Experience Investigators by 360Connext

JULY 30, 2024

Want to turn your organization into a customer experience powerhouse? Join us on Experience Action as we unpack the secrets to making CX a top priority. Jeannie Walters shares her expert strategies, helping CX change agents like Sue to get their leadership teams genuinely invested in delivering exceptional customer experiences. From crafting a compelling CX mission statement to using storytelling to convey customer feedback, get actionable advice that will help transform you into an effective CX

Contact Center 162

Contact Center Leadership Customer Satisfaction Feedback 162

TechSee

JULY 30, 2024

Welcome to “Dear Megan,” an advice column where innovation meets humor, and customer experience is sprinkled with a dash of wit. I’m Megan Saucier , your friendly guide through the ever-evolving landscape of technology. As the Director of Strategic Accounts at TechSee, I’ve had the privilege of working with tech giants like AWS, and many others.

Contact Center 124

Contact Center 2025 Customers Insights 124

ShepHyken

JULY 30, 2024

Let’s play a game. We can call it Lousy Service Versus Good Service , or a better title I came up with: The Dark Side Versus the Shep Side. The Dark Side of service is just bad. The opposite is what I teach in my CX keynote speeches and customer service training program. Here are some Dark Side and Shep Side examples: Dark Side: Making customers wait for long, unreasonable lengths of time.

Customer Service 96

Customer Service Customer Service Training Workshop Customers 96

Optimove

JULY 30, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: In this blog, marketers can gain insights on how AI enables brands to offer relevant, seamless, and personalized experiences across all touchpoints, which can help drive loyalty and optimize customer lifetime value. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : AI’s impact on Journey Orchestration : Learn the role and impact of AI in enhan

Customer Engagement 64

Customer Engagement Engagement Multi-Channel Touchpoint 64

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Gainsight

JULY 30, 2024

What Are Customer Experience Metrics? Customer experience metrics are key performance indicators that measure the quality of interactions between a business and its customers. They assess aspects such as satisfaction, loyalty, and overall engagement, providing insight into the effectiveness of customer service and product offerings. These metrics are crucial for understanding customer needs and expectations, enabling businesses to improve their strategies and operations to enhance the customer e

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Metrics Measurement Customer Experience Net Promoter Score 52

SurveySparrow

JULY 30, 2024

Starting a new business is an exhilarating journey filled with dreams, challenges, and endless possibilities. With the right strategies and tools, you can turn your vision into a successful reality. One of the most powerful tools at your disposal today is artificial intelligence (AI). By embracing AI, you can streamline operations, enhance customer experiences, and make more informed decisions.

Social Media 52

Social Media Advertising Financial Insights 52

SurveySensum

JULY 30, 2024

Who better to tell you what you are doing right or where you need to improve than your own customers? Now, one of the effective ways to stay connected with your customers and gather valuable feedback is through email surveys. Yes, email surveys – they still work great. In fact, 87% of marketers believe that email marketing is very crucial to a business’s success.

Healthcare 52

Healthcare Events NPS Demo 52

IntouchInsight

JULY 30, 2024

The quick-serve restaurant (QSR) industry is changing fast as ‘phygital' —where physical and digital customer experiences blend—becomes the norm. This shift is driven by tech-savvy consumers who want convenience, speed, and better experiences.

Customer Experience 62

Customer Experience Consumers Customers 62

2020 Research

JULY 30, 2024

Pioneering the Future of Pediatric Health In an ambitious leap forward for pediatric health, Northwestern University and the National Institute of Child Health and Human Development (NICHD) joined forces to tackle a groundbreaking challenge: developing a universal neurodevelopmental assessment for infants and toddlers that truly reflects America’s rich diversity.

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Document Innovation Measurement Engagement 59

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Hello Customer

JULY 30, 2024

Don’t try to offer the perfect customer jouney – packed only with perfect touchpoints. How the customer will remember your product or service depends not on perfection all the way, but on how you stand out. And you don’t need to be perfect to do that. You need to stand out in those aspects that you want to be remembered for.

Customer Experience 52

Customer Experience Touchpoint Customers 52

Forrester's Customer Insights

JULY 30, 2024

As someone who has shuttled between two continents I’ve called home for a few decades now, and as an erstwhile management consultant with a portfolio of global clients, I’ve clocked in the vicinity of five million airline miles.

Airlines 29

Airlines Consulting Management Consumers 29

Zonka Feedback

JULY 30, 2024

Your customers hold the key to your business’s future. A single negative interaction can unravel months of hard work while a loyal customer can be your most valuable asset. That’s why understanding and improving your Net Promoter Score is crucial.

Net Promoter Score 98

Net Promoter Score NPS 2024 Interaction 98

Forrester's Customer Insights

JULY 30, 2024

As someone who has shuttled between two continents I’ve called home for a few decades now, and as an erstwhile management consultant with a portfolio of global clients, I’ve clocked in the vicinity of five million airline miles.

Airlines 29

Airlines Consulting Management Consumers 29

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Centercode

JULY 30, 2024

Danielle Prince of Wyze Labs shares how beta feedback revolutionizes customer support, helping enhance the user experience.

Feedback 52

Feedback User Experience Customers 52

Forrester's Customer Insights

JULY 30, 2024

In today’s fast changing and competitive B2B markets, integrated product and go-to-market strategies are table stakes for growth. You don’t have time to develop a product for one target market only to have sales and marketing speak to a different user and/or buyer.

Marketing 47

Marketing Management B2B Sales 47

Forrester's Customer Insights

JULY 30, 2024

Today, SAP announced the resignation of two of its Board Members – Julia White and Scott Russell, with both of their departure dates slated for August 31st.

2023 32

2023 Customers 32

Forrester's Customer Insights

JULY 30, 2024

Erfolgreiche Zero-Trust-Implementierungen müssen einige grundlegende organisatorische und technologische Probleme angehen, bevor sie ehrgeizige Transformationsprojekte in Angriff nehmen können. Lernen Sie drei häufige Probleme kennen, die Sie während Ihrer Zero Trust-Implementierung angehen müssen.

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Roadmap 32

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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