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Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. How to Improve Customer Experience In Your Organization by Mike Henry (InMoment) Working to improve customer experience is an important part of CX management and something that organizations should be continuously striving for.
Excellence in sales, service, leadership, & teamwork requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other. The post Excellence: The Challenge is Consistency Not Repetition #CX #Leadership appeared first on KateNasser.com.
The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. Recently, Phil Chatterton, our VP of Partnerships, hosted a webinar with two experts, Jonathan Michaels, the former VP of Strategic Alliances at the American Gaming Association, and Dani Milkova, the CEO of Rakia Media, to discuss how iGaming companies can better engage their players, especially as new technologi
Learn how businesses can navigate competition and prepare for unexpected disruptions, using lessons from the tennis and pickleball rivalry. The post Navigating Competition: Preparing for Your Industry’s ‘Pickleball Moment’ appeared first on Doing CX Right.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
What does excellence in enterprise architecture look like? Learn more about the enterprise architecture strategy that won Contact Energy, a New Zealand electricity generator and retailer, this year’s EA Award for the APAC region.
What does high-performance IT Iook like? Read about the technology strategy that won Macquarie’s Banking and Financial Services group this year’s Technology Strategy Impact Award for the APAC region.
What does high-performance IT Iook like? Read about the technology strategy that won Macquarie’s Banking and Financial Services group this year’s Technology Strategy Impact Award for the APAC region.
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