InMoment XI

SEPTEMBER 18, 2024

In today’s healthcare landscape, patient expectations are higher than ever. It’s not just about treating ailments anymore—it’s about delivering care that’s seamless, compassionate, and easy to access. So, what does it take to create an exceptional customer experience in healthcare? Discover the most important factors, common challenges, and top trends shaping the future of healthcare customer experience—and how you and your organization can lead the way.

Healthcare 195

Healthcare Customer Experience Touchpoint Omnichannel 195

BirdEye

SEPTEMBER 18, 2024

Ever wondered how your business can reach potential customers even when you’re asleep? Or how can you get honest feedback from your customers without asking directly? The answer might surprise you: it’s Google reviews for business. Think of Google business reviews as your 24/7 silent salesperson, working tirelessly to promote your business and attract new customers.

Social Media 105

Social Media Feedback Demo Information 105

Integrity Solutions

SEPTEMBER 18, 2024

Banking sales strategies are being redefined: Here’s how to pivot your customer relationships. While every industry grapples with the volatility of the economic environment and market conditions, banking and financial services organizations are dealing with specific challenges emerging from multiple disruptive forces: These challenges include: Maintaining an acceptable margin in a volatile yield curve market.

Banking 84

Banking Sales Consulting Financial 84

BirdEye

SEPTEMBER 18, 2024

Did you know that businesses with verified Google Business Profiles (GBPs) receive an average of 66 Google reviews per location each month? This staggering statistic underscores the importance of optimizing your GBP to connect with potential customers and drive growth. While the dedicated GBP app is no longer available, you can still effectively manage your business profile using Google Maps and Google Search apps.

Engagement 105

Engagement E-support Multi-Channel Document 105

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

SurveySensum

SEPTEMBER 18, 2024

Did you know that companies with omnichannel customer experience strategies retain an average of 89% of their customers, compared to just 33% of companies with weak omnichannel customer experience strategies? The word “omnichannel” is a reference to the many channels customers use to interact with the brand at any point of their customer journey , be it in-store, online, or social media, all the while not losing that positive experience at any channel.

Omnichannel 52

Omnichannel Customer Experience Social Media Touchpoint 52

CSM Magazine

SEPTEMBER 18, 2024

Call centers often provide exceptional customer service, but they also face challenges, such as numerous agent mistakes, long call queues, or high call abandonment rates. These are only some of the 10 common call center problems seriously affecting customer experience. Get to know how to deal with these problems effectively to enhance the performance of your help desk department and improve overall customer satisfaction.

Call Center 52

Call Center Customer Satisfaction Culture Contact Center 52

Blueshift

SEPTEMBER 18, 2024

Credit unions face increasing challenges in their marketing efforts, especially as traditional approaches—such as mass email campaigns and generic offers—fall short in today’s digital landscape. These methods, while once effective, often fail to address the needs of modern consumers who expect personalized, real-time experiences. A customer data platform (CDP ) offers a solution by enabling credit unions to unify fragmented data, deliver more targeted messaging, and improve overall member engage

Marketing 52

Marketing Blog Consumers Engagement 52

CSM Magazine

SEPTEMBER 18, 2024

Insurance company, Topdanmark, has collaborated with Sabio Group as it takes the next steps in its digital transformation journey. The Danish-headquartered firm has been working with Sabio’s Workforce Management specialists to implement WFM Buddy, a workforce management application designed to streamline operations and enhance employee experiences.

Insurance 52

Insurance Events Employee Experience Customer Journey 52

Forrester's Customer Insights

SEPTEMBER 18, 2024

Get an early read on UK and US consumers' thinking about 2024 end of year holiday shopping - and watch for more research and holiday prep advice in the coming weeks.

2024 57

2024 Consumers Retail Customer Experience Management 57

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Alida

SEPTEMBER 18, 2024

Researchers must be hyperaware of the emerging trends in the market research industry to maintain a connection with consumers. In order to understand how consumers feel about the advancements being made and the change in their behaviors, they must take speed, segmentation and AI into consideration.

Marketing 130

Marketing Consumers Connections 130

Brandwatch CX

SEPTEMBER 18, 2024

Social media automation tools can be a game changer for businesses and social media marketers. These handy tools can help you manage your online presence.

Social Media 98

Social Media Marketing Management 98

IntouchInsight

SEPTEMBER 18, 2024

We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence , which uncovers key insights into third-party delivery services in partnership with Informa Connect.

Customer Satisfaction 62

Customer Satisfaction 2024 Connections Insights 62

Brandwatch CX

SEPTEMBER 18, 2024

Social media automation tools can be a game changer for businesses and social media marketers. These handy tools can help you manage your online presence.

Social Media 97

Social Media Marketing Management 97

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Uplight

SEPTEMBER 18, 2024

Uplight has earned a spot on Fast Company’s 100 Best Workplaces for Innovators list, and is a finalist in the Sustained Excellence category! This recognition is a testament to our dedication to our employees, communities, and planet as we pioneer solutions that shape the future of clean energy. Innovation Drives Action at Uplight At Uplight, Read More The post Uplight is a 2024 Fast Company Best Workplace for Innovators appeared first on Uplight.

2024 59

2024 Innovation 59

Advantage Communications

SEPTEMBER 18, 2024

Learn how to manage legal and regulatory risks associated with outsourcing, including data privacy, intellectual property, labor laws, and tax.

Management 52

Management 52

Forrester's Customer Insights

SEPTEMBER 18, 2024

With all the buzz around OpenAI’s project “Strawberry,” I was eager to try out OpenAI’s o1 preview when it launched. At first, it felt like an incremental update. The more I explored, the more I realized this model is a significant step forward and a preview of what is to come.

Innovation 41

Innovation Technology 41

Feedbackly

SEPTEMBER 18, 2024

Learn how Stockmann, a leading Nordic retailer, uses customer emotional feedback to enhance customer experience and fuel business growth. Many CX and marketing professionals have asked for more examples of how customer emotional feedback can be turned into action and visible results. What better way to explore this than by learning from a leading retailer.

Webinar 52

Webinar Retail Feedback Measurement 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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Forrester's Customer Insights

SEPTEMBER 18, 2024

A generational shift is underway in B2B buying. Forrester’s annual Buyers’ Journey Survey reveals that 72% of APAC business buyers surveyed were Millennials and Gen Zers (born after 1980), far surpassing older generations in purchasing power. While this shift is, of course, inevitable, it’s forcing a reckoning among B2B companies.

B2B 34

B2B Marketing Customers 34