategy of Unified Interaction Management with our clients, we’ve been noticing that leaders at many organizations are still using the terms “interactions” and “customer experience” seemingly interchangeably. Yes, they are related, but what we’ve been learning is that as you start to pay more attention to […] The post Which is More Important: Customer Experience or Interactions?
Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Louis’ America’s Center for two unforgettable days filled with learning, networking…and puppies. Denise Stokowski (SVP, Product Management, Gainsight) with the Puppies of Pulse This year’s Pulse also featured a first—a dedicated track on digital customer education with a simple goal: Provide attendees with actionable insights and takeaways they could apply to their program.
Today, when people search for a new doctor, they often turn to Google. It’s become a common practice. And here’s an interesting tidbit: according to recent Birdeye research, a whopping 74% of consumers check out reviews before deciding on a service provider. So, those online reviews really matter! One of the first things a consumer will see is a doctor’s online reviews, making healthcare reviews one of the most significant factors determining whether your practice gets chosen over the competitio
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
In early 2024, ChurnZero and SuccessCOACHING launched a confidential survey asking customer success managers (CSMs) to give in-depth insights on their roles and how they feel supported on a daily basis. This report was geared to help CS leaders understand what their teams are struggling with, and how to help CSMs succeed. You can view the 2024 CSM Confidential Report and its findings here.
Pinterest is one of the most successful social media platforms, boasting over 450 million monthly users. Even more impressive, Pinterest users spend 2x more than users on other social media platforms. A Pinterest business account can help you maximize your reach with the latest content formats and cutting-edge analytics. This blog post covers the process of creating a Pinterest business account and how multi-location businesses can leverage it for the best results.
Pinterest is one of the most successful social media platforms, boasting over 450 million monthly users. Even more impressive, Pinterest users spend 2x more than users on other social media platforms. A Pinterest business account can help you maximize your reach with the latest content formats and cutting-edge analytics. This blog post covers the process of creating a Pinterest business account and how multi-location businesses can leverage it for the best results.
Planning, in general, is stressful. But planning for an event is incredibly stressful, and it can quickly become overwhelming; regardless of your experience, contacts or your team’s size. Event registration tools can help you save time by automating some of the most crucial parts of this process. 11 Top Event Registration Tools To make things easier, the first section is about tools that have both paid and free plans.
Biometrics began as a tool for security and remains today, however, as technology expands, is that safety in danger? Find out. The post Weighing the Benefits and Challenges of Voice Biometrics for Contact Centers: Part Two first appeared on Northridge Group.
Lumoa Product News for June 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Insights Summaries now show highlights We wanted you to feel like you could verify the parts of the summary that matter. if we claim that “fingerprint login” is something people are talking about, how much are they talking about it?
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
The artificial intelligence (AI) revolution has created a remarkable opportunity to transform medical diagnostics by significantly enhancing the accuracy, speed, and efficiency of diagnosing patients. AI algorithms analyze medical images, such as X-rays, MRIs, ultrasounds, CT scans, and DXA ( dual energy X-ray absorptiometry) scans. AI can process vast amounts of patient data, including 2D/3D imaging, bio-signals, electronic health records, as well as demographic information, medical history, an
Gone are the days when you had to flip through massive phonebooks to find and contact that local pizza shop. Things have changed. Today, if people want to find your business, all they have to do is take out their phones and head straight to Google. However, with a horde of businesses vying for customers’ attention, it’s imperative that you have a strong online presence with up-to-date information, considering that 68% of customers abandon local businesses with incorrect listings.
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