Beyond Philosophy

JUNE 28, 2024

This episode is the sixth in an eight-part series on Unlocking the Psychology of Customer Experience. Here, we explore the psychology we have regarding how human beings deal with predicting unpredictable outcomes. The discussion focuses on biases that influence how people perceive and assess probability and risk, impacting their judgment and decision-making processes.

Sports 88

Sports Customer Experience Customer Experience Design Events 88

SaleMove

JUNE 28, 2024

As we at Glia continue to explore the emerging strategy of Unified Interaction Management with our clients, we’ve been noticing that leaders at many organizations are still using the terms “interactions” and “customer experience” seemingly interchangeably. Yes, they are related, but what we’ve been learning is that as you start to pay more attention to […] The post Which is More Important: Customer Experience or Interactions?

Interaction 52

Interaction Customer Experience Blog Customers 52

BirdEye

JUNE 28, 2024

Today, when people search for a new doctor, they often turn to Google. It’s become a common practice. And here’s an interesting tidbit: according to recent Birdeye research, a whopping 74% of consumers check out reviews before deciding on a service provider. So, those online reviews really matter! One of the first things a consumer will see is a doctor’s online reviews, making healthcare reviews one of the most significant factors determining whether your practice gets chosen over the competitio

Healthcare 52

Healthcare Social Media Advertising Feedback 52

ChurnZero

JUNE 28, 2024

In early 2024, ChurnZero and SuccessCOACHING launched a confidential survey asking customer success managers (CSMs) to give in-depth insights on their roles and how they feel supported on a daily basis. This report was geared to help CS leaders understand what their teams are struggling with, and how to help CSMs succeed. You can view the 2024 CSM Confidential Report and its findings here.

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2024 2025 Leadership Travel 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

SurveySparrow

JUNE 28, 2024

Planning, in general, is stressful. But planning for an event is incredibly stressful, and it can quickly become overwhelming; regardless of your experience, contacts or your team’s size. Event registration tools can help you save time by automating some of the most crucial parts of this process. 11 Top Event Registration Tools To make things easier, the first section is about tools that have both paid and free plans.

Events 52

Events Webinar Multi-Channel Social Media 52

Clarivate

JUNE 28, 2024

The artificial intelligence (AI) revolution has created a remarkable opportunity to transform medical diagnostics by significantly enhancing the accuracy, speed, and efficiency of diagnosing patients. AI algorithms analyze medical images, such as X-rays, MRIs, ultrasounds, CT scans, and DXA ( dual energy X-ray absorptiometry) scans. AI can process vast amounts of patient data, including 2D/3D imaging, bio-signals, electronic health records, as well as demographic information, medical history, an

Travel 52

Travel Healthcare 2023 2022 52

BirdEye

JUNE 28, 2024

Pinterest is one of the most successful social media platforms, boasting over 450 million monthly users. Even more impressive, Pinterest users spend 2x more than users on other social media platforms. A Pinterest business account can help you maximize your reach with the latest content formats and cutting-edge analytics. This blog post covers the process of creating a Pinterest business account and how multi-location businesses can leverage it for the best results.

Social Media 52

Social Media Multi-Channel Advertising Demo 52

BirdEye

JUNE 28, 2024

Gone are the days when you had to flip through massive phonebooks to find and contact that local pizza shop. Things have changed. Today, if people want to find your business, all they have to do is take out their phones and head straight to Google. However, with a horde of businesses vying for customers’ attention, it’s imperative that you have a strong online presence with up-to-date information, considering that 68% of customers abandon local businesses with incorrect listings.

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Demo Social Media 2023 Information 52