Fri.Feb 21, 2025

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Google reviews for real estate agents: The fast track to doubling your client trust

BirdEye

Google reviews are more than just testimonials for real estate agentsthey are a powerful tool for building trust and attracting new clients. According to Birdeye’s State of Online Reviews 2024 report, 79% of all online reviews in 2023 were posted on Google, cementing its status as the top review platform. For real estate professionals, this makes Google reviews essential to stand out in a competitive market and drive more leads.

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Gainsight’s AI Agent in Slack: Bringing Customer Insights to the Conversations That Matter

Gainsight

Getting Critical Customer Data to Everyone Who Needs It Teams are managing more customers, with higher expectations (internally or externally), and tighter budgetsyet no extra hands to keep up. Meanwhile, the pressure to be faster, stay ahead of risks, and prove value keeps climbing. The key to making smarter, more proactive decisions? Immediate access to a 360 view of customer data.

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Effective doctor review management: Tips for boosting your practice’s online presence

BirdEye

When was the last time you checked what patients are saying about your practice online? Today, a single review can determine whether a patient chooses you or a competitor. Thats why doctor review management goes beyond responding to feedback. Its about shaping your healthcare practice’s online reputation. By managing reviews effectively, you can build trust, attract more patients, and turn positive experiences into powerful endorsements.

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The pros and cons of charging for customer success, and how to make it work.

ChurnZero

Should you be charging for customer success? CS strategist and leader Donna Weber says you should. Why not take customer-facing services as seriously as our products? Donna asked in her recent ChurnZero webinar. You can charge for it and turn it into a product. In Donnas experience, charging for CS leads to higher customer engagement , stronger internal investment, and more influence and CS budget , she says, especially in companies where CS is still viewed as a cost center.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The complete guide to Google My Business UK best practices

BirdEye

Google dominates the UK search market, with over 93% of users using it to find what they need. That’s why it’s crucial for businesses to have a strong presence on Google. By getting your Google My Business listing right, you can make it easy for customers to find you and choose you over the competition. Your Google Business listing makes it easy for customers to find you, contact you through chat or appointment services, and build trust by reading customer reviews.

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The State Of Trust In US Health Insurers Is Fragile

Forrester's Customer Insights

For US health insurers the current state of trust should set off alarm bells. Trust is the cornerstone of a successful relationship. But only 56% of consumers trust their health insurer to act in their best interest. This puts consumer trust in US health insurers at a three-year low during a watershed moment for the industry. Health insurers must create value with customers to earn their trust.

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AI Recommendations: How To Win And Sustain Your Customers’ Attention

Blueshift

Consumers are demanding personalization: Its no longer a nice to have; its an expectation. In fact, a recent research from Forrester indicates that 62% of U.S. consumers want economic value from personalized interactions , suggesting that consumers are increasingly looking for relevant and valuable engagements rather than generic offers. Even with consumers who love your brand, earning and sustaining their attention when there are so many distractions throughout the day is extremely hard.

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Instagram Hashtag Analytics: The Key to Growth

Brandwatch CX

Learn how to analyze Instagram hashtags effectively to enhance your reach and engagement. Discover actionable tips to optimize your strategyread more!

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AI Recommendations: How To Win And Sustain Your Customers’ Attention

Blueshift

Consumers are demanding personalization: Its no longer a nice to have; its an expectation. In fact, a recent research from Forrester indicates that 62% of U.S. consumers want economic value from personalized interactions , suggesting that consumers are increasingly looking for relevant and valuable engagements rather than generic offers. Even with consumers who love your brand, earning and sustaining their attention when there are so many distractions throughout the day is extremely hard.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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A Complete Guide to Facebook Analytics in 2025

Brandwatch CX

Boost your Facebook engagement with actionable analytics strategies. Learn how to interpret data effectively. Read the article to transform your approach!

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How Do Different Countries Around the World Treat Gambling?

CSM Magazine

Gambling has been practiced on every continent for many thousands of years. Some places, such as Macau, Las Vegas, and Atlantic City, are synonymous with gambling thanks to their extravagant, sprawling casino resorts that generate huge amounts of revenue every year. Well look at a few countries in this article and discuss their approach to gambling.

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How to Create a Facebook Advertising Strategy for Real Results

Brandwatch CX

Discover effective Facebook advertising strategies to enhance your business results. Learn practical tips to optimize your campaigns. Read the article now!

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SMS for real estate marketing: How to text your way to more clients

BirdEye

SMS for real estate marketing has emerged as a pathbreaker, providing unparalleled engagement opportunities with high open rates exceeding 98% and response times as fast as 90 seconds. Unlike traditional phone calls and direct mail, real estate SMS marketing allows agents to connect with leads instantly, leading to higher conversion rates and more successful transactions.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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How the World Sees Vaccines: Trust, Hesitancy, and the Future of Public Health

2020 Research

Key Takeaways Public confidence in vaccines is heavily influenced by trust, cultural beliefs, and media narratives. Countries with strong public health networks see higher support for immunization. People get vaccinated for different reasons, including protecting loved ones, personal health, and community responsibility. Vaccine hesitancy stems from concerns about side effects, effectiveness, and misinformation.

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The 15 Best WhatsApp Tools For Your Business in 2025

Brandwatch CX

Discover the top 15 WhatsApp tools to boost your communication and productivity. Enhance your workflow and stay connected more efficiently. Read more.

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GenAI Possibilities Become Reality When Leaders Tackle The Hard Work First

Forrester's Customer Insights

Explore how B2B leaders can turn genAI possibilities into reality by tackling the fundamental challenges that hold them back.

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Imagine A World Where Innovation Never Sleeps

Forrester's Customer Insights

Picture an innovation team that continuously screens market trends, translates them into product designs, and assesses manufacturability and pricing scenariosall in real-time. This is the promise of the AI-orchestrated, semi-autonomous innovation lifecycle.

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Key Findings From The Forrester Digital Experience Review™: US Retail Mobile Apps, Q1 2025

Forrester's Customer Insights

Read this blog to unlock insights about top performers in the most recent retail mobile app digital experience review evaluation.

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