Experience Investigators by 360Connext

OCTOBER 2, 2024

No matter how innovative or truly useful your product or service is, one thing will always separate successful companies from the rest: Customer experience (CX). Your core business offering is your foundation. An important one, too, because even the best marketing and sales teams can’t save a sub-par product. By investing in CX, however, you can quickly accelerate your success and unlock proven advantages for staying ahead of the competition: Customers who receive value-enhanced services are mor

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TechSee

OCTOBER 2, 2024

At first glance, chatbots and Agentic AI may seem similar—both engage with users and provide automated responses. However, fundamental differences set Agentic AI apart from traditional chatbots, even those powered by large language models (LLMs). Let’s unpack these new technologies. If there were an MMA match, chatbots vs. agentic AI, where would each of them excel, or how would their approaches to your CX challenges differ?

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Blueshift

OCTOBER 2, 2024

By harnessing the power of interaction data, companies can create more tailored, meaningful experiences that resonate with their audience. This blog will explore how adapting LLMs using customer behavior insights can elevate engagement, boost satisfaction, and drive growth.

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Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty. Key takeaways: Join us at G2E for four CRM Lightning Talks at Booth #2630.

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Advantage Communications

OCTOBER 2, 2024

For many businesses, especially in industries like retail, e-commerce , and customer service , seasonal peaks are critical to their yearly success. Whether it's the holiday shopping rush, back-to-school, or special promotional periods like Black Fridays, handling the surge in demand effectively can make or break a company’s profitability. Planning ahead for the holiday rush is essential to avoid any delays and maintain customer satisfaction.

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SurveySensum

OCTOBER 2, 2024

Customer Experience Management vs. Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them. With an ever-growing lineup of tech tools—each with its own acronym—it’s easy to get lost in the sea of customer management solutions.

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CSM Magazine

OCTOBER 2, 2024

Mardon Group, national suppliers of waste and recycling equipment, has equipped field service engineers with mobile devices that synchronise in real time with the office. The mobile app is part of a new system from BigChange that is reducing routine administration, improving customer service, and achieving new health and safety measures. Since adopting the 6-in-1 cloud based system, Mardon has saved around 8 days a month by automating its service schedule and has boosted customer correspondence

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The DiJulius Group

OCTOBER 2, 2024

Rewiring Your Brain for Peak Focus & Productivity Chief Revolution Officer John DiJulius talks with Lori Saitz, a leading authority on improving productivity and engagement through workplace well-being. She is the founder of the Zen Leadership Program for Results Focused Professionals. With a comprehensive background in wellness and communication strategies, Lori helps executives create.

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Leadership Article Communication Engagement 59

Northridge Group

OCTOBER 2, 2024

Throughout history, humans have relied on physical characteristics for identification, beginning with fingerprinting as far back as 500 BC. Today, facial recognition, iris scanning, and voice patters are part of biometric identification. But, like so many other things in modern-day society, Artificial Intelligence is changing the world of biometrics and our security within it.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

The DiJulius Group

OCTOBER 2, 2024

Rewiring Your Brain for Peak Focus & Productivity Chief Revolution Officer John DiJulius talks with Lori Saitz, a leading authority on improving productivity and engagement through workplace well-being. She is the founder of the Zen Leadership Program for Results Focused Professionals. With a comprehensive background in wellness and communication strategies, Lori helps executives create.

Leadership 59

Leadership Article Communication Engagement 59

Forrester's Customer Insights

OCTOBER 2, 2024

In recognition of CX Day 2024, Bain & Company, in collaboration with Kantar and Qualtrics, released a new set of global standards for customer experience teams.

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Customer Experience Management Customer Experience 2024 Management 26

The DiJulius Group

OCTOBER 2, 2024

Rewiring Your Brain for Peak Focus & Productivity Chief Revolution Officer John DiJulius talks with Lori Saitz, a leading authority on improving productivity and engagement through workplace well-being. She is the founder of the Zen Leadership Program for Results Focused Professionals. With a comprehensive background in wellness and communication strategies, Lori helps executives create.

Leadership 52

Leadership Article Communication Engagement 52

West Monroe

OCTOBER 2, 2024

Electricity demand is surging across the U.S., driven by manufacturing growth and the proliferation of both data centers and cryptocurrency mining. At the same time, there’s growing pressure to reduce greenhouse gas (GHG) emissions by transitioning buildings, manufacturing, and transportation systems to electricity. But renewables alone won’t meet this demand.

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Joe Rawlinson

OCTOBER 2, 2024

You provide company cars to employees for a specific reason: they should use the vehicles to complete the required work tasks. For example, you run a delivery business, and you provide cars, vans, and trucks for drivers to load up and take orders to customers. You could also have some company cars for people to drive to meetings as a way of keeping up appearances.

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Clarivate

OCTOBER 2, 2024

Funders, governments and institutions across the globe are increasingly expected to demonstrate the societal impact of research. They need to answer questions such as: has investment in research and experimental development (R&D) yielded tangible benefits to individuals, communities, organizations and economies across diverse areas such as health, climate change and technological advancement?

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Gainsight

OCTOBER 2, 2024

Hey there, expansion enthusiasts! If you’re on the front lines of securing revenue, then you know that spotting opportunities for growth is like finding hidden treasures. At Gainsight, we’re thrilled to unveil our latest State of Customer Expansion report —a roadmap that’s tailor-made for teams that are all about growing revenue. Our biggest takeaway?

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Multi-Channel Roadmap Customer Relationships Insights 52

Clarivate

OCTOBER 2, 2024

Welcome to the latest installment of Top 100 Global Innovators from Clarivate report series, where we take an in-depth look at the top players and global trends driving innovation across several key industries. In this edition, we focus on the automotive segment — a cornerstone of modern industry currently navigating a storm of innovation convergence driven by the rise of electric vehicles (EVs), autonomous driving technologies and connected vehicle systems powered by the Internet of Things (IoT

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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West Monroe

OCTOBER 2, 2024

West Monroe recently wrapped up our first-ever AI Week! Throughout the week, employees leveled up their AI skills through expert-led sessions on pressing AI topics and hands-on tutorials. We also held an internal AI competition, where our employees submitted nearly 40 real-life use cases of how they’re using AI. Below are the winners for both client and internal use along with a recap of how they created their tools leveraging Nigel and Glean, our AI-powered platforms, to deliver even grea

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VDS

OCTOBER 2, 2024

In September 2024, Genesys introduced 43 new features and functionality enhancements to its cloud platform. Here are the key updates: Important Announcement – 2024 Genesys CIDR expansion and firewall requirements During the week of October 28, 2024 , Genesys will migrate an additional /18 CIDR block of IP addresses used for Genesys Cloud public-facing media services.

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Gainsight

OCTOBER 2, 2024

Hey there, expansion enthusiasts! If you’re on the front lines of securing revenue, then you know that spotting opportunities for growth is like finding hidden treasures. At Gainsight, we’re thrilled to unveil our latest State of Customer Expansion report —a roadmap that’s tailor-made for teams that are all about growing revenue. Our biggest takeaway?

Multi-Channel 52

Multi-Channel Roadmap Customer Relationships Insights 52

Forrester's Customer Insights

OCTOBER 2, 2024

Last week, Visa announced the acquisition of Featurespace, a UK-based enterprise fraud management and anti-money-laundering (AML) vendor. Forrester estimates the acquisition price to be between $350–450 million. Founded in 2008, Featurespace employs over 400 people.

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Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience