eglobalis
MARCH 18, 2025
In today’s rapidly evolving AI Agent experience landscape, Artificial Intelligence (AI) has become integral to enhancing customer service and experience efficiency and responsiveness. AI agents , including chatbots and virtual assistants, handle a significant portion of customer inquiries, offering immediate support and streamlining operations.
Experience Investigators by 360Connext
MARCH 18, 2025
Customer support leaders are often trapped in a cycle of “number narration” – reporting metrics without connecting them to organizational value. In this insightful episode addressing a listener’s question about reporting as a new support leader, Jeannie dives into how to transform your customer support metrics into meaningful business impact stories.
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Thematic
MARCH 18, 2025
Let’s be real—understanding your customers isn’t easy. They leave feedback all over the place: surveys, reviews, emails, social media, customer service calls… and before you know it, you’re drowning in data. But here’s the kicker: That feedback is gold —if you know how to use it. The problem is most businesses don’t.
BirdEye
MARCH 18, 2025
Imagine waking up one morning to find your business missing from Google. No warning, no explanationjust gone. Customers searching can no longer find you. This nightmare happens daily to businesses that unknowingly violate Google Business Profile guidelines. Dont let yours be next. In 2025, Google Business Profile guidelines aren’t just best practicesthey are critical rules every business owner must follow to stay visible.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Calabrio
MARCH 18, 2025
Analytics From Frustration to Adoption: Overcoming Barriers to Effective Chatbot Utilization Share Chatbots have transformed customer service by providing instant, AI-powered support that reduces contact center volume and improves operational efficiency. However, many customers bypass chatbots , opting instead to escalate to live agents at the first opportunity.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Heart of the Customer
MARCH 18, 2025
Which is more important: rational or emotional factors? The Advanced Manufacturing Customer Experience Consortium (AMCX) is a group of the worlds top manufacturers. Its members are ground zero for Sigma Six, lean manufacturing, just-in-time supply chains, and reliability. Yet the group still wondered (with continuous debates and discussions), can manufacturers win through customer experience?
BirdEye
MARCH 18, 2025
People no longer flip through the Yellow Pages to find a local plumber, restaurant, or shop. Today, when people need a service, they grab their phone and search on Google. If your business isnt showing up in those searches, youre missing out on potential customers actively looking for what you offer. Thats where Google My Business SEO plays a crucial role.
CSM Magazine
MARCH 18, 2025
When you’re selling your house, one of the most important decisions you’ll make is choosing the right real estate agent Working with a great agent means a smooth sale, top dollar for your house, and a fantastic customer experience. Think of it as having a personal advocate throughout the entire process. They will handle the paperwork and showings, while you sit back and relax.
BirdEye
MARCH 18, 2025
Imagine turning every image you post on your Google Business Profile into a stunning, professional-looking masterpiece with just a few taps. Sounds too good to be true? Well, Google has made it possible with its latest feature: AI-powered backgrounds for your Google Posts. Starting now, you can enhance your photos with AI-generated backgrounds that will grab potential customers’ attentionno design skills required.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Forrester's Customer Insights
MARCH 18, 2025
Last week we published two data snapshot reports from our Forresters State Of Customer Engagement Survey, 2024. Focused on US-based respondents at B2B firms who primarily sell software, these short reports give bit of a unique look into the more sophisticated side of customer engagement.
Brandwatch CX
MARCH 18, 2025
Discover Reddit, a vast online community where you can share interests and engage in discussions. Learn how to navigate and make the most of it. Read more.
PeopleMetrics
MARCH 18, 2025
Social reviews have always been important, and that hasn't changed. In fact, they might be even more crucial today because they're public surveys available to everyone online. Especially if you're a B2C business, your social reviews on platforms like TripAdvisor, Google, Yelp, or OpenTable aren't just feedbackthey can make or break your brand reputation.
Brandwatch CX
MARCH 18, 2025
Discover essential strategies to effectively integrate social media into your marketing efforts. Learn how to boost engagement and drive success. Read more.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Forrester's Customer Insights
MARCH 18, 2025
A Crisis In The Air Over the years that I’ve lived in Cincinnati, my nonstop options have dwindled as Delta has made a steady retreat from this market.
Brandwatch CX
MARCH 18, 2025
Boost your social media traffic with these effective strategies. Discover practical tips that drive engagement and grow your audience. Read more.
dscout People Nerds
MARCH 18, 2025
The old adage of customer is king remains true, but theres more to the story. See what Research and Design can do to achieve business objectives.
Forrester's Customer Insights
MARCH 18, 2025
Forrester is delighted to announce the opening call for our annual global Technology Awards in three categories this year: the Technology Strategy Impact Award, the Enterprise Architecture Award, and the all-new Data & AI Impact Award. These awards aim to recognize high-performing organizations that have enhanced business outcomes with their IT, AI, and data capabilities.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Forrester's Customer Insights
MARCH 18, 2025
Technology service spending will reach $2 trillion in 2028, rising 4.6% year over year globally, much faster than GDP growth.
Forrester's Customer Insights
MARCH 18, 2025
Portfolio marketers and product managers can work together to build a unified approach to growth that identities the most attractive market opportunities while determining the best product strategies to capitalize on them.
Forrester's Customer Insights
MARCH 18, 2025
Customer relationship management (CRM) systems initially focused on supporting core front-office functions such as sales and marketing, but the value proposition of CRM has significantly expanded through strategic tech convergence, driving substantial revenue growth for vendors. CRM moved into the middle office to enable order management and subscription billing.
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