Fri.Oct 18, 2024

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Implement Real-Time Feedback Collection With Embedded Surveys

SurveySensum

How do you ensure that your surveys gather the MOST RELEVANT feedback? — With Embedded Surveys But, what exactly are embedded surveys and how do they actually impact your response rates while optimizing your feedback collection? Well, let’s find out! What Are Embedded Surveys? Embedded surveys are a type of customer survey that can be seamlessly embedded within a website, email, or app, allowing respondents to answer questions without switching to different platforms.

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Empathy Training: Transforming Account Teams for Better Client Relationships

Kapta Customer Success

The High Cost of Low Empathy in Account Teams Acquiring a new client is 5 to 25 times more expensive than retaining an existing one. This stark statistic highlights the immense value of nurturing strong client relationships built on empathy and emotional intelligence. When sales and cs teams lack these crucial skills, it leads to conflict, misunderstandings, and ultimately, client churn.

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10 Best Social Media Marketing Tools for 2024

Brandwatch CX

Discover the best social media marketing tools to streamline your strategy, save time, and boost results across all major platforms. Explore top picks now.

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Izola Turns One — And It’s Just Getting Started

Forrester's Customer Insights

We launched our genAI tool, Izola, one year ago today with the goal of helping clients accelerate progress on their top initiatives. To celebrate Izola’s birthday, we’re thrilled to share a few of the ways that our clients are deriving value.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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10 Best Social Media Marketing Tools for 2024

Brandwatch CX

Discover the best social media marketing tools to streamline your strategy, save time, and boost results across all major platforms. Explore top picks now.

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Bridging the Gap: How Personalized Experiences Drive Customer Loyalty

CSM Magazine

The digital age has ushered in a new era of customer expectations. Consumers now demand more than just quality products or services; they crave experiences tailored to their unique preferences and needs. This shift has placed personalization at the forefront of successful business strategies, transforming how companies interact with their customers across every touchpoint.

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From Emerging Tech to AI: My New Forrester Mission

Forrester's Customer Insights

Meet Brian Hopkins who is starting his new role as VP, Emerging Technology & Principal Analyst at Forrester, where I'll focus on the transformative impact of artificial intelligence within our Data, AI, and Analytics service. This journey begins with insights from our upcoming report on investment strategies, aimed at helping organizations navigate the complexities of AI to drive real, measurable value.

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Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age Customer Experience?

CSM Magazine

Generative AI continues to take the world by storm. With the ability to generate human-like content such as text, speech, images and video, this groundbreaking technology will revolutionise customer experience (CX) like never before. As explained in Sabio’s new ebook – entitled ‘ Revolutionising the Customer Experience ‘ – Generative AI represents an exciting “second wave” of AI advancement, building on earlier innovations in machine learning focused purely on