CSM Magazine

OCTOBER 18, 2024

Generative AI continues to take the world by storm. With the ability to generate human-like content such as text, speech, images and video, this groundbreaking technology will revolutionise customer experience (CX) like never before. As explained in Sabio’s new ebook – entitled ‘ Revolutionising the Customer Experience ‘ – Generative AI represents an exciting “second wave” of AI advancement, building on earlier innovations in machine learning focused purely on

Customer Experience 52

Customer Experience Innovation Government Technology 52

SurveySensum

OCTOBER 18, 2024

How do you ensure that your surveys gather the MOST RELEVANT feedback? — With Embedded Surveys But, what exactly are embedded surveys and how do they actually impact your response rates while optimizing your feedback collection? Well, let’s find out! What Are Embedded Surveys? Embedded surveys are a type of customer survey that can be seamlessly embedded within a website, email, or app, allowing respondents to answer questions without switching to different platforms.

Feedback 52

Feedback NPS Demo Net Promoter Score 52

Brandwatch CX

OCTOBER 18, 2024

Discover the best social media marketing tools to streamline your strategy, save time, and boost results across all major platforms. Explore top picks now.

Social Media 98

Social Media 2024 Marketing 98

Kapta Customer Success

OCTOBER 18, 2024

The High Cost of Low Empathy in Account Teams Acquiring a new client is 5 to 25 times more expensive than retaining an existing one. This stark statistic highlights the immense value of nurturing strong client relationships built on empathy and emotional intelligence. When sales and cs teams lack these crucial skills, it leads to conflict, misunderstandings, and ultimately, client churn.

Sales 59

Sales Customer Success Leadership Management 59

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Brandwatch CX

OCTOBER 18, 2024

Discover the best social media marketing tools to streamline your strategy, save time, and boost results across all major platforms. Explore top picks now.

Social Media 94

Social Media 2024 Marketing 94

Amplifai Coaching Category

OCTOBER 18, 2024

What is Gamification? Learn the definition, elements, applications, benefits, limitations, and future trends.

Definition 40

Definition 40

Forrester's Customer Insights

OCTOBER 18, 2024

Meet Brian Hopkins who is starting his new role as VP, Emerging Technology & Principal Analyst at Forrester, where I'll focus on the transformative impact of artificial intelligence within our Data, AI, and Analytics service. This journey begins with insights from our upcoming report on investment strategies, aimed at helping organizations navigate the complexities of AI to drive real, measurable value.

Measurement 29

Measurement Technology Insights Customers 29

CSM Magazine

OCTOBER 18, 2024

The digital age has ushered in a new era of customer expectations. Consumers now demand more than just quality products or services; they crave experiences tailored to their unique preferences and needs. This shift has placed personalization at the forefront of successful business strategies, transforming how companies interact with their customers across every touchpoint.

Loyalty 52

Loyalty E Commerce E-support Touchpoint 52