Beyond Philosophy

JUNE 28, 2024

This episode is the sixth in an eight-part series on Unlocking the Psychology of Customer Experience. Here, we explore the psychology we have regarding how human beings deal with predicting unpredictable outcomes. The discussion focuses on biases that influence how people perceive and assess probability and risk, impacting their judgment and decision-making processes.

Sports 88

Sports Customer Experience Customer Experience Design Events 88

SaleMove

JUNE 28, 2024

As we at Glia continue to explore the emerging strategy of Unified Interaction Management with our clients, we’ve been noticing that leaders at many organizations are still using the terms “interactions” and “customer experience” seemingly interchangeably. Yes, they are related, but what we’ve been learning is that as you start to pay more attention to […] The post Which is More Important: Customer Experience or Interactions?

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Interaction Customer Experience Blog Customers 61

Gainsight

JUNE 28, 2024

Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Louis’ America’s Center for two unforgettable days filled with learning, networking…and puppies. Denise Stokowski (SVP, Product Management, Gainsight) with the Puppies of Pulse This year’s Pulse also featured a first—a dedicated track on digital customer education with a simple goal: Provide attendees with actionable insights and takeaways they could apply to their program.

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2024 Presentation Customer Success Customers 52

BirdEye

JUNE 28, 2024

Today, when people search for a new doctor, they often turn to Google. It’s become a common practice. And here’s an interesting tidbit: according to recent Birdeye research, a whopping 74% of consumers check out reviews before deciding on a service provider. So, those online reviews really matter! One of the first things a consumer will see is a doctor’s online reviews, making healthcare reviews one of the most significant factors determining whether your practice gets chosen over the competitio

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Healthcare Social Media Advertising Feedback 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

ChurnZero

JUNE 28, 2024

In early 2024, ChurnZero and SuccessCOACHING launched a confidential survey asking customer success managers (CSMs) to give in-depth insights on their roles and how they feel supported on a daily basis. This report was geared to help CS leaders understand what their teams are struggling with, and how to help CSMs succeed. You can view the 2024 CSM Confidential Report and its findings here.

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2024 Leadership 2025 Travel 52

SurveySparrow

JUNE 28, 2024

Planning, in general, is stressful. But planning for an event is incredibly stressful, and it can quickly become overwhelming; regardless of your experience, contacts or your team’s size. Event registration tools can help you save time by automating some of the most crucial parts of this process. 11 Top Event Registration Tools To make things easier, the first section is about tools that have both paid and free plans.

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Events Webinar Multi-Channel Social Media 52

Northridge Group

JUNE 28, 2024

Biometrics began as a tool for security and remains today, however, as technology expands, is that safety in danger? Find out. The post Weighing the Benefits and Challenges of Voice Biometrics for Contact Centers: Part Two first appeared on Northridge Group.

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Contact Center Technology Innovation Blog 52

Lumoa

JUNE 28, 2024

Lumoa Product News for June 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Insights Summaries now show highlights We wanted you to feel like you could verify the parts of the summary that matter. if we claim that “fingerprint login” is something people are talking about, how much are they talking about it?

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2024 Webinar Insights Article 78

Clarivate

JUNE 28, 2024

The artificial intelligence (AI) revolution has created a remarkable opportunity to transform medical diagnostics by significantly enhancing the accuracy, speed, and efficiency of diagnosing patients. AI algorithms analyze medical images, such as X-rays, MRIs, ultrasounds, CT scans, and DXA ( dual energy X-ray absorptiometry) scans. AI can process vast amounts of patient data, including 2D/3D imaging, bio-signals, electronic health records, as well as demographic information, medical history, an

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Travel Healthcare 2023 2022 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

dscout People Nerds

JUNE 28, 2024

Forge a stronger relationship between leadership and your customers—and bring qualitative insights to the forefront for larger initiatives.

Leadership 52

Leadership Insights Customers 52

BirdEye

JUNE 28, 2024

Gone are the days when you had to flip through massive phonebooks to find and contact that local pizza shop. Things have changed. Today, if people want to find your business, all they have to do is take out their phones and head straight to Google. However, with a horde of businesses vying for customers’ attention, it’s imperative that you have a strong online presence with up-to-date information, considering that 68% of customers abandon local businesses with incorrect listings.

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Social Media Demo 2023 Information 75