ShepHyken
DECEMBER 24, 2024
Lets play 20 Questions. Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in a lightning round style for one of his projects. As I considered my answers, I realized that the subscribers to my newsletter and videos would also enjoy them. There is a lot here, so Im breaking it into two parts.
Optimove
DECEMBER 24, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) By focusing on high-performing journeys and eliminating ineffective ones, brands can boost efficiency, enhance customer experiences, and invest in strategies that work.
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SurveySensum
DECEMBER 24, 2024
SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations? And what are the best alternatives to help you achieve your goals more effectively?
CSM Magazine
DECEMBER 24, 2024
Customer retention is a critical factor in driving long-term financial growth for any business. By focusing on retaining existing customers, companies can build stronger relationships, reduce acquisition costs, and increase lifetime value. This guide explores seven key ways in which customer retention directly impacts a companys financial success. 1.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
CSM Magazine
DECEMBER 24, 2024
Handling sensitive customer service claims requires a delicate balance of empathy, professionalism, and procedural compliance. Whether dealing with financial disputes, privacy concerns, or service failures, an organization’s approach to managing these delicate situations is crucial. It can significantly impact customer trust and brand reputation.
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